Downloaded Malware. Help!

[t060144]

I'd downloaded a malware and have already run Malwarebytes Anti-malware. However, there are still some downloaded applications that I cannot uninstall. I'm using Windows 8.

I attached the scan log from the anti-malware software. Thanks for your help!

malwarebytes scan log.txt

[t060144]

My computer is also very laggy and slow when loading web pages and applications, fyi.

[kevinf80]

Hello t060144 and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Change the download folder setting in the Default Browser only. so all of the tools we may use are saved to the Desktop: Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Choose Settings. at the bottom of the screen click the "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK. Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu. Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen. NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop. Change default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties" In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK" Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location..... Next, Follow the instructions in the following link to show hidden files: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs... Thank you, Kevin..

[t060144]

FRST.txt

Addition.txt

[kevinf80]

Thanks for those logs, continue as follows.. Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Clean install Malwarebytes from version 2 to version 3... Please download MBAM-clean and save it to your desktop.   Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool. It will ask you to reboot the machine - please do so. Run the cleaner tool again, re-boot when complete. <<<---do not miss this step If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp Download Malwarebytes version 3 from the following link: https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... Next, Download AdwCleaner by Xplode onto your Desktop.   Double click on Adwcleaner.exe to run the tool. Click on the Scan in the Actions box Please wait fot the scan to finish.. When "Waiting for action.Please uncheck elements you want to keep" shows in top line.. Click on the Cleaning box. Next click OK on the "Closing Programs" pop up box. Click OK on the Information box & again OK to allow the necessary reboot After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed... Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress....   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin

fixlist.txt

[t060144]

The Sophos Removal Tool has been running for almost 3 hours and only about 50% is completed. Is that supposed to happen? I may have to run it through the night.

AdwCleaner[C0].txt

Scan Log.txt

[t060144]

I closed the application. Couldn't run it through the night. Is there a separate less time-consuming option? Before I closed the Removal Tool, it said there was one threat.

I was also just aware that there is a program called UC Browser that was downloaded on my computer. Could you help me remove it?

[kevinf80]

Where is the log from FRST fix...?  All entries related to UC Browser were listed in its fix for removal. Sophos is a very thorough scanner, I strongly recommend that you allow it to finish...

[t060144]

Sorry about that. Forgot to include the fixlog. 

Fixlog.txt

[t060144]

And here is the log from Sophos. Was much quicker this time.

And the program file for UC Browser is still, in the Programs Files folder. And I can still access it through unconventional means.

SophosVirusRemovalTool.log

[kevinf80]

Boot to Safe mode, instructions here if required: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ Navigate to and delete this folder: C:\Program Files\UCBrowser If that fails open elevated command prompt At the prompt type or copy/paste RD /S /Q "C:\Program Files\UCBrowser" Hit enter, now type exit and hit ente to close command prompt...

[t060144]

I did as you asked and booted into safe mode. Then when I had to type in my password to enter my account at the startup page, the keyboard was unresponsive and I couldn't enter my password. So I force closed my pc and tried the command prompt option. But when I entered it in, it didn't work. i've attached a screenshot.

[kevinf80]

Command Prompt needs to be run at Admin level....

[t060144]

I ran it at admin but the same thing still happened.

 

[kevinf80]

Ok see if the following works:

SFCFix - Fix Time WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to download and execute a SFCFix fix, and provide the log.   Download SFCFix and move the executable on your Desktop; Download the attached SFCFixScript.txt and move the file to your Desktop;Note: Make sure that the file is named SFCFixScript.txt, do not rename it. Save any work you have open, and close every programs; Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; Thank you, Kevin....

SFCFixScript.txt

[t060144]

SFCFix.txt

[kevinf80]

Lets see if BlitzBlank can remove the folder..

Download BlitzBlank from following link: https://www.bleepingcomputer.com/download/blitzblank/ Right click on BlitzBlank icon to run the tool, accept any alerts. From the interface select "Script" tab, in the text field copy/past or type the following   Quote DeleteFolder: "C:\Program Files\UCBrowser" The command must be typed from top lefthand corner, do not create unnecessary spaces... Select "Execute Now" to run the tool, your computer will need to reboot in order to remove the folder. When done, post me the report created by Blitzblank. you can find it at the root of the drive Normaly C:\

Edited February 1, 2017 by kevinf80
typo

[kevinf80]

Any improvement...?

[t060144]

Sorry for the delay, I was a bit busy these few days. Here is the log. The UCBrowser folder is still in Program Files with a file named Security in it. But there is nothing in the Security file, even with hidden files and drives shown. So is that fine? 

And fyi, the UCBrowser didn't affect my browser usage but I just wanted to remove it.

fyi again, when I scanned using malwarebytes, it detected an adware. I am not sure if it is relevant to this but I am attaching the log as well just in case.mbam log.txt

blitzblank.log

[kevinf80]

If that folder is not causing any issues I suppose it could be left, If you would still like to remove it them the only option left is to use a linux live system (from a CD) I use uBuntu for its simplicity: https://help.ubuntu.com/community/LiveCD

All instructions are at that link, if no other issues or concerns I guess we can clean up....

Uninstall Sophos AV via Programs and Features.... https://www.bleepingcomputer.com/tutorials/uninstall-a-program-in-windows/

Next,

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

 

[t060144]

I tried to delete the UCBrowser folder just now, didn't know why I didn't do it sooner, and I could not delete it. It said that there was a file open. Is this normal? Should I be worried?

[AdvancedSetup]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!