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So recently i got some malware on my MacBook Pro and its become so bad i decided finally to get rid of it fully. I downloaded Malwarebyes and opened it up. When I clicked on the scan button as you would normally do, except about 10 seconds in it stopped updating at "Scanning for : Adware.IronCore" and it would not go past this. Im not sure if I'm missing that particular file or some  kind of malware is preventing it from finishing. Im not sure what to do, so if mo one knows how to help me with this Im eventually going to just bring it in to the Apple store.

IMG_7657-1.JPG

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  • Staff

Can you send a system snapshot taken with Malwarebytes Anti-Malware for Mac? To do so, open Malwarebytes Anti-Malware for Mac and choose Take System Snapshot from the Scanner menu. Then, in the window that opens, select all the text (Edit → Select All), copy it and paste into a reply to this message. Alternately, if you'd prefer not to post that information publicly, you can send me a direct message instead.

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  • 2 months later...

I'm having the same problem. Customer support suggested and older version, still no luck.

 

 

Malwarebytes Anti-Malware 1.2.4.584 system report - March 31, 2017 at 12:00:25 PM PDT

Mac OS X version Version 10.11.6 (Build 15G31)

System uptime: 0d 00:30:31

 

Safari extensions

-----------------------

billlanders

    Name: Evernote Web Clipper

    Path: /Users/billlanders/Library/Safari/Extensions/Evernote Web Clipper-1.safariextz

    Modified: 2012-09-17 21:35:02 +0000

 

 

Chrome extensions

-----------------------

billlanders

    Default

        Name: Yahoo Mail Notification Extension

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/acjpdakpjonkfmggcmanlhdakfkhloii

        Modified: 2016-02-03 18:47:47 +0000

 

        Name: Google Drive

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/apdfllckaahabafndbhieahigkjlhalf

        Modified: 2015-10-21 17:55:55 +0000

 

        Name: YouTube

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/blpcfgokakmgnkcojhhkbfbldkacnbeo

        Modified: 2015-09-24 15:51:41 +0000

 

        Name: RSS Subscription Extension

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/bmjffnfcokiodbeiamclanljnaheeoke

        Modified: 2017-03-01 21:44:49 +0000

 

        Name: Honey

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/bmnlcjabgnpnenekpadlanbbkooimhnj

        Modified: 2017-03-27 06:49:42 +0000

 

        Name: Google Search

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/coobgpohoikkiipiblmjeljniedjpjpf

        Modified: 2015-10-27 18:10:35 +0000

 

        Name: Grid Preview For Google Reader

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/fokjmknhfnkpibnpmfkaelliopfjdldp

        Modified: 2013-02-25 18:10:06 +0000

 

        Name: Google Docs Offline

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/ghbmnnjooekpmoecnnnilnnbdlolhkhi

        Modified: 2016-04-03 17:41:23 +0000

 

        Name: feedly

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/hipbfijinpcgfogaopmgehiegacbhmob

        Modified: 2016-08-23 06:15:31 +0000

 

        Name: Hootsuite

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/kneloppijbcidgidihgdjnooihjcdbij

        Modified: 2014-07-21 16:41:10 +0000

 

        Name: Application Launcher for Drive (by Google)

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/lmjegmlicamnimmfhcmpkclmigmmcbeh

        Modified: 2014-11-07 17:31:13 +0000

 

        Name: Wikibuy

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/nenlahapcbofgnanklpelkaejcehkggg

        Modified: 2017-03-28 21:31:52 +0000

 

        Name: Chrome Web Store Payments

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/nmmhkkegccagdldgiimedpiccmgmieda

        Modified: 2017-03-15 17:52:34 +0000

 

        Name: Buffer

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/noojglkidnpfjbincgijbaiedldjfbhh

        Modified: 2017-03-31 18:51:35 +0000

 

        Name: Evernote Web Clipper

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/pioclpoplcdbaefihamjohnefbikjilc

        Modified: 2017-02-20 22:02:11 +0000

 

        Name: Gmail

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/pjkljhegncpnkpknbcohdijeoejaedia

        Modified: 2015-04-13 06:25:06 +0000

 

        Name: Chrome Media Router

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/Default/Extensions/pkedcjkdefgpdelpbcmbmeomcjbeemfm

        Modified: 2017-02-08 20:24:09 +0000

 

    Chrome

        Name: [unknown Chrome extension format]

        Path: /Users/billlanders/Library/Application Support/Google/Chrome/External Extensions/lmjegmlicamnimmfhcmpkclmigmmcbeh.json

        Modified: 2014-11-05 03:18:41 +0000

 

 

Firefox extensions

-----------------------

billlanders

 

Login items

-----------------------

iTunesHelper

Audio MIDI Setup

Dropbox

Google Drive

MacLWSLauncher

Rogue Amoeba Schedule Helper

Spotify

Wondershare Helper Compact

Wondershare TunesGo Helper

 

System startup items

-----------------------

 

User launch agents

-----------------------

/Users/billlanders/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

/Users/billlanders/Library/LaunchAgents/com.apple.CSConfigDotMacCert-traviz@me.com-SharedServices.Agent.plist

/Users/billlanders/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist

/Users/billlanders/Library/LaunchAgents/com.spotify.webhelper.plist

/Users/billlanders/Library/LaunchAgents/com.wondershare.AnjoyTunesHelper.plist

 

System launch agents

-----------------------

/Library/LaunchAgents/com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist

/Library/LaunchAgents/com.google.keystone.agent.plist

 

System launch daemons

-----------------------

/Library/LaunchDaemons/com.adobe.ARMDC.Communicator.plist

/Library/LaunchDaemons/com.adobe.ARMDC.SMJobBlessHelper.plist

/Library/LaunchDaemons/com.adobe.fpsaud.plist

/Library/LaunchDaemons/com.google.keystone.daemon.plist

/Library/LaunchDaemons/com.malwarebytes.HelperTool.plist

/Library/LaunchDaemons/com.rogueamoeba.instanton-agent.plist

 

Kernel extensions

-----------------------

/System/Library/Extensions/CIJUSBLoad.kext

/System/Library/Extensions/Soundflower.kext

/Library/Extensions/ACS6x.kext

/Library/Extensions/ArcMSR.kext

/Library/Extensions/ATTOCelerityFC8.kext

/Library/Extensions/ATTOExpressSASHBA2.kext

/Library/Extensions/ATTOExpressSASRAID2.kext

/Library/Extensions/BJUSBLoad.kext

/Library/Extensions/CalDigitHDProDrv.kext

/Library/Extensions/CIJUSBLoad.kext

/Library/Extensions/HighPointIOP.kext

/Library/Extensions/HighPointRR.kext

/Library/Extensions/PromiseSTEX.kext

/Library/Extensions/SoftRAID.kext

 

launchd.conf contents

-----------------------

 

 

Hosts file

-----------------------

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting.  Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1             localhost 

fe80::1%lo0 localhost

 

 

Scan log

-----------------------

2017-03-31 11:43:12 :  

2017-03-31 11:43:12 : ----- Scan Started -----

2017-03-31 11:43:13 : Scanning with signatures version 175 (2017-3-23)

2017-03-31 11:44:26 : ---- Scan Cancelled ----

2017-03-31 12:00:08 :  

2017-03-31 12:00:08 : ----- Scan Started -----

2017-03-31 12:00:08 : Scanning with signatures version 175 (2017-3-23)

2017-03-31 12:00:16 : ---- Scan Cancelled ----

 

 

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  • Staff

I would not recommend using an older version. Uninstall version 1.2.4 and download version 1.2.6, which is the most current version.

If the problem persists, I'll need to see a new system snapshot taken with that version of the software. You can either post that here, or you can choose Contact Support from the Help menu within Malwarebytes Anti-Malware for Mac and mention my name and this discussion in the description of the problem.

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