All Drives Greyed Out Under Manual Scan

[Primesghost]

Title says it all. I have Malwarebytes 3 installed. I downloaded and installed it an hour ago. I open the software and make sure the latest update has been installed, select custom scan and try to select which drive to scan but all drives (C and D) are greyed out. I've been searching Google and these forums specifically for an hour with no information found.

 

Any ideas?

[Telos]

 

[1PW]

Hello @Primesghost and

Telos is on the right track.  The Malwarebytes' devs/staffers want all the data they can regarding these rare instances.  Please attach the following 4 data files in a reply to your topic:

1.) Please attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.  The appropriate (32 or 64 bit) Farbar Recovery Scan Tool utility must be executed with "Run as administrator" privileges.  Please do not alter the FRST settings as the default configuration is well suited for use here.

2.) Please attach (do not compress/copy/paste) the output diagnostic report mb-checkReport.txt from mb-check-{version}.exe. 

3.) Please attach a zipped file for the contents of the "C:\ProgramData\Malwarebytes\MBAMService\logs" directory.  The ProgramData folder may be hidden, so you'll have to turn on show hidden files or type the path in manually.

The entire process will not take long.  If you require any assistance securing the above data, please do not hesitate to ask me.  Thank you for your co-operation.

[dcollins]

Can you also attach a screenshot of the issue you're seeing please? Normally we don't disable any scanning drives, so I want make sure I understand properly. Thanks!