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Malware Protection stuck at "Starting..."


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I recently switched from MBAM 2 to MBAM 3 and it was working fine until about an hour ago, when it automatically disabled Malware Protection, as well as failed to run at startup.

 

When attempting to enable Malware Protection, it simply says "Starting...", but never goes anywhere. I am running version 3.0.5.1299 with component package version 1.0.43 and update package version 1.0.868. As well, I have premium if it matters. I would like to figure out why this is happening, especially now.

 

Thanks.

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Hello @JeSuisFame and :welcome:

1.)  Please help your system, and the Malwarebytes' developers/staffers, by supplying any of the missing information requested in the How to Report a New Issue topic and most importantly making sure to include the much-needed MBAMSERVICE.LOG.

2.)  Additionally, attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.  The appropriate Farbar Recovery Scan Tool utility must be executed with "Run as administrator" privileges.

Soon after all the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

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  • 3 weeks later...

I just installed the version 3.0 on my desktop computer with windows 10 Anniversary Edition. Malware protection is turned off and after turning it on it's stuck in the starting protection stage. Is there a fix for this error. Malware protection is what I'm paying for.Screenshot (135).png

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If you're seeing this issue, please try the following two things:

  1. Under Settings -> Protection, turn on "Enable early startup for self-protection module". Then reboot and see if your protection module starts up
  2. If that doesn't work, under Settings -> Protection, turn off the option for "Enable self-protection module". Then reboot and see if your protection module starts up
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10 minutes ago, dcollins said:

If you're seeing this issue, please try the following two things:

  1. Under Settings -> Protection, turn on "Enable early startup for self-protection module". Then reboot and see if your protection module starts up
  2. If that doesn't work, under Settings -> Protection, turn off the option for "Enable self-protection module". Then reboot and see if your protection module starts up

"Enable early startup for self-protection module" is already ON.  "Enable self-protection module" is ON. I shut down, reboot and this time all protection is ON. But the problem is not present all the time when I boot. The first time I boot in morning, problem is there. After a reboot the problem is gone. :(

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  • 1 month later...
On 02/02/2017 at 3:05 PM, FrenchFrog said:

"Enable early startup for self-protection module" is already ON.  "Enable self-protection module" is ON. I shut down, reboot and this time all protection is ON. But the problem is not present all the time when I boot. The first time I boot in morning, problem is there. After a reboot the problem is gone. :(

After long time with this issue, I note one thing : This issue appear when I start my laptop and open Windows session before my wifi connection is completed. When I logon to Windows after a completed wifi connection, I don't have any problem with Malwarebyte services.

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4 hours ago, mpe said:

I have quite suddenly begun experiencing this same issue.  The possible fix discussed above did not resolve the issue for me...

After reading several threads, I did the following, which seems to have resolved the issue:

  • Noted my license number (I copied it onto Notepad for easy access)
  • Deactivated my license (in Settings > My Account)
  • Uninstalled Malwarebytes
  • Downloaded and installed fresh version of Malware Bytes
  • Activated the fresh install with my license number (in Settings > My Account)
  • In Settings > Application, I changed the Windows Actions Center radio button to "Always register Malwarebytes in the Windows Action Center"

[context for the above: Windows 10, 64-bit, also running Windows Defender in Periodic Scan mode]

 

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22 minutes ago, mpe said:

After reading several threads, I did the following, which seems to have resolved the issue:

  • Noted my license number (I copied it onto Notepad for easy access)
  • Deactivated my license (in Settings > My Account)
  • Uninstalled Malwarebytes
  • Downloaded and installed fresh version of Malware Bytes
  • Activated the fresh install with my license number (in Settings > My Account)
  • In Settings > Application, I changed the Windows Actions Center radio button to "Always register Malwarebytes in the Windows Action Center"

[context for the above: Windows 10, 64-bit, also running Windows Defender in Periodic Scan mode]

 

I would suggest that you add mutual exclusions in Defender and Malwarebytes and turn Defender back on and set MB to never register in action center.

Add these to the exclusion list in Defender.

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

In addition to the current list here.

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Also add the Windows Defender exclusions to Malwarebytes..

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  • 2 weeks later...

I'm running Windows 8.1 and had this same problem with the Malware Protection not completely starting. I tried several of the fixes that I have seen on these forums. And what finally worked for my system was to perform the below steps.

1. Remove Malwarebytes using Control Panel: Program and Features. And as noted in this forum make sure you have your license number.

2. Then in Explorer I ran a search looking for Malwarebytes. I then deleted all files and folders associated with Malwarebytes. Be sure you have all files and folders Unhidden. In Windows 8.01 you can do this in Explorer having the C drive highlighted, go to View; And Check the box that says "Hidden Items". Once all files and folders are not Hidden you will see the folder ProgramData; Malwarebytes. But to delete this folder I had to go into Safe Mode to delete all items.

3. After deleting all items I then rebooted into Windows and ran Aces Utilities; Clean System Registry. Or you can use whatever Registry Cleaner you like.

4. Then I ran the file for Malwarebytes Premium 3.0.6.1469 and once finished I went into the program. Under Protection I enabled the "Enable Self-Protection Module Early Start"

5. After completing these steps I then rebooted and when I brought up Malwarebytes all Protection was working including Malware Protection. I have been running this for several days now and it has worked every time even with rebooting several times during a day. I had worked on this for a few days trying to figure out what would work and so far this has worked for my machine.  

I'm also running Malwarebytes Adwcleaner, Norton 360 Premier, Emisisoft Anti-Malware, and I was also running Search and Destroy but removed that for now due to problems it was causing with Explorer of which I will work on that problem next. This version of Malwarebytes seams to work well with all of these other protection programs including S&D.

I will continue to keep watch on how this version performs and update this forum if I have any problems.

Hopefully there will be an update soon so that everyone can have a well protected system.     

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  • 3 weeks later...

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