kevinf80 Posted January 27, 2017 ID:1096565 Share Posted January 27, 2017 Lets try Malwarebytes AntiRootkit Beta, see if this will run.. Please download Malwarebytes Anti-Rootkit from here Unzip the contents to a folder in a convenient location. Open the folder where the contents were unzipped and run mbar.exe Follow the instructions in the wizard to update and allow the program to scan your computer for threats. Click on the Cleanup button to remove any threats and reboot if prompted to do so. Wait while the system shuts down and the cleanup process is performed. Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process. When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt Link to post Share on other sites More sharing options...
chartierpw Posted January 27, 2017 Author ID:1096568 Share Posted January 27, 2017 Kevin, No threats found, only one log. Log is attached .. I got a message when I first started the software, I captured a screen shot, its attached. I answered yes to the question. No change, still unable to turn on the rootkit scan. R/ Prescott .... MBAR Message.docx system-log.txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 28, 2017 ID:1096751 Share Posted January 28, 2017 Hello again chartierpw, This problem does not seem to be a malware/infection problem, it seems to be an issue with MB itself. We have ran many scans and even reinstalled MB software and yet the problem rumbles on. As you are a Premium version owner I believe the best way forward is to seek help/advice at consumer support. Go to the following link, scroll to the bottom of the page and select "Contact us now" tab. Create a support ticket, from there you will receive professional support... https://support.malwarebytes.com/?b_id=6400 It will be beneficial to include a link back to this thread so the Professional team can see what has been done. Please reply and let me know the outcome, Regards, Kevin. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11, 2017 Root Admin ID:1100891 Share Posted February 11, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts