Dublin70 Posted January 23, 2017 ID:1090581 Share Posted January 23, 2017 I recently installed MWB on new system. I have 3.05 but I see that 3.06 is available - download app updates auto does not seem to be working. Everything seems to be working fine and I have mentioned that I do like it, HOWEVER, most every day the "protection not working" orange window comes up and I have to enable web protections. The other protections always seem to load but that one does not . Also, the default settings for scans etc has not been changed since the new install. It states, every day -- first, should scans be run every day? As I recall a moderator once told me that it is bad to do as it is hard on the hard drive. In any case, I opened the program yesterday and a scan had not been run for 7 days - so I ran one. Also, I just tried to open the program and it took about 5 minutes. It just popped up now, I really like the program but I guess it does have a few bugs. Thanks. Link to post Share on other sites More sharing options...
dcollins Posted January 23, 2017 ID:1090597 Share Posted January 23, 2017 Good morning @Dublin70! You're correct, the 3.0.6 public preview is available, but is not being pushed out to all users yet, which is why you're not getting the update prompt inside of Malwarebytes. That being said, most of the issues you're experiencing are resolved in the 3.0.6 version, I would recommend removing your current version and installing the public preview from here: Let us know if you have any other questions! Link to post Share on other sites More sharing options...
Dublin70 Posted January 24, 2017 Author ID:1093957 Share Posted January 24, 2017 Hi - did as you suggested. Put 3.06 on system late yesterday. However, this morning same issues arise. The orange box with protections disabled came up and then it got stuck when I tried to activate.- little twirly going around and around --- aaargh.... I uninstalled until I hear back from you. Thanks. Link to post Share on other sites More sharing options...
dcollins Posted January 24, 2017 ID:1093972 Share Posted January 24, 2017 Can you take a screenshot of what happens when you try to activate? Link to post Share on other sites More sharing options...
Dublin70 Posted January 24, 2017 Author ID:1094003 Share Posted January 24, 2017 Hi - did as you suggested. Put 3.06 on system late yesterday. However, this morning same issues arise. The orange box with protections disabled came up and then it got stuck when I tried to activate.- little twirly going around and around --- aaargh.... I uninstalled until I hear back from you. Thanks. Don't know why this reply box came up again with my original statement. In order to get screen shot, I will have to reinstall. I'll get back to you with a SS after reinstall if it does it again. Thanks. Link to post Share on other sites More sharing options...
Dublin70 Posted January 24, 2017 Author ID:1094013 Share Posted January 24, 2017 Hi - did as you suggested. Put 3.06 on system late yesterday. However, this morning same issues arise. The orange box with protections disabled came up and then it got stuck when I tried to activate.- little twirly going around and around --- aaargh.... I uninstalled until I hear back from you. Thanks. Don't know why this reply box came up again with my original statement. In order to get screen shot, I will have to reinstall. I'll get back to you with a SS after reinstall if it does it again. Thanks. Link to post Share on other sites More sharing options...
dcollins Posted January 24, 2017 ID:1094030 Share Posted January 24, 2017 @Dublin70 can you clarify your issue again? According to this screenshot, you are activated properly and all of your protections are turned on. If you click update, does anything happen? Link to post Share on other sites More sharing options...
Dublin70 Posted January 25, 2017 Author ID:1094202 Share Posted January 25, 2017 Here is a new ss from this morning. No -- nothing happens when I try update. This morning I ran a scan hoping that would trigger the update but still no deal. Link to post Share on other sites More sharing options...
dcollins Posted January 25, 2017 ID:1095767 Share Posted January 25, 2017 Can you upload your mbamservice.log file located in C:\ProgramData\Malwarebytes\mbamservice\logs? The ProgramData folder may be hidden, so you'll have to turn on showing hidden files or type the path in manually. Link to post Share on other sites More sharing options...
Dublin70 Posted January 25, 2017 Author ID:1095886 Share Posted January 25, 2017 This morning it was dealing me a fit and a first logon this evening. I had to do a manual shut down as it was hung up again. I then rebooted and it has been working fine up to now - about an hour ago I rebooted. I will send along the log if it acts up again. Thanks. Link to post Share on other sites More sharing options...
Dublin70 Posted January 26, 2017 Author ID:1096071 Share Posted January 26, 2017 Launched fine this morning however after 10 minutes or so, the orange window came up saying updates not current. I opened the program and it said - updates current. I went to the mbam service area but there is no log listed. Mbam service is in the folder you mention but no logs. Is there any other way to get into that area - thru mbam for instance? Otherwise, seems to be happy this morning. Thanks again. Link to post Share on other sites More sharing options...
dcollins Posted January 26, 2017 ID:1096115 Share Posted January 26, 2017 @Dublin70 there is no folder named logs that has files inside of it? There's no way to open that log from inside of MBAM, but we can try this. Please download the attached fixlist.txt file and save it to your desktop Then download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.Note: You need to run the version compatible with your system. **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save. Double-click to run it. When the tool opens click Yes to the disclaimer.Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. Click the Fix button When the process has finished, it will save a log in the same directory the tool was run from as well as a zip file with the date Please upload both the log file and the zip file to your response fixlist.txt Link to post Share on other sites More sharing options...
Dublin70 Posted January 26, 2017 Author ID:1096315 Share Posted January 26, 2017 Everything is working fine on a few reboots. Blue bat comes up in systray and does not have a red alert on it. System has not slowed down - which drives me crazy as it does most people, I'm sure. Anyway, all is working fine - I will obviously keep this thread in mind if problems reoccur with mwb. Thanks again,. Link to post Share on other sites More sharing options...
Dublin70 Posted January 29, 2017 Author ID:1097075 Share Posted January 29, 2017 Acting up again. Here are files as requested. 29.01.2017_09.42.04.zip Fixlog.txt Link to post Share on other sites More sharing options...
Dublin70 Posted January 30, 2017 Author ID:1097306 Share Posted January 30, 2017 Did everything I uploaded show any issues? Right now it's working fine again. Hope it continues. Link to post Share on other sites More sharing options...
dcollins Posted January 30, 2017 ID:1097314 Share Posted January 30, 2017 I'm looking over the logs now, I'll let you know what I find Link to post Share on other sites More sharing options...
Dublin70 Posted February 1, 2017 Author ID:1097943 Share Posted February 1, 2017 Well, here we go again. Not working this morning. It's been fine for a few then it fails. Web protection not loaded. Is there any way to go back to V2? I really don't want to remove MWB as I feel it is a great protection but it just doesn't work consistently. Thanks. Link to post Share on other sites More sharing options...
dcollins Posted February 1, 2017 ID:1098008 Share Posted February 1, 2017 You can download MBAM2x from here: https://downloads.malwarebytes.com/file/mbam_2x Before you do, would you mind running mb-check from the following link and uploading the mb-checkResult.txt file that gets put on your desktop? Thanks! https://downloads.malwarebytes.org/file/mb3_check Link to post Share on other sites More sharing options...
Porthos Posted February 1, 2017 ID:1098023 Share Posted February 1, 2017 (edited) 19 minutes ago, dcollins said: You can download MBAM2x from here: https://downloads.malwarebytes.com/file/mbam_2x Don't forget to deactivate first before you uninstall 3.0. Edited February 1, 2017 by Porthos Link to post Share on other sites More sharing options...
PC1T Posted February 1, 2017 ID:1098027 Share Posted February 1, 2017 I have the same problem, sometimes it goes well and start the service and sometimes not. Can I return to a version that works well? Link to post Share on other sites More sharing options...
NeilN Posted February 1, 2017 ID:1098043 Share Posted February 1, 2017 Here's what I found: MWB 3.06 hangs when doing automatic updates. This hang affects other programs (e.g., typing in Outlook hangs, Firefox fails to launch, the task manager takes a long while to appear). Problems disappear when the Malwarebytes service is killed through task manager. Of course this necessitates a reboot to get MWB working again. This is on Win 8.1 Pro. The Web protection issue also occurs. Link to post Share on other sites More sharing options...
Dublin70 Posted February 1, 2017 Author ID:1098200 Share Posted February 1, 2017 To DCollins - we now have a couple of wrinkles - I uninstalled v3.0 this morning because mwb seemed to be hanging my system up, so the file you said to download, MB3check, will not reflect what is going on. Also, did not deactivate before the uninstall. SO... should I reinstall, run mb3check, deactivate and uninstall??? I don't need anymore issues with this pc. I just paid to get win7 reinstalled and all is working fine - except for our dear mwb. I really like this program but perhaps I should just go back to V2 which I have downloaded. I will await word from you before I do anything else. Thanks very much. Link to post Share on other sites More sharing options...
dcollins Posted February 1, 2017 ID:1098207 Share Posted February 1, 2017 @Dublin70 if you're at a point where the computer is working and feel comfortable using MBAM 2.x, I would recommend doing that. Based on some new findings we've seen from other users, if you want to use MB3, it may be beneficial to disable Self-Protection as this should allow web protection to turn on properly. Link to post Share on other sites More sharing options...
Dublin70 Posted February 2, 2017 Author ID:1098381 Share Posted February 2, 2017 Hi - I will try that. Perhaps MB has a conflict with Avira - they both try to load at startup. Perhaps I can do an exclusion for Avira on MB to see if that helps. If not, I'll disable self-protection. Thanks again. Link to post Share on other sites More sharing options...
Dublin70 Posted February 2, 2017 Author ID:1098470 Share Posted February 2, 2017 i reinstalled 3.06 -so far so good. I see that I can add an exclusion. Do you think I should add Avira? and if so, which detail. Don't want to put it in the wrong category. Thanks. Link to post Share on other sites More sharing options...
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