Malwarebytes 3.0.6.1458 unable to start

[Silbano]

when i try to open it it just says :

unable to start

--------------------------------------

unable to connect the service

--------------------------------------

I have reported this to Malwarebytes Technical Support, but no response to this issue. I uploaded Malwarebytes 3.0.6 Premium on a Windows 7 computer, and it's unable to start and unable to connect the service. I checked the Services section of Windows 7 and Malwarebytes is not even listed. I did a reinstall, and it installed but still would not start. I also noticed on other forums that many people are having the same issue. Please advise.

[Creepers05]

have you tried restarting your computer? 

 

[JMRivest]

Hi, I had similar problems, some of the protections not activated or remaining in starting when forced. MBAM juste released new version 3.0.6.1458 and it seem that the problem is fixed.

I tried many reboots and going to sleep mode and out and it is working fine.

[Silbano]

I have rebooted my system and even did a clean uninstall and reinstall of Malwarebytes version 3.0.6.1458 and it still does not let me start the service. Please advise.

Silbano

[1PW]

Hello @Silbano and

Thank you for your report.

1.) Please help to complete all the needed information that may have been initially missed in: How to Report a New Issue and of particular importance will be your attached MBAMSERVICE.LOG file.

2.) Please attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.  The appropriate Farbar Recovery Scan Tool utility must be executed with "Run as administrator" privileges.

After all the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

[Silbano]

18 hours ago, 1PW said:

Hello @Silbano and

Thank you for your report.

1.) Please help to complete all the needed information that may have been initially missed in: How to Report a New Issue and of particular importance will be your attached MBAMSERVICE.LOG file.

2.) Please attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.  The appropriate Farbar Recovery Scan Tool utility must be executed with "Run as administrator" privileges.

After all the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

 

Addition.txt

CheckResults.txt

FRST.txt

[Silbano]

Hi Malwarebytes Tech Support,

I hope you all can help me fix this issue. I have been using Malwarebytes for a number of years on all of my computers, but this time it won't work for me on a computer of one of my family members. I attached the the Addition.txt, CheckResults.txt, and FRST.txt files as you requested. I hope that you can assist me with a solution that will allow me to start Malwarebytes 3 Home Premium on my cousins computer. FRST.txtCheckResults.txtAddition.txtThank you for assisting me with this matter. 

Best regards,

Silbano

Addition.txt

FRST.txt

CheckResults.txt

[Silbano]

when i try to open it it just says :

unable to start

--------------------------------------

unable to connect the service

--------------------------------------

I have reported this to Malwarebytes Technical Support, but no response to this issue. I uploaded Malwarebytes 3.0.6.1458 Premium on a Windows 7 computer, and it's unable to start and unable to connect the service. I checked the Services section of Windows 7 Home Premium (Service Pack 1 X64) and Malwarebytes is not even listed. I did a reinstall, and it installed but still would not start. Rebooting the computer did not help. I also noticed on other forums that many people are having the same issue. Please advise.

Addition.txt

CheckResults.txt

FRST.txt

[dcollins]

@Silbano you're FRST log points to an infection on your machine blocking a lot of programs. I would start by jumping over to the Malware Removal for Windows section of the forums and asking for support. Here's a link to that section of the forums: https://forums.malwarebytes.com/forum/7-malware-removal-for-windows/. Be sure to read the "I'm infected - What do I do now?" thread at the top of that forum: 

 

Once the infection is removed, then we can try again!

[celee]

Hi @Silbano, thanks for posting in our Malwarebytes Forums.

I see that you created a support ticket Friday and created a new one just now. I'll let our support agent Maurice, who assisted you on Friday, know and he'll assist you with this issue via email as soon as he can. Please continue to be patience.

Please let me know if you have any additional questions. 

Thanks,
Cecile

[Maurice Naggar]

Please stick with your case on the helpdesk.

Sunday is my day of rest.   I am closing this thread.

[Maurice Naggar]

This pc has a pretty serious infection.  It blocks all security softwares ( Malwarebytes as well as all antivirus).  That's the reason for Malwarebytes not starting.

Its a serious infection.  Plus I do not see any antivirus on this pc.  Stick to the helpdesk case.