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malwarebytes 3.0.6.1469 won’t install problem

Gt-truth
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Gt-truth

Gt-truth

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I just been noticed there is a new version of malwarebytes anti-malware which is 3.0.6.1469 so after that I have to cleanly removed the old version with Revo uninstaller software and reboot my system for one-time .after system is up again I have click on new setup file 3.0.6.1469 to make it installed but it says "completing the setup" and the program won’t open and right away its throwing an error which is "unable to connect to server" ? what is the heck //?

so I had to rebooting my system so many time to found out what is behind the problem . but nothing come up

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Gt-truth

Gt-truth

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4 hours ago, celee said:

Hi @Gt-truth, are you still having trouble installing after reboot?

Hi @celee

yes I still getting error "unable to connect to server" after reboot it says "completing the setup" the UI won’t to open nor the program won’t to started

I had to using both Revo software and mbam clean tool . and this won’t help either .

I don’t have any install problem with any of Previous version but I do have a problem to installing with the latest version which 3.0.6.1469

Edited by Gt-truth
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Gt-truth

Gt-truth

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14 hours ago, celee said:

Sorry to hear that you are still having trouble.

Please contact our support team at https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400&utm_source=forum and they can assist you with this.

Thanks in advance for your patience.

-Cecile 

HI @celee

I was able to install malwarebytes anti-malware version 2 and I have no any problem with this version . so can you tell what is the cause of this issue of version  3.0.6.1469 ? (I think some new bug ?)

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celee

celee

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I can't really diagnose what your issue was without any additional details or some logs.

If you come across any problems in the future, please follow the steps outlined here when posting: https://forums.malwarebytes.com/topic/190532-how-to-report-a-new-issue/ and be sure to run these two items and attach the logs to your post: https://forums.malwarebytes.com/topic/146024-assistance-obtaining-computer-system-information/

Thanks!

-Cecile

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Gt-truth

Gt-truth

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23 hours ago, celee said:

I can't really diagnose what your issue was without any additional details or some logs.

If you come across any problems in the future, please follow the steps outlined here when posting: https://forums.malwarebytes.com/topic/190532-how-to-report-a-new-issue/ and be sure to run these two items and attach the logs to your post: https://forums.malwarebytes.com/topic/146024-assistance-obtaining-computer-system-information/

Thanks!

-Cecile

ok .

1- the description of the problem is on my first post I think .

2- screenshots can be found in this post

3- no system crashed or blue screen .

4- Operating System is windows 7 ultimate 32-bit

5- I was just been download the new version 3.0.6.1469 and I have already removed the old version then I was going to install the newest version which is 3.0.6.1469 and it says "completing the setup" and the program won’t open and right away its throwing an error which is "unable to connect to server" ? and I had to install version 2 and reboot the system and going to make another try to install of version 3.0.6.1469 but now it throw others error messages .?

6- yes I have getting the same result (with the same error) before installed version 2 . and after I install of version 2 and reboot my system and when I have been trying to install version 3.0.6.1469 I then I got other Different errors messages .

7- MBAM log file

CpWz_24208.png

CpWz_23880.png

CpWz_24220.png

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dcollins

dcollins

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@Gt-truth Ok, let's try starting from a clean state and seeing where we can get.

First off, please use control panel to uninstall any existing versions of MBAM2.x or MB3 that you have installed. Once that's done, also use mbam-clean to clean up leftovers of 2.x. You can download that from here: https://downloads.malwarebytes.org/file/mbam_clean

Before we install MB3 again, please now run mb-check, which will perform a check for any leftover MB3 files. You can download this file here: https://downloads.malwarebytes.org/file/mb3_check. This will create a log file on your desktop named mb-checkResult.txt. Please upload that file so we can verify that everything is gone and we don't need to manually clean up any leftover drivers/files

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dcollins

dcollins

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@celee forwarded me your logs, and we definitely have some stuff left over. Can you please follow the instructions below to clean up everything.

  1. Please download the attached fixlist.txt file and save it to your desktop
  2. Then download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.
    Note: You need to run the version compatible with your system.
    **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.
  3. Double-click to run it. When the tool opens click Yes to the disclaimer.
    Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
  4. Click the Fix button, it may prompt you to restart, which you should do if asked
  5. When the process has finished, it will save a log in the same directory the tool was run from.
  6. Please upload the following two files to your response
    fixlog.txt
  7. Please also run mb-check once more, and upload the mb-checkResult.txt log file as well

fixlist.txt

Edited by dcollins
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Gt-truth

Gt-truth

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4 minutes ago, dcollins said:

Ok, do you by chance have F-Secure or another security software on your machine?

no I don’t use F-secure . but I was been using others security software's and I had to removed them all (no anti-virus . I had to removed all). however all I have installed on my system right now  is a few anti-malware/anti-spyware programs

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dcollins

dcollins

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Hmm ok, well let's see if we can find out what else may be causing this issue.

  1. Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.
    Note: You need to run the version compatible with your system.
    **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.
  2. Double-click to run it. When the tool opens click Yes to the disclaimer.
    Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
  3. Click the Scan button.
  4. When the scan has finished, it will save 2 logs  in the same directory the tool was run from.  Please attach the following logs:
    Addition.txt
    FRST.txt 
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dcollins

dcollins

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I see some weird things leftover on your system. You have traces of Zemana and Panda leftover, and Chica Shield is also powered by an older version of Malwarebytes. So two things i would try first:

  1. Uninstall ChicaShield
  2. Try installing Malwarebytes in safe mode

If neither of those work, you may need more cleanup on your machine. I would start by posting in the Malware Removal section of our forums (https://forums.malwarebytes.com/forum/7-malware-removal-for-windows/) so they can help you get the computer cleaned up. Then you should be able to install it.

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