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BSOD after installing MalwareBytes 3.0 on Windows 10


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Over the last week, I've been in the process of wiping and reinstalling a Windows 10 Home installation that had been compromised by a computer service scam. After finally getting Windows 10 reinstalled, I wanted to install the latest version of MalwareBytes (for which I'd purchased a full license last January on this machine but was removed by the scammers).

As soon as I installed MalwareBytes 3.0 on the machine and turned on the options for "Start Malwarebytes at Windows startup" and "Enable self-protection module" and restarted the machine, I started getting the BSOD with the description BAD_POOL_HEADER. Following the instructions in another thread, I am running Driver Verifier, but to be honest there were only 10 drivers that were non-microsoft:

  • dump_atapi.sys
  • dump_dumpata.sys
  • dump_dumpfve.sys
  • mbae64.sys
  • mbamchameleon.sys
  • ndis.sys
  • netr28ux.sys
  • nvhda64v.sys
  • nvlddmkm.sys
  • rt640x64.sys

That said, we are 18 hrs into the prescribed 24 hour period, and we've not had one BSOD on this machine.

One thing I did do that seemed to help a lot (although isn't 100%) was to turn off Windows Defender. Could it simply be that MWB and Windows Defender 10 just conflict with one another?

NOTE: Just to be clear, this is a brand-new install of Windows 10 with all updates downloaded and installed, and a brand new install of MalwareBytes 3.0.5. No other software has been installed yet because I wanted to isolate this issue first.

Edited by Maxmind
add clarifying note at the bottom
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The network stack stuff appears to be very delicate.  Quite a few of the problems we see with crashes revolves around them.

Note that these networking related drivers were found by you:

  • ndis.sys
  • netr28ux.sys
  • rt640x64.sys

I'm glad to hear that you figured it out!  Thanks for letting us know!

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