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jmgbooks

Installation Error Message

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Upon having issues activating my Premium license after 3.0 install I was advised by Support to do a clean uninstall and reinstall

I did those steps and now I am getting the following attached error message

Any advice or help would be much appreciated

Thanks!

 

 

 

 

 

Untitled.png

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8 hours ago, jmgbooks said:

Upon having issues activating my Premium license after 3.0 install I was advised by Support to do a clean uninstall and reinstall

I did those steps and now I am getting the following attached error message

Any advice or help would be much appreciated

Thanks!

 

 

 

 

 

Untitled.png

 

Hi,

It's advisable to disable the self-protection module before attempting to uninstall Mbam and then to quit it before proceeding further. The Quit option can be found by right clicking the systray icon. You'll see the option to quit at the bottom of the menu as shown in the screenshot.

You can try the workaround on the following site which explains how to rename the mbae.sys file which is the same as the one shown in your screenshot. http://techdows.com/2016/12/fix-malwarebytes-3-0-installation-mbae64-sys-error.html

 

quit_mbam.PNG

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Thanks for your reply and apologies for the late response

I will look into this and see how it works

I contacted MB Support and am waiting to hear back

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