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Cannot install/run Malwarebytes' Anti-Malware

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My computer (Windows XP Home SP3) became infected with something a couple of days ago, and is defying everything I've tried to fix it. Symptoms include: Links from Google results pages in IE8 (but not Maxthon) being redirected elsewhere; multiple instances of iexplore.exe appearing in the Task Manager when I'm not using IE8; several processes that normally run on startup fialing with errors; and computer lockups while trying to run lengthy online anti-virus scans etc.

My normal AV program is AVG8 (free), and it is detecting nothing but a few tracking cookies. Same with the free Norton Security scan.

On trying to install Malwarebytes' Anti-Malware, the installation procedes to the point where the progress bar has completed and the text says 'Finishing installtion', but the installer then locks up and doesn't complete - I have to kill it from the Task Manager. As the files appear to have been installed, I have tried running Malwarebytes' Anti-Malware despite the installer not closing properly, but while it produces the mbam.exe process in the Task Manager, no window opens and the process remains at 0%.

I've tried to run RootRepeal, but the computer immediately crashes to the BSOD on every attempt.

I have also tried all these things in Safe Mode, and had exactly the same results.

System Restore is not working - it lets me get to the confirm screen after selecting the restore point, but nothing then happens when I click on 'next' to confirm.

Any help appreciated.

HiJack This log is as follows:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 17:24:32, on 15/07/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:
















C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Kontiki\KService.exe



C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS



C:\Program Files\Internet Explorer\Iexplore.exe



C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe



C:\Program Files\Digital Media Reader\shwiconem.exe

C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe


C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Java\jre6\bin\jusched.exe



C:\Program Files\hogsoft\Hogsoft Utility Hub\HogsoftHub.exe


C:\Program Files\InterVideo\WinDVR3\SchSvr.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\Inkland\InkSwitch\InkSwitch.exe

C:\Program Files\Send To Back\Sendbk.exe

C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE




C:\Program Files\AVG\AVG8\avgcsrvx.exe


C:\Program Files\Internet Explorer\Iexplore.exe





R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.co.uk/ie

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\twext.exe,

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\Jccatch.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: gFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\PROGRA~1\FlashGet\getflash.dll

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll

O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll


O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [CHotkey] zHotkey.exe

O4 - HKLM\..\Run: [showWnd] ShowWnd.exe

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe

O4 - HKLM\..\Run: [Mixersel] C:\Program Files\Realtek\InstallShield\mixersel.exe

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [sunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe

O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [ipTray.exe] "C:\Program Files\Intel\IDU\iptray.exe"

O4 - HKLM\..\Run: [awTray.exe] "C:\Program Files\Intel\IDU\awtray.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

O4 - HKCU\..\Run: [Hogsoft Hub] "C:\Program Files\hogsoft\Hogsoft Utility Hub\HogsoftHub.exe" "silent"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')


O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Startup: InkSwitch.lnk = C:\Program Files\Inkland\InkSwitch\InkSwitch.exe

O4 - Startup: Shortcut to Sendbk.exe.lnk = C:\Program Files\Send To Back\Sendbk.exe

O4 - Global Startup: InterVideo WinScheduler.lnk = C:\Program Files\InterVideo\WinDVR3\SchSvr.exe

O4 - Global Startup: Logitech SetPoint.lnk = ?

O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm

O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm

O8 - Extra context menu item: Download Video - http://www.viloader.net/addon.htm

O8 - Extra context menu item: Save Flash - res://C:\Program Files\UnH Solutions\Flash Saving Plugin\FlashSButton.dll/210

O9 - Extra button: IE HTTPAnalyzer V2 - {85F4A88D-5FA7-40BB-8BD3-AF7E24C0BF4A} - C:\PROGRA~1\IEINSP~1\HTTPAN~1\IEHTTP~1.DLL

O9 - Extra 'Tools' menuitem: IE HTTPAnalyzer V2 - {85F4A88D-5FA7-40BB-8BD3-AF7E24C0BF4A} - C:\PROGRA~1\IEINSP~1\HTTPAN~1\IEHTTP~1.DLL

O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll

O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe

O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra button: Flash - {43CF38F3-5AEC-45a3-AD31-04EB06E9C6CA} - C:\Program Files\UnH Solutions\Flash Saving Plugin\FlashSButton.dll (HKCU)

O15 - Trusted Zone: http://www.questor.oldwolves.co.uk

O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo...sreqlab_nvd.cab

O16 - DPF: {20B845BF-450F-4C1E-AF60-3CC380CDE328} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager/plugi...PluginNOSSO.ocx

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab

O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientIn...2/OCI/setup.exe

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/17d96db4da97bc...ip/RdxIE601.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1134588647750

O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab

O16 - DPF: {C45B1500-7B63-47C2-AB25-C28CB46AFDEE} (od2music mediabar) - http://sib1.od2.com/common/musicmanager/in...nagerPlugin.CAB

O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab

O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx

O16 - DPF: {E5ABEB00-B357-4884-9949-77B2C71A7EE3} (BoardCtl Class) - http://support.intel.com/design/motherbd/boardid/BoardID.cab

O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...805/mcfscan.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll

O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: AdminWorks Agent X6 (AWService) - Unknown owner - C:\Program Files\Intel\IDU\awServ.exe (file missing)

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: KService - Unknown owner - C:\Program Files\Kontiki\KService.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe

O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe


End of file - 13200 bytes

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This post and the situation has been superseded.

While waiting for an answer, I made several more attempts to get Malwarebytes' Anti-Malware to run, and eventually did so after renaming both the installer and the installed .exe.

Once running, it identified the (hidden from Windows Explorer) files of the infection, and deleted all but one of them, needing a reboot to complete the removals. However, on rescanning after the reboot, one file was still there. I tried the remove-reboot again, with the file still there on rescan, and then a third time. On this rebootm Windows would not restart, displaying only an error messgae. It wouldn't restart in normal mode, last known good, or even Safe mode.

With no other access to another computer or the internet, I was forced to use the system rescue option that copied the C: drive contents into a backup directory and reinstalled Windows from a Rescue partition.

Well, at least the infection is gone; but I am now having to re-upgrade and install everything from the last 4 years. But there is one huge problem. I REALLY need access to the contents of my old user's documents and settings folder, which does exist in the backup that was made. But having restarted with Eindows XP from scratch, even as the administrator I'm not allowed access to that directory. This is a disaster. Does anyone know a way to get access in these circumstances?

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  • Root Admin

Hi David,

Well sorry for the delay but there are just too many people to help right away. Had you been a bit more patient we may have been able to prevent the restore but we'll never know at this point. All I can do at this point is to recommend that you have up to date Anti-Virus software and Anti-Malware and keep up to date on the Microsoft Critical updates.

Get an external USB drive and backup all of your user data. Not only Malware but hardware issues can cause loss of data when you least expect it, so best to have a backup and be prepared.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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