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If you have been having the "C++ runtime-error" crashes with 1.39, please download a hotfix version of mbam.exe from here:

Note: Malwarebytes' Anti-Malware version 1.40 fixes this issue. Please update to the latest version.

Drop this version into the C:\Program Files\Malwarebytes' Anti-Malware directory, and overwrite the previous copy of mbam.exe. Then please make sure MBAM now runs correctly.

We would also like to collect some data to make sure we have fixed the problem correctly. Please go to More Tools -> Collect Information and post the resulting data for us here.

Thank you very much for your patience as we work out these issues!

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Here it is (OS in Spanish): :(

Malwarebytes' Anti-Malware 1.39

Database version: 2434

Executable location: I:\Archivos de programa\Malwarebytes' Anti-Malware

Database location: I:\Documents and Settings\All Users\Datos de programa\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

Username: Pibos

Windows folder: I:\windows

System folder: I:\windows\system32

Root drive: I:

Program Files: I:\Archivos de programa

Common Files: I:\Archivos de programa\Archivos comunes

Desktop: i:\documents and settings\Administrador\Escritorio

Desktop: i:\documents and settings\All Users\Escritorio

Desktop: i:\documents and settings\Default User\Escritorio

Desktop: i:\documents and settings\Pibos\Escritorio

Start Menu: i:\documents and settings\Administrador\Men

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Not sure where this is? "Please go to More Tools -> Collect Information and post the resulting data for us here."???

But I do want to let you know IT WORKS GREAT!

I saved the file and dropped it into the Malware program file and voila...worked fine...no runtime errors!

Thanks/appreciated! :(

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It works. Had to go through a series of runtime errors during the final stages of the re-install, was a bit worried that was going to become another "endless loop", but it only happened about 4 times.

Updated. Gathered info (attached). Ran quick scan. No malicious items.

Could this have been anything to do with the recent MS patches?

courtenaygay, see attached photo to locate the "collect..etc" info.

Malwarebytes' Anti-Malware 1.39

Database version: 2438

Executable location: C:\Program Files\Malwarebytes' Anti-Malware

Database location: C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

Username: Mark

Windows folder: C:\WINDOWS

System folder: C:\WINDOWS\system32

Root drive: C:

Program Files: C:\Program Files

Common Files: C:\Program Files\Common Files

Desktop: c:\documents and settings\Administrator\Desktop

Desktop: c:\documents and settings\Administrator.DEEPTHOUGHT\Desktop

Desktop: c:\documents and settings\All Users\Desktop

Desktop: c:\documents and settings\All Users.WINDOWS\Desktop

Desktop: c:\documents and settings\Default User\Desktop

Desktop: c:\documents and settings\Default User.WINDOWS\Desktop

Desktop: c:\documents and settings\####.####0E4CE053E0\Desktop [edit] replaced username with#

Start Menu: c:\documents and settings\Administrator\Start Menu

Start Menu: c:\documents and settings\Administrator.DEEPTHOUGHT\Start Menu

Start Menu: c:\documents and settings\All Users\Start Menu

Start Menu: c:\documents and settings\All Users.WINDOWS\Start Menu

Start Menu: c:\documents and settings\Default User\Start Menu

Start Menu: c:\documents and settings\Default User.WINDOWS\Start Menu

Start Menu: c:\documents and settings\####.####-0E4CE053E0\Start Menu

Start Menu: c:\documents and settings\NetworkService.NT AUTHORITY\Start Menu

Start Menu: C:\Documents and Settings\All Users.WINDOWS\Start Menu

User Root: c:\documents and settings\Administrator

User Root: c:\documents and settings\Administrator.DEEPTHOUGHT

User Root: c:\documents and settings\All Users

User Root: c:\documents and settings\All Users.WINDOWS

User Root: c:\documents and settings\Default User

User Root: c:\documents and settings\Default User.WINDOWS

User Root: c:\documents and settings\LocalService

User Root: c:\documents and settings\LocalService.NT AUTHORITY

User Root: c:\documents and settings\####.####-0E4CE053E0

User Root: c:\documents and settings\####~1###

User Root: c:\documents and settings\####~1###

User Root: c:\documents and settings\NetworkService

User Root: c:\documents and settings\NetworkService.NT AUTHORITY

Favorite: c:\documents and settings\Administrator\Favorites

Favorite: c:\documents and settings\Administrator.DEEPTHOUGHT\Favorites

Favorite: c:\documents and settings\All Users\Favorites

Favorite: c:\documents and settings\All Users.WINDOWS\Favorites

Favorite: c:\documents and settings\Default User\Favorites

Favorite: c:\documents and settings\Default User.WINDOWS\Favorites

Favorite: c:\documents and settings\LocalService.NT AUTHORITY\Favorites

Favorite: c:\documents and settings\####.####-0E4CE053E0\Favorites

Application Data: c:\documents and settings\Administrator\Application Data

Application Data: c:\documents and settings\Administrator.DEEPTHOUGHT\Application Data

Application Data: c:\documents and settings\All Users\Application Data

Application Data: c:\documents and settings\All Users.WINDOWS\Application Data

Application Data: c:\documents and settings\Default User\Application Data

Application Data: c:\documents and settings\Default User.WINDOWS\Application Data

Application Data: c:\documents and settings\LocalService\Application Data

Application Data: c:\documents and settings\LocalService.NT AUTHORITY\Application Data

Application Data: c:\documents and settings\####.####-0E4CE053E0\Application Data

Application Data: c:\documents and settings\NetworkService\Application Data

Application Data: c:\documents and settings\NetworkService.NT AUTHORITY\Application Data

Application Data: C:\Documents and Settings\All Users.WINDOWS\Application Data

Quick Launch: c:\documents and settings\####.####-0E4CE053E0\Application Data\Microsoft\Internet Explorer\Quick Launch

Temporary Folder: c:\documents and settings\Administrator\Local Settings\Temp

Temporary Folder: c:\documents and settings\Administrator.DEEPTHOUGHT\Local Settings\Temp

Temporary Folder: c:\documents and settings\Default User\Local Settings\Temp

Temporary Folder: c:\documents and settings\Default User.WINDOWS\Local Settings\Temp

Temporary Folder: c:\documents and settings\LocalService\Local Settings\Temp

Temporary Folder: c:\documents and settings\LocalService.NT AUTHORITY\Local Settings\Temp

Temporary Folder: c:\documents and settings\####.####-0E4CE053E0\Local Settings\Temp

Temporary Folder: c:\documents and settings\NetworkService\Local Settings\Temp

Temporary Folder: c:\documents and settings\NetworkService.NT AUTHORITY\Local Settings\Temp

Temporary Folder: C:\WINDOWS\Temp

Programs: c:\documents and settings\Administrator\Start Menu\Programs

Programs: c:\documents and settings\Administrator.DEEPTHOUGHT\Start Menu\Programs

Programs: c:\documents and settings\All Users\Start Menu\Programs

Programs: c:\documents and settings\All Users.WINDOWS\Start Menu\Programs

Programs: c:\documents and settings\Default User\Start Menu\Programs

Programs: c:\documents and settings\Default User.WINDOWS\Start Menu\Programs

Programs: c:\documents and settings\####.####-0E4CE053E0\Start Menu\Programs

Startup: c:\documents and settings\Administrator\Start Menu\Programs\Startup

Startup: c:\documents and settings\Administrator.DEEPTHOUGHT\Start Menu\Programs\Startup

Startup: c:\documents and settings\All Users\Start Menu\Programs\Startup

Startup: c:\documents and settings\All Users.WINDOWS\Start Menu\Programs\Startup

Startup: c:\documents and settings\Default User\Start Menu\Programs\Startup

Startup: c:\documents and settings\Default User.WINDOWS\Start Menu\Programs\Startup

Startup: c:\documents and settings\####.####-0E4CE053E0\Start Menu\Programs\Startup

Startup: C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup

Documents: c:\documents and settings\Administrator\My Documents

Documents: c:\documents and settings\Administrator.DEEPTHOUGHT\My Documents

Documents: c:\documents and settings\Default User\My Documents

Documents: c:\documents and settings\Default User.WINDOWS\My Documents

Documents: c:\documents and settings\####.####-0E4CE053E0\My Documents

mbam_info.txt

post-3685-1247727019_thumb.jpg

mbam_info.txt

post-3685-1247727019_thumb.jpg

Edited by AdvancedSetup
Posted log inline for easier reading
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  • Staff

Just wanted to add that virtually all users who had this issue and were issued the fix in support have reported back the fix has worked. Nice job Dev team!!

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  • Root Admin

This file has been updated. Please download it again from the link below.

http://www.malwarebytes.org/~marcin/mbam.exe

This should correct any previous issues, please let us know. Make sure you overwrite the proper file (C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe) and not just try to run the file that I provided a link for.

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  • Root Admin

If you're still having issues running MBAM and can't run the COLLECT INFO then please click on START - RUN and type in MBAM.EXE /debug and save the file to your desktop. Then open it with notepad and post it back here and let us know what issues or errors you're having.

Thank you.

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