Malwarebytes 3.0.6.1469 will not install (update)

[Willlll]

I have been running a trial MWB 3.0.5.1299. I am told there us an update, so I went to website & downloaded v 3.0.6.1469

However the update will not run - I just see a spinner, no progress.

This has been since at least 26 Jan - tried several times - & is annoying since the trial period is just ending.

Running windows10 32bit on an old Dell laptop D520.

 

 

[dcollins]

Just to be clear, you had 3.0.5.1299 installed and downloaded 3.0.6.1469 from the website. You then installed 1469 over top of 1299, and are now trying to check for updates inside of Malwarebytes? Sorry, just want to make sure I'm reading this right so we know where to start troubleshooting

[Willlll]

Solved.

Sorry, Devin, I've been unable to reply, forum meta-problem, the reply box would not accept text.

Not quite sure why, but this is a different firefox profile and it works here. I was a little concerned there might have been access-denial malware.

Thanks for responding.

At the time I still had 3.0.5.1299 installed, and attempts to install 3.0.6.1469 over it failed completely, with a hanging spinner (and no way to stop it spinning).

I contacted support - difficult to find, but it is there - who advised that I uninstall (using windodows), (my typo, but amusing), then run the Malwarebytes Clean Uninstall Tool (mbam-clean-2.3.0.1001 from  xxxx link removed xxxx ), then try to install again.

Which worked.

(The clean uninstall tool did leave options & quaratine and the program directiory untouched, btw. A little odd, that.)

Apparently there are some known issues with installing 3.0.6 over 3.0.5 such as overenthusiastic adblockers and running in safe mode, but niether of these applied to my situation. And some lucky people are automatically advised to uninstal/reinstall. But not me.

The uninstall ~ clean ~ install process solved my immediate problem.

W

 

Post updated [02/12/2021 - AdvancedSetup]

The following MBST tool should be used to perform a clean removal and reinstall

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool

 

Edited February 13, 2021 by AdvancedSetup
updated information

[dcollins]

Ok, so to clarify, everything is working now?

[Willlll]

Maybe not everything, but v3.0.6 install solved, thanks.

The uninstall ~ clean ~ install process solved my immediate problem.

Also, I'm now able to use the forum from my main firefox profile; it works after deleting all malwarebytes cookies, reloading web-page & signing in again. Strange. So, that's solved as well.

Thanks.