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Sigh.... reg backup has changed LastRegBack: 2017-02-02 00:17....

Run SFC. see if any improvement

SFC -System File Checker - Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select "Run as Administrator" accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload the zip file to your reply.

 

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I wish I knew WTF is going on. 

I just looked down to the Task Tray (bottom right) and where the Flag icon for "Action Centre" has previously been red marked telling me the Security Centre Service is Off, it is now no longer red marked.  It now says "No current issues detected". However, services.msc is still telling me that the Security Centre service is not running and the "Startup type" is now set to "Automatic (delayed)".  I think it was just "Automatic" before.

I didn't do or change anything.  The little red warning symbol just disappeared.

There are websites I can go to in Chrome that IE 11 wont reach and I'm still getting the RSS feeds error message in Windows Live Mail.

Other than these rather peculiar anomalies, the system is actually running well.

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Automatic delayed will have been set by Tweaking tool, all settings are reset to usual deaults.... There is an option to carry out a "Repair/Install" that is the OS reinstall over the top of the old OS, all files, pictures, videos etc etc are supposedly not lost.. Have a read at the following link:

https://www.sevenforums.com/tutorials/3413-repair-install.html

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You sound really flush with confidence in this procedure.  I'm thinking you haven't done it before maybe.

Well, short of pulling everything off, what have we got to lose?  There isn't a whole lot of stuff on here and I can easily copy the Users directory to another disk.  The main thing I don't want to lose again is all of our emails.  This computer was only rebuilt onto this HDD not long ago after my 1TB WD Green died of Bad Sectors (just out of warranty period).  I managed to get all / most documents off but the disk was losing stuff pretty rapidly in the end and we lost all old emails and a lot of our Internet settings / favourites etc. I can do a straight copy of documents, music, video and photos.  Can you suggest the best way to do this?  Otherwise I'll just take some time to copy everything over to an external HDD.  At least the HDD isn't dying on me this time.

I have the disks for Windows and Office. I have the drivers for the board and other devices so I guess it's worth a shot.

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Yes i`ve run repair/install several times for other people, never needed to do it personally. All of my systems now have Windows 10 installed. I do have W7 on a virtual machine that I use only for reference...

Let me know how you get on, if any issues etc etc...

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Yep.  How is this happening? There is more weird stuff going on.

I've just plugged my external drive in to begin making copies of stuff.  A whole heap of directories and files that had been moved to different locations or deleted last week, have shown back up in my downloads directory. Half of it is date stamped 11.00 AM this morning and the other half is date stamped from 1.19 to 1.20 PM on 16/11/2016.  These date stamps are obviously not correct.  Earlier today these directories and files weren't in this spot. I spent hours last week checking files, deleting what I didn't want and moving what I wanted to keep.  I had emptied the recycle bin and defrag. I've just looked again and it is only directory structure that has come back.  No files.

Is it possible that something we did this morning (last night your time) put all this stuff back?

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I'm about to give this a go. But why?

I was doing some reading last night about "why so many people still use Windows 7". The main reason for me is that my wife doesn't like technology change and hates needing to learn a new environment. She only recently got rid of her iPhone 4 because she lost it. Secondly, believe it or not, her work still uses it, or at least NT or similar. The interface is the same and so she likes the familiarity here at home. This is pretty poor as she is a government school teacher. We were running an NT network 15 years ago when I was teaching IT.

This delay on our home computer has slowed me right down and when I have to help my kids on their laptops and my sons gaming box, I'm really quite fumbly. So this morning I'm off to the Saturday monthly computer fair to buy some bits and pieces. I will go ahead with his procedure just for the experience but I intend on buying at least  another HDD and putting W10 on. I may even do a dual boot so she can still have W7 if she really wants.

Anyway, it's all ready to go, so I'll let you know what happens. I won't be trying Avast again any time real soon but I guess it was just a one off thing.

 

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I`ve never used AVG or Avast myself, I always went with Kaspersky full suite for years, obviously paid for versions. Since upgrading to W10 I still stuck with Kaspersky and Malwarebytes Premium Version 2. When Malwarebytes version 3 came on the scene I got rid of Kaspersky. I now run Windows Defender and MB premium V3, I also have UnChecky and McShield, also I use Windows own Firewall.

I also run VMware Workstation 12, that is free for non-commercial use. On the VM I have Windows XP Pro, Windows 7 Pro and another Windows 10 Pro. I did also have Vista installed but never seem to need it anymore. I use those VM installs to try and create issues I may come across...

Regarding backup software I use Flashback, it was originally named AX64 Time Machine, not sure if it was a take over or just a rename. It really is oustanding software and so easy to use, have a read at the following link: https://xeroweight.com/ I believe the guys who run this software are based in Australia.....

Let me know how things pan out with the repair/install of W7.

Regards,

Kevin...

 

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The reinstall over the existing Windows appears to be OK. So far as I can see most things remain. I have to run some updates and upgrade IE but all seems fine so far. Do we just run with it or are you interested in looking at any logs?

I also need to run the windows disk clean up to get rid of junk created in the reinstall. There is probably junk around from our efforts to recover the system as well.

Ive bought a new WD Blue 1 TB HDD, so in a while I'll put it in the box and probably do a dual boot install of W10 / 7. Or maybe I'll just tell the boss we couldn't save it and she'll have to suck it up and learn to use 10.

Let me know if there is anything you want me to do. At the moment I can read the forum on the affected computer, but I can't submit replies. This is from my tablet.

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While the Security Center problem, and the unknown SSR Feeds error messages in WLM have gone, Internet Explorer remains a problem.  I now have Version 8 (as to be expected) but am unable to upgrade to any later version.  I was running 11. IE is still blocked by my banking site and I am unable to submit replies to this forum or log my account off.  This post is made using Chrome, which appears to be working properly and allows me access to my banking.

I don't know but I'm not sure this is at all being caused by Malware, albeit that my initial problem probably or possibly was.  I think this system has just somehow become corrupted to the point of near death.

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Have you tried IE 11 offline installer.. https://support.microsoft.com/en-gb/help/18520/download-internet-explorer-11-offline-installer

After downloading the installer turn off any security that appears to block the installation, i`d also recommend running in Clean Boot mode if the installation still fails:

https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

 

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Computer running like a dog again now.  IE 11 Offline installer is the same file as the online one.  Plus it wants to download and then install required updates.

Even though I close all aspects of AVG down the installer still tells me that it has to close programs (2 AVG, Dropbox and Windows Explorer). Then restarts them, then fails to complete installation.

MSconfig.exe will not allow me to remove AVG from any of the tabs. As soon as I click Apply it puts the check back in the box.  Should I uninstall it completely.

 

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Yes is AVG interferes with any options I would uninstall it.... use there removal tool: http://www.avg.com/us-en/utilities

Maybe is time to call a halt to the continuing need for fixes/repairs and go for a format and reinstall, or an upgrade to Windows 10. Windows 10 can still be obtained free, have a read at the following link: http://www.howtogeek.com/272201/all-the-ways-you-can-still-get-windows-10-for-free/

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I wrote at the bottom of my last post , "I am about to give up on this machine", and then I deleted it.  I think you are correct. We sort of left the arena of Malware a couple of days ago and crossed over into system corruption I think.  Nevertheless, I thank you and admire your depth of knowledge.  We gave it a good shot.

It's now looking very much like the cheese and kisses (Mrs) will have to learn to plod her way around Windows 10.  I wish I had a hearing aid so I could turn it off.  I hate giving up but I feel we have both wasted enough time here. I already have a Windows 10 disk from an ISO file download last month and I believe it is as easy as simply putting a valid W7, 8 or 8.1 activation key in.  MS recognizes it and transfers the licence to Windows 10.  Apparently this happens on ISO disks created after October or November 2016. I read about it somewhere last night.

I'll shut her down and put the new HDD in and go with a clean install.  I'll have to manually move all of the necessary data files I copied last night but it is a good excuse to do a big purge of unwanted crap.

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Don't worry about it. Who was to know that would happen?  I was considering a change to Avast instead of AVG before you suggested anything. Avast is used safely all around the world and now apparently owns AVG. Whether it was a compatibility issue with both running, or being installed on a fragile system, or even something else is to remain unknown. If you recall, the original problem was very stubborn. These things happen and it certainly isn't my first time.

Can I ask you if, before we had it "fixed" just before Avast, it did actually have a Malware issue? If so was it identified or was there just non-specific corruption?

I'm happy for you to close this case out. For all intents and purposes, the system we've been working on is dead. In a few hours it will cease to exist and Windows 10 will be on a new HDD. All system backups will be deleted (other than users and data files) and disks will be zeroed before reuse.

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We never actually found any obvious malware or infection, there was some entries flagged with AdwCleaner and ESET, not maicious per se, but classed as Potentially Unwanted Programs (PUP`s)

There seemed to be obvious registry damage of sorts, the system was struggling at times, A general cleanup  or maintenace run i suppose did perk things up, then a mistake with Avast fell on us, the rest is history and a wise decision was made to start over with a fresh install... Whether that is a return of Windows 7 or an upgrade to 10 is entirely down to your good self....

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

 

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