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Malwarebytes 3.0 Nightmare

IamNotGroot
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IamNotGroot

IamNotGroot

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A few days ago I found out on Filehippo.com that Malwarebytes 3.0 was released and ready for download. Being a Malwarebytes Anti-Malware 2.2.1 Premium and Malwarebyte Anti-Exploit 1.09.1.1291 (Free) user I downloaded the new version. As expected, it removed both versions and replaced them with Malwarebytes 3.0. From that point on, my problems began. Listed are the problems I experienced with 3.0.

- Very, very slow launch of 3.0 when clicked on from the Taskbar

- Scan lockup using all three scan types. The scanner time continues, but the program is frozen on a file. The frozen file was different on each scan. Each time I had to cancel the scan. I was able to scan most of the time, but it froze on me at least every third scan. And, yes, I ran the scan multiple times each day to see if the problem persisted. It did. 

- Malwarebytes 3.0 was responsive once opened, but it nonetheless, froze at different times, "all" my other programs I opened on my desktop, most notably, my Task Manager, which upset me most. It froze my CCleaner, McAfee LiveSafe Anti-Virus Suite, Chrome, Firefox, Adguard Premium, and one that really ticked me off because it essentially killed my desktop--Malwarebytes 3.0 froze my Windows Explorer, and my only real option was a closing Windows Explorer when the small windows popped up, because it would not correct itself. Even my Start Button Search box stopped working. Once Windows Explorer was closed, my desktop went completely blank. The Task Manager did not function at all, and the only thing to do was a manual shutdown of the computer, and restart. 

- Each time a program froze, even the browsers, the Windows Task Manager would not open, and if by chance it did, it would not do anything. Just a couple of times, it did open after a long delay, then would attempt to close my requested program, but my screen would shade over like it was stuck between windows. I had to keep trying to close my programs manually. It's as if Malwarebytes 3.0 was stopping one program from working, and the others just got blocked one by one as I tried using them. This was very unnerving. For a novice, this must be scary. As a moderately experienced users, I was patient, vigilant, and capable of work-arounds. 

- This is not what I expected to happen with a program I've been using for some nine or so years. This has never happened with any other new version of Malwarebytes Anti-Malware, or any other program I've installed. Even my Emsisoft Anti-Malware which runs real-time, and has its own anti-ransomware, behavior blocker has never given me these problems.  

- Regardless, I couldn't function this way, and Malwarebytes 3.0 needed to be removed from my system until I felt it could function properly on my computer. I decided to remove it and replace it with my two previous versions of anti-malware and anti-exploit. This proved to be a challenge. Malwarebytes 3.0 did not want to uninstall, even using CCleaner's uninstall utility, and Revo Pro's Uninstaller. Something was preventing it from being removed. I couldn't change the Self-Protection setting. After three or four attempts, it finally appeared to uninstall, however the entire program's files could not be removed manually from my system. There in my system files was the Malwarebytes Folder, but it would not allow me to delete the folder because I didn't have Administrator Rights, which I do have. I went into the Safe Mode, and reinstalled 3.0 from there, then uninstalled it again, then manually removed all Mawarebytes folders. I even ran Regedit to complete remove all traces of Malwarebytes. I rebooted, reinstalled my two previous versions, Premium anti-malware and Free anti-exploit, and my system returned to normal. Or, so I thought, removing 3.0 messed up my McAfee LiveSafe Anti-Virus Suite. It was unresponsive--I could not open it at all, I could not update it, and I could not uninstall it...it was locked. I reinstalled the same version over the one on my computer, from my online account, and it returned to normal. 

- With Malwarebytes 3.0 removed, and the other versions reinstalled, my system runs as smooth as before. No conflicts, no freeze ups, my Task Manager loads quickly and functions properly, as does my Start Button Search box. My browsers are working just as they did before. I'm not getting any type of freeze or overlapping windows or shaded screens. All manual definition updates are working correctly.  

- I don't know if incorporating Malwarebytes Anti-Ransomware and Anti-Exploit into the anti-malware program was too much of a conflict with itself, Windows 7, McAfee LiveSafe, Adguard Premium, or Emsisoft Anti-Malware Full Version. But, again, it was a show stopper for me. My favorite programs I rely on to protect me always are Emsisoft, Adguard, Malwarebytes, and CCleaner and the fact that I only surf the Internet using private browsing modes, and only with Chrome and Firefox. 

- I added this post to inform you that at least one person has had a Malwarebytes 3.0 nightmare with the upgrade. I have to believe thousands of current users of the old Malwarebytes Anti-Malware, have not upgraded, and frankly are not aware of 3.0, and are not aware of potential problems. If I'm the only person having these problems, fantastic. But, again, with moderate experience with solving problems with my system, I am well-aware of problem areas when I see or experience them. However, many have come to rely on Malwarebtyes' simple interface, no problem real-time protection, and install and forget about it program reputation. I expected the same and didn't get it. My system is currently running Amaretto smooth. I don't have malware/viruses/spyware because I constantly run scans using Malwarebytes, McAfee, Emsisoft, AdwCleaner, HitmanPro, K-TDSSKiller, and Junkware Removal Tool.  

- I will wait to upgrade again. I have faith in Malwarebytes and know these problems with be fixed. 

- For the record, I'm running Windows 7, 64-bit, and all my Microsoft Windows Monthly updates are current, as are my browsers, Adobe Flash, and all my security programs. Java is not on my system. My four security programs that run in real-time are McAfee LiveSafe Anti-Virus Suite (with Firewall), Malwarebytes Anti-Malware, Emsisoft Anti-Malware, and Adguard Premium. 

 

 

 

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Lwos

Lwos

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I feel your pain my friend  I've been pulling my hair out ever since "upgrading" to 3.0, 3.04 and the latest 3.05.   You're describing the exact same issues I'm having.  I'm a paid customer and had both the Premium Malwarebytes and paid version of the Anti- Exploit  programs too, which each ran fine. 

 Since the "upgrade" trying to use my Windows 7 64 bit is a disaster.  I cant even describe all the problems.  I do know it takes FOREVER to start up-------if it successrully starts up at all........... and forget shutting down.  It takes ( I've timed it)  full 2 minutes 45 seconds even with the 3.05 version where without Malwarebytes running, it shuts down in 21 seconds.    I'm running Microsoft's Security Essentials.  I've uninstalled and re-installed Malwarebytes 3.05 several times.  No improvement.  Half the time the taskbar icon shows up..........half the time it doesn't so I don't know if the program is running or not.  If I try to open it using the desktop icon, all I get is the dreaded "working" spinning circle..........and it never does open.  Once I do that, it freezes all my other desktop icons and I'm screwed.  I have to attempt to shut down.  When I do, my screen turns white.........then black with "programs trying to close".........blah, blah, blah.  I'm lucky if I get it to shut down without having to push the on-off button.Then I get  the " Windows didn't shut down properly".............   I give up and have now uninstalled Malwarebytes completely.

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IamNotGroot

IamNotGroot

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The more I read, the more I realize many of us are having the same problems. And, many of us are Windows 7 64-bit users as well. It was more than frustrating waiting for Malwarebytes 3.0 to open or update. I'm one of those people who updates their security programs as soon as I get Internet connected. I don't wait for Malwarebytes to update on its own, I update it manually every time I turn on my computer. But, with 3.0, it was taking too long and sometimes wouldn't open at all or update. It was killing my ritual. I'm glad I wasn't the only one whose desktop would shade over white when everything locked up. This has never happened before at all. And, now it was happening every time I used my system. 

Though I'm not an expert, I have to believe the anti-ransomware addition is messing everything up. Your paid versions were working fine before, and my Malwarebytes Anti-Malware Premium and free version Anti-Exploit programs were also working fine. I was aware Malwarebytes was beta testing its new anti-ransomware software, but I never downloaded it to try, since I have protection already with my Emsisoft Anti-Malware Behavior Blocker. I know many folks don't use Emsisoft, so I still believe it's something in the Malwarebytes 3.0 anti-ransomware addition. We're both frustrated, but did you try to uninstall 3.0 or do a system restore to revert back to your two previous separated programs, as I did. As I said above, I went back to my old Malwarebytes programs and my system runs great again. Malwarebytes Anti-Malware Premium,  Emsisoft, and Adguard Premium keep me safe. Malwarebytes and Adguard are both very aggressive and warn me very fast when they detect a malicious site, malware or adware. Since you're a paid customer, uninstall 3.0 and reinstall the other two again. See if your system returns to normal with Malwarebytes protecting it. 

Something that should be said also, and I alluded to it above...there are many folks who panic when problems like these occur. Some folks get one instance of malware or a virus, and reinstall the entire operating system.  Again, a novice might not understand what's happening to their system or what could be to blame. And, some might think it's the operating system failing them. I have enough experience to try different solutions, to also be aware of recent changes in software, and how to backtrack to when things were working correctly. But, when 3.0 was killing my Windows Task Manager and Windows Explorer, I knew it was time to stop this from happening again. I maintain another PC with Windows 8.1, but I always use my computer to test new software before upgrading the other. I'm glad I didn't put 3.0 on the other one, just in case the same things started happening. An inexperienced user who upgrades to 3.0 won't know what to do. I hope you get your system back to where it was, and again, protecting you at all times. 

 

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TempLost

TempLost

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There are plenty of posts here showing that v3.0 has a problem with MSE and I've experienced the same with Windows 7 x64. I would expect you'll see a fix soon. In the meantime, make sure sure you add the following files to MSE Excluded Processes

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
 C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
 C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
 C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
 C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
 C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

And disable active protection in MSE also until a fix is found. My v 3.0 runs sweetly and W7 closes swiftly then

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Lwos

Lwos

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@ TempLost............  The Question is........ why didn't I have to "add" these "Exclusions"  to MSE with the older versions???  I'm not comfortable about disabling active protection of my MSE either.   I'll just stick with the old version until they get the mess resolved.

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digmorcrusher

digmorcrusher

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IamnotGroot, you are running 2 anti-virus programs, EAM and Mcafee.  Emsisoft Anti Malware is considered an anti-virus solution and they recommend not to run with another anti-virus program now. I run EAM and MBAM 3 no problems. If I were you I would ditch McAfee as EAM is all you really need, maybe fix your issues as well. Your computer, your choice.

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Pappy57

Pappy57

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Rolled back to 2.2.1.1043 on 3 of the 3 machines I chose to update. One was apparently working for about 24 hours but started acting up by freezing the machine and upon restart came up with version discrepancies. Various problems too frequent and similar across all machines, which others have outlined across the forum. Back to normal with the previous version.

Malwarebytes makes a great product and I am sure these bugs will be ironed out quickly. Very  surprised at all the reported issues.

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krisk

krisk

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3.05 running on win 7 64 bit definitely has a conflict issue with MSE, which I posted in another thread, so either disable "Real Time Protection" on it or uninstall it for now.  My PC was taking over 4 minutes to shutdown (normally takes up to 7 secs).  

Current issues is browsing (chrome) is lagging between pages (not responding message in toolbar) and general speed problems overall.  Uninstalling MB fixes it, so the issue is with version 3,xx, as I never has this issue with V.2xx

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Lwos

Lwos

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Now  having issues with the Old Anti Exploit I re-installed........... Keep getting pop ups saying it's taking "Anti-Exploit service is taking too long to start" and to reboot which I've done 3 times now.  Cant open the program either in IE.  I did an malwarebytes clean "erase" and reinstall and haven't had any issues with that. 

So, I'm uninstalling Anti Exploit and leaving it off.

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IamNotGroot

IamNotGroot

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digmorcrusher,

Are you running Emsisoft Anti-Malware Full Version (Real-time) or the passive (non-Real-time)? I know Emsisoft started advising against running real-time with other security programs, however, for years now, I have been running Emsisoft Anti-Malware Full Version (which uses two detection engines, theirs and Bitdefender's), Malwarebytes Anti-Malware Premium, Malwarebytes Anti-Exploit (free), McAfee LiveSafe Anti-Virus Suite, and Adguard Premium. Up until I downloaded Malwarebytes 3.0, I never had any major issues with any of my programs. What I listed above never occurred before 3.0 was installed. As soon as it was removed, my problems disappeared. 

I understand having read other posts, Malwarebytes 3.0 doesn't play well with Microsoft Security Essentials, but I don't use it, so that doesn't apply to me. 

I use McAfee LiveSafe for various reasons, first and foremost, because it is a dedicated full-fledged, anti-virus program, which I firmly believe in having on my system, even though I have Bitdefender also running with Emsisoft. Second, McAfee LiveSafe is a full security suite with something I really want on my system, a firewall better than the one Windows provides. I get other tools included too, but I paid about $8 on Amazon for this full suite. Truthfully, McAfee doesn't have a stellar anti-virus detection reputation. That doesn't matter to me because it does the job, I don't have viruses or spyware (which it also protects against), What I have running protects me, and everyone gets along. If for some reason, Malwarebytes doesn't fix what's causing this conflict, I'm going to have to re-examine my programs. McAfee is not a great program, but for the money it works, and I can install it on all of my compatible devices for $8. Emsisoft and Adguard are not going anywhere. Emsisoft provides very good anti-Ransomware protection and Adguard provides provides ad blocking and adware/malicious site protection.

It seems really strange that 3.0 would suddenly cause so many problems with my Windows Task Manager and Windows Explorer, and block or slow my other programs. If it's the anti-ransomware causing this, gives us the option of not installing it. It can remain in the Malwarebytes system folder, with the option to install later. If it's the anti-exploit, give us the same option. I'm running the latest version of Malwarebytes 2.0 version, and the latest anti-exploit, and all is running smooth. 

I'll wait and see, and as long as the older anti-malware is working, I'm staying put. 

 

 

 

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  • 5 weeks later...
rockputer

rockputer

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Posted

How can a great software so quickly go to a lousy pile.  I have been using Malwarebytes for years and thought to upgrade.  Bad idea.  After many installs and reinstalls and trying to get the new software to take my old key, I am ready to give-up and toss the whole thing and cut my loses.  With all of the softare minds working on this problem and the obvious displeasure from multiple forums, I don't see how this had not been anticipated or corrected when the problem was obvious.  Well, now I have had my say.  Good night.

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  • 2 months later...
BEEFlynn

BEEFlynn

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On 12/26/2016 at 10:13 PM, IamNotGroot said:

A few days ago I found out on Filehippo.com that Malwarebytes 3.0 was released and ready for download. Being a Malwarebytes Anti-Malware 2.2.1 Premium and Malwarebyte Anti-Exploit 1.09.1.1291 (Free) user I downloaded the new version. As expected, it removed both versions and replaced them with Malwarebytes 3.0. From that point on, my problems began. Listed are the problems I experienced with 3.0.

- Very, very slow launch of 3.0 when clicked on from the Taskbar

- Scan lockup using all three scan types. The scanner time continues, but the program is frozen on a file. The frozen file was different on each scan. Each time I had to cancel the scan. I was able to scan most of the time, but it froze on me at least every third scan. And, yes, I ran the scan multiple times each day to see if the problem persisted. It did. 

- Malwarebytes 3.0 was responsive once opened, but it nonetheless, froze at different times, "all" my other programs I opened on my desktop, most notably, my Task Manager, which upset me most. It froze my CCleaner, McAfee LiveSafe Anti-Virus Suite, Chrome, Firefox, Adguard Premium, and one that really ticked me off because it essentially killed my desktop--Malwarebytes 3.0 froze my Windows Explorer, and my only real option was a closing Windows Explorer when the small windows popped up, because it would not correct itself. Even my Start Button Search box stopped working. Once Windows Explorer was closed, my desktop went completely blank. The Task Manager did not function at all, and the only thing to do was a manual shutdown of the computer, and restart. 

- Each time a program froze, even the browsers, the Windows Task Manager would not open, and if by chance it did, it would not do anything. Just a couple of times, it did open after a long delay, then would attempt to close my requested program, but my screen would shade over like it was stuck between windows. I had to keep trying to close my programs manually. It's as if Malwarebytes 3.0 was stopping one program from working, and the others just got blocked one by one as I tried using them. This was very unnerving. For a novice, this must be scary. As a moderately experienced users, I was patient, vigilant, and capable of work-arounds. 

- This is not what I expected to happen with a program I've been using for some nine or so years. This has never happened with any other new version of Malwarebytes Anti-Malware, or any other program I've installed. Even my Emsisoft Anti-Malware which runs real-time, and has its own anti-ransomware, behavior blocker has never given me these problems.  

- Regardless, I couldn't function this way, and Malwarebytes 3.0 needed to be removed from my system until I felt it could function properly on my computer. I decided to remove it and replace it with my two previous versions of anti-malware and anti-exploit. This proved to be a challenge. Malwarebytes 3.0 did not want to uninstall, even using CCleaner's uninstall utility, and Revo Pro's Uninstaller. Something was preventing it from being removed. I couldn't change the Self-Protection setting. After three or four attempts, it finally appeared to uninstall, however the entire program's files could not be removed manually from my system. There in my system files was the Malwarebytes Folder, but it would not allow me to delete the folder because I didn't have Administrator Rights, which I do have. I went into the Safe Mode, and reinstalled 3.0 from there, then uninstalled it again, then manually removed all Mawarebytes folders. I even ran Regedit to complete remove all traces of Malwarebytes. I rebooted, reinstalled my two previous versions, Premium anti-malware and Free anti-exploit, and my system returned to normal. Or, so I thought, removing 3.0 messed up my McAfee LiveSafe Anti-Virus Suite. It was unresponsive--I could not open it at all, I could not update it, and I could not uninstall it...it was locked. I reinstalled the same version over the one on my computer, from my online account, and it returned to normal. 

- With Malwarebytes 3.0 removed, and the other versions reinstalled, my system runs as smooth as before. No conflicts, no freeze ups, my Task Manager loads quickly and functions properly, as does my Start Button Search box. My browsers are working just as they did before. I'm not getting any type of freeze or overlapping windows or shaded screens. All manual definition updates are working correctly.  

- I don't know if incorporating Malwarebytes Anti-Ransomware and Anti-Exploit into the anti-malware program was too much of a conflict with itself, Windows 7, McAfee LiveSafe, Adguard Premium, or Emsisoft Anti-Malware Full Version. But, again, it was a show stopper for me. My favorite programs I rely on to protect me always are Emsisoft, Adguard, Malwarebytes, and CCleaner and the fact that I only surf the Internet using private browsing modes, and only with Chrome and Firefox. 

- I added this post to inform you that at least one person has had a Malwarebytes 3.0 nightmare with the upgrade. I have to believe thousands of current users of the old Malwarebytes Anti-Malware, have not upgraded, and frankly are not aware of 3.0, and are not aware of potential problems. If I'm the only person having these problems, fantastic. But, again, with moderate experience with solving problems with my system, I am well-aware of problem areas when I see or experience them. However, many have come to rely on Malwarebtyes' simple interface, no problem real-time protection, and install and forget about it program reputation. I expected the same and didn't get it. My system is currently running Amaretto smooth. I don't have malware/viruses/spyware because I constantly run scans using Malwarebytes, McAfee, Emsisoft, AdwCleaner, HitmanPro, K-TDSSKiller, and Junkware Removal Tool.  

- I will wait to upgrade again. I have faith in Malwarebytes and know these problems with be fixed. 

- For the record, I'm running Windows 7, 64-bit, and all my Microsoft Windows Monthly updates are current, as are my browsers, Adobe Flash, and all my security programs. Java is not on my system. My four security programs that run in real-time are McAfee LiveSafe Anti-Virus Suite (with Firewall), Malwarebytes Anti-Malware, Emsisoft Anti-Malware, and Adguard Premium. 

 

I AM HAVING THE SAME PROBLEM SINCE INSTALLING 3.0...CRASHES, FREEZING YOU NAME IT.  ANY HELP FOR A 70 YEAR OLD.  PLEASE MAKE IT AS SIMPLE AS POSSIBLE.  MANY THANKS

 

 

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BEEFlynn

BEEFlynn

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Posted

Sorry, having problems just commenting and asking for help!  Same issues of slow run on everything, crashing and freezing, etc. after installing Malwarebytes Premium 3.0.  

What can I do...Help!  I hope it is SIMPLE, I'm 69 years old and I'm NOT trying to act as if I know what I'm doing!   

Your concern and assistance is most appreciated.

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  • 2 months later...
nikhils

nikhils

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My suggestion is to give the latest product a try. We are now up to 3.1.2.1733 with CU 1.0.141.

This has many fixes and improvements over 3.0.4, 3.0.5 and 3.0.6

You can find the downloader at: https://downloads.malwarebytes.org/file/mb3

Give it a go and if you still see issues we would be more then happy to assist you and trouble shoot the problems.

Thank you.

 

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  • 4 months later...
Blademan

Blademan

Posted
Posted (edited)

Malwarebytes 3, yikes, it's back to 2.2.1.1043 for me (for now).

I recommend Malwarebytes 3 uninstall via add/remove programs.

Next, I recommend that you run the Malwarebytes clean-up tool, find online, "mb-clean-3.1.1031.exe".

Reboot, next, download 2.2.1.1043 at https://downloads.malwarebytes.com/file/mbam_2x

And to avoid aggressive upgrade harassment, immediately after Malwarebytes is installed and open, go to Settings>Update settings, uncheck "Check for program updates when checking for database updates".

Now I'll wait to see what Malwarebytes next countermeasure is.

Ain't life grand!

Edited by Dashke
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dcollins

dcollins

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Posted (edited)

This thread is very old and many of the issues here have been resolved. If you're still having issues, please create a new thread with the requested log information and details about your issue.

The list of files needed for exclusions in MB3 can be found here: https://support.malwarebytes.com/docs/DOC-1123

This list above is for MBAM2x

Edited by dcollins
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