Free dowlnloaded killed my PC account

[DougGreene]

I downloaded the free malware.. scanned, and then quarantined about 100 files.  I re-sgtarted as it required.  Bu then when I try to enter the PC on my account, I get he following:

 

"We cant; sign into your account.  The problem can often be fixed by signing out of your account then signing back in" and so on.

 

When I sign out and then back in the same message appears, and I can;t get into any of my files

What can I do?

 

 

[kevinf80]

Hello DougGreene and welcome to Malwarebytes,

Can you tell me what version of windows you have installed, is it 32bit or 64bit. Do you have access to another PC, also do you have the windows installation DVD for the system in question...

Thank you,

Kevin..

[DougGreene]

It is 64 bit. Yes I can go to another PC.  No installation DVF

One site, filled with rather unhappy comments about downloading programs that kill accounts, advised me to reboot several times in succession,  This worked, but the site warned that this was not a permanent fix and the problem would return.

[kevinf80]

Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs...

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!