Malwarebytes 3.0.6 issues

[xero]

1. Web protection randomly drops out and a warning screen is displayed.  In Settings, web protection then refuses to start.

2. MB causes problems with Microsoft Outlook 365. Everything runs ok for a while then problems occur. With vsn 3.0.5, my Profile became corrupt and I had to create a new Outlook profile. With vsn 3.0.6, Outlook became very slow, then it hung completely and I had to reboot to get Outlook back.  The Outlook problem only occurs after 3.0.5 or 3.0.6 is installed. I have uninstalled MB 3.0.6, Outlook now runs perfectly. I have reverted to MB Anti-Malware 2.2.1.1043..

Environment: Win10 Pro 64bit, Office 365 Home Premium, Outlook 2016 MSO (16.0.7571.7095) 32-bit,  Norton Security,

 

[1PW]

Hello @xero and

Thank you for your report.

1.) Please help to complete all the needed information that may have been initially missed using: How to Report a New Issue.

2.) Please attach (do not compress/copy/paste) the output diagnostic report mb-checkReport.txt from mb-check-{version}.exe. 

After all the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

[xero]

I attach the files as requested. I hope this helps, but note that MB 3.0 has been uninstalled and that I am now running MB 2.2.1.1043.

I could not find mb-checkReport.txt  but attach mb-checkResult.txt instead.

mbamservice.zip

mb-checkResult.txt

[whoswho]

  It seems the more simple the system the more problems I have with help here. I just lost a laptop trying to renew my subscription with tech ' help ' guiding Windstream tech help on a cleaning. Now I have a new laptop and ordered premium again this month. But it has slowed down my speed. I use Malwarebytes because I'm old and not web savvy like lots of my peers who also use it for protection.
  Also keep getting a warning tag popup about my updates every couple hours from MWB.

  Windows 7 Dell 3000 Series.
  
 

Edited January 29, 2017 by whoswho
forgot something.

[xero]

Further comments:

1. Random loss of "Web Protection" (well documented by others here) leaves users highly vulnerable to booby-trapped web sites. MB then asserts that users need not run additional AV software (e.g. Norton etc.).  Are you kidding?!!!

 2. As described, MB interferes with email for users running Microsoft Outlook 2016 (and maybe earlier versions?). 

I can't prove it, but the finger points at MB because my Outlook profile became corrupted shortly after installing MB 6.0.5. I could no longer send and receive emails.  I'm not an Outlook expert so it took me several hours to research the problem, find my password and learn how to build a new profile. I uninstalled MB 3.0.5, reverted to MB Antimalware 2.2.1.1043 and experienced no further problems.

I later uninstalled MB Antimalware using the clean uninstall tool and installed MB 3.0.6 using admin privileges. After a while, Outlook began to run erratically and finally stalled completely.  I rebooted the PC and uninstalled MB 3.0.6. Outlook has since run perfectly.

Most home users don't run the Office 365 version of Outlook so won't be affected (Note: The web version of Outlook is a different product). However, Outlook 2016 is a critical application for most corporate customers

[Albatross365]

I'm not having the same "Web Protection not running" issues on Windows 7 which I had prior to the update but I still am on Windows 8.

Curious

[xero]

Is adding a domain exclusion for office385.com a workaround?

See attached file.

Adding Exclusions in Malwarebytes.pdf

[xero]

Is adding a domain exclusion for office365.com a workaround?

See attached file.

Adding Exclusions in Malwarebytes.pdf