Crash after updating to 1.39

[PhantomCracking]

First of all, I've used this program for quite some time and love it. ..I've never had one problem with it until now

Basically, i went to do an update before scanning and a new version (1.39) was found.

I let it install, once MBAM tries to re-open i get an immediate crash/error. ..Trying to open MBAM yields the same result, immediate crash/error.

I've also ran through and uninstalled MBAM as well as cleaning any left over dir./files, then doing a fresh install of MBAM 1.39. ..Same result

I'm running x64 Vista Home Premium and using ESET Smart Security 4. (ESET is the only thing running besides the essential windows & driver services)

[yardbird]

Welcome to the forum, so your MBAM crashed, make note of any error codes please also try a clean tool, remove the program & install 1.39 again. When you post back tell me what you have for AV/Firewall. please

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. http://www.malwarebytes.org/mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.

[yardbird]

@ PhantomCracking

Please look over this post:

Please review the post here for assistance.

If you did number #7 you can read past that, your ESET needs to trust thes mbam files:

files you need your AV/Firewall for mbam to trust

C:\WINDOWS\system32\drivers\mbam.sys

C:\WINDOWS\system32\drivers\mbamswissarmy.sys

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref (Windows 2000/XP)

[PhantomCracking]

Thanks for the reply, Yardbird.

I shall give these a run by later, since it's getting late.

I'll update the thread of the outcome.

[yardbird]

no luck, I sent a pm to a few Mods, to look over your post... check back when you can please..regards

[yardbird]

@ PhantomCracking

I posted your topic for the programmer to review, it will have comments or questions where I put it.

you will find your topic here:

http://www.malwarebytes.org/forums/index.p...amp;#entry98753

Post # 17 good luck....

[otters17]

Hi,

I am having exactly the same problem,tried all fixes posted,but none worked.

Have gone back to 1.38 and it works absolutely fine..................????????????

[Maniac]

Hi otters17!

Please read and follow the instructions:

http://www.malwarebytes.org/forums/index.php?showtopic=19299

[yardbird]

Hi,

I am having exactly the same problem,tried all fixes posted,but none worked.

Have gone back to 1.38 and it works absolutely fine..................????????????

@ otters17

I would advise not to go back, because 1.38 will not be supported soon. Post under this thread for help, read the top post!

http://www.malwarebytes.org/forums/index.php?showtopic=19299

[PhantomCracking]

The Hotfix solved the problem.

[yardbird]

That's Great! Post back if ever you have an issue, or if there anything we can do...regards..

[butcha27]

That's Great! Post back if ever you have an issue, or if there anything we can do...regards..

Hello there,

I've been using Malware Bytes for a few months now and have had no problems to date.

However trying to do an update to v1.39 i saw an error message mid update.

I tried the steps in post#2 but with no success.

I'm running AVG Anti-Virus Free protection software (v8.5.392) along side Adaware Free Anniversary Edition and CCleaner v2.21.940.

Coincidentally yesterday when I tried the update there was also a Microsoft patch install 'pending' for a Silverlight update - don't know if this has any relevance.

When I ran CCleaner after the Malware Bytes v1.39 un-install, it found a registry link to: -

D:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe \install \silent

Maybe this is the command line that failed to execute?

For information, all my programs and apps are installed and run from D:/ with Windows XP SP3 installed on the C:\ partition.

Any help you can give would be very much appreciated - hope i've included all the info you need.

Cheers and thanks in advance,

ABGB

[yardbird]

@ butcha7

EDIT: you may want to read thru these post to see how it get s you the hotfix link below

http://www.malwarebytes.org/forums/index.p...=19299&st=0

Do you want do try this hotfix, save to desktop the link below:

If you have been having the "C++ runtime-error" crashes with 1.39, please download a hotfix version of mbam.exe from here:

http://www.malwarebytes.org/~marcin/mbam.exe

Drop this version into the C:\Program Files\Malwarebytes' Anti-Malware directory, and overwrite the previous copy of mbam.exe. Then please make sure MBAM now runs correctly.

re-boot your pc

We would also like to collect some data to make sure we have fixed the problem correctly. Please go to More Tools -> Collect Information and post the resulting data for us here.

Thank you very much for your patience as we work out these issues!

Post back with your results please

[yardbird]

ALSO for AVG Anti-Virus you can try either step 1st

files you need your AV/Firewall for mbam to trust

C:\WINDOWS\system32\drivers\mbam.sys

C:\WINDOWS\system32\drivers\mbamswissarmy.sys

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref (Windows 2000/XP)

[butcha27]

Hi Yardbird

I am pleased to say that the hotfix worked with a fresh install of version 1.39 - thanks very much for that.

I didn't find the link to the patch version previosuly although I did see it mentioned in some of the forum posts.

As requested, please see the data provided by Malwarebytes with regards to 'collect information' : -

(please note that I have replaced all mention of my actual user name with MY_USER for privacy reasons)

Malwarebytes' Anti-Malware 1.39

Database version: 2421

Executable location: D:\Program Files\Malwarebytes' Anti-Malware

Database location: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

Username: MY_USER

Windows folder: C:\WINDOWS

System folder: C:\WINDOWS\system32

Root drive: C:

Program Files: C:\Program Files

Common Files: C:\Program Files\Common Files

Desktop: D:\Documents and Settings\Administrator\Desktop

Desktop: D:\Documents and Settings\MY_USER\Desktop

Desktop: D:\Documents and Settings\All Users\Desktop

Start Menu: C:\Documents and Settings\All Users\Start Menu

Start Menu: D:\Documents and Settings\Administrator\Start Menu

Start Menu: D:\Documents and Settings\MY_USER\Start Menu

Start Menu: D:\Documents and Settings\All Users\Start Menu

User Root: D:\Documents and Settings\Administrator

User Root: D:\Documents and Settings\MY_USER

User Root: D:\Documents and Settings\All Users

Favorite: D:\Documents and Settings\Administrator\Favorites

Favorite: D:\Documents and Settings\MY_USER\Favorites

Favorite: D:\Documents and Settings\All Users\Favorites

Application Data: C:\Documents and Settings\All Users\Application Data

Application Data: D:\Documents and Settings\Administrator\Application Data

Application Data: D:\Documents and Settings\MY_USER\Application Data

Application Data: D:\Documents and Settings\All Users\Application Data

Quick Launch: D:\Documents and Settings\MY_USER\Application Data\Microsoft\Internet Explorer\Quick Launch

Temporary Folder: C:\WINDOWS\Temp

Temporary Folder: D:\Documents and Settings\Administrator\Local Settings\Temp

Temporary Folder: D:\Documents and Settings\MY_USER\Local Settings\Temp

Programs: D:\Documents and Settings\Administrator\Start Menu\Programs

Programs: D:\Documents and Settings\MY_USER\Start Menu\Programs

Programs: D:\Documents and Settings\All Users\Start Menu\Programs

Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup

Startup: D:\Documents and Settings\Administrator\Start Menu\Programs\Startup

Startup: D:\Documents and Settings\MY_USER\Start Menu\Programs\Startup

Startup: D:\Documents and Settings\All Users\Start Menu\Programs\Startup

Documents: C:\Documents and Settings\All Users\Documents

Documents: D:\Documents and Settings\Administrator\My Documents

Documents: D:\Documents and Settings\MY_USER\My Documents

Although I've added the recommended file list to the Resident Shield function of AVG anti-virus, seems this is not actually required (Drive references were wrong in some cases but Malware Bytes still worked fine)

Thanks for all your help on this.

ABGB

[yardbird]

@ butcha27

Glad all is ok! You post back if there is anything we can do for you! regards.....