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MPC Cleaner Removal Issues // Please help!!


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Hello. I need help!! Sorry if I make it hard to help me--I've never done anything like this before.

I've had the MPC Cleaner/Desktop/AdCleaner virus on my PC for quite the while. After several attempts of trying to get it removed I've only been met with frustration!! I'm simply at my end. People I know personally have offered help with it but it has been months and still I'm sitting here, infected. Whenever I try to delete the MPC folder, I'm told that I am not the administrator of the computer and so I cannot do it. Trying to end the MPC process results in a message telling me that my access is denied. I've tried multiple scans and uninstall softwares but nothing has worked for me. MPC remains unremovable even in safe mode. Please, help me!! I'm at my wit's end. 

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  • Staff

Hello and :welcome:

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button. button.

    x5o4gh.png

  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.

  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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Please download Zemana AntiMalware and save it to your  Desktop.

  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scanto begin.
  • After the short scan is finished, if threats are detected press Next to remove them.


Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.

  • Open Zemana AntiMalware again.
  • Click on 4zu6vb.jpg icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.

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Okay...It says that an error occurred in the application. The option to continue the application is unclickable and whenever I attempt a restart for it, the same error pops up. I've restarted my computer both in regular mode and safe mode and tried to restart the app again but to no avail. 

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  • Staff

We will continue with FRST then.

 

FRST.gif Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked. option is checked.

    2873ryc.png

  • Press Scan button and wait.

  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.


Please attach report into your next reply.

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