Malwarebytes' Free verion has stopped working.

[jholland1964]

Malwarebytes 3.0.4 Free version has ceased to work. When I open the program I get the attached alert. I hit close program button and it "Looks" like it has closed but it does not. The Tray Icon is still there, MBAMService continues to run and I then keep receiving MBAM Updates are Not Current alerts. Please note that in the upper left corner it says Malwarebytes Free 3.0.0. I installed 3.0.4 but since I cannot get the program to open I have no way of checking the actual version number. I NEVER had version 3.0.0 that I know of.

I have to manually close out everything for it to stop. There have been NO changes to the computer whatsoever.

You know I have defended this update to numerous people and have read here many people say it has been rolled out too fast. Well I now am siding with those people.

This is ludicrous.

So, what should I do???

 

EDIT: I just found a copy of a print screen I did for a friend 3 days ago. Note the version number.

Edited December 23, 2016 by jholland1964

[Telos]

I'd reboot and then install 3.0.5 on top of your 3.0.4 installation. 3.0.5 isn't perfect but some 3.0.4 issues have been resolved. Maybe yours.

[1PW]

Hello @jholland1964:

In order to capture valuable logged data before it is irretrievably overwritten, please do not install MB3 v3.0.5 over Mb3 v3..0.4 just yet.

Please help the Malwarebytes' staffers by filling in any of the missing information using the general format in How to Report a New Issue and most importantly making sure to include the requested logs.

Additionally, attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.

Soon after the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

Edited December 23, 2016 by 1PW

[jholland1964]

2 minutes ago, Telos said:

I'd reboot and then install 3.0.5 on top of your 3.0.4 installation. 3.0.5 isn't perfect but some 3.0.4 issues have been resolved. Maybe yours.

No way would I ever do that. 3.0.5 has some issues too. People having trouble trying to install over the top of 3.0.4, not updating after install. Just not a good idea to install a version that is not yet fully ready on top of a version that is also not fully ready. My issue is not one of those listed as an issue.

I am following the instructions given in Report an Issue as suggested by IPW. I know how to run Farbar Recovery Scan Tool but I don't know what is meant by Log Set 1.

Additionally, attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.

logs.zip

[1PW]

Hello @jholland1964:

The hotlink may have been mistakenly excluded at the time you first read my post.  The hotlink is now clickable.  In essence,  yes - the two output reports from the very latest FRST will be quite helpful.

Thank you again.

[Telos]

3 minutes ago, jholland1964 said:

No way would I ever do that. 3.0.5 has some issues too.

 

Just speaking from my own experience. I received tray notification that 3.0.5 was available and clicked the notification (with some apprehension) and the upgrade went smoothly. Since there's no clean removal tool for v3, you don't have many options apart from Revo Uninstaller and its thoroughness on v3 is untested.AFAIK. I realize my install is less problematic than others, but it's certainly not issue free. Hang in there.

[jholland1964]

Here are the two Farbar Recovery Scan Tool logs.

FRST.txt

Addition.txt

[jholland1964]

Based on the fact that I have received no response from anyone in charge here at this forum in five days I have unstalled Malwarebytes' and shall forget about using it. There is are major problems with this new version and those in charge don't want to help those of us who have been very loyal users almost since day 1. I always bragged about this forum and how rapidly one could expect assistance. Not any more.

[Porthos]

@jholland1964 You posted your logs that were requested on Thursday. This was a holiday weekend and staff are catching up on things. You have not been forgotten.

 

@dcollins@Ried

 

 

[Ried]

Hello jholland1964. You have not been forgotten nor is your issue being dismissed as unimportant. As Porthos stated, it was a Holiday weekend and our apologies for the delay in responding.

This is what I see in the Addition.txt:

Description: Faulting application name: mbam.exe, version: 3.0.0.849, time stamp: 0x583dcb84
Faulting module name: Qt5Core.dll, version: 5.6.0.0, time stamp: 0x5710f3a4
Exception code: 0xc0000005

Now why it all of a sudden is having this problem, I'm not sure. Did you use Safe Mode at any point?  Do you recall if Avira installed any recent updates? I'm not trying to blame another program, just trying to figure out what may have happened.

You mentioned you already uninstalled Malwarebytes.  Do you mind looking to see if the c:\Program Data\Malwarebytes folder is still there?

 

[jholland1964]

There is no malwarebytes folder in Program Data. I am sorry. Avira very likely did install updates, it is set to update 5 times a day. I have never used Safe Mode on this computer.

[Ried]

Thanks, it's just a thought - perhaps Avira didn't like the qt5core.dll in that location and decided to block it without any messaging.  Again, just trying to figure it out.

Would you mind installing 3.0.5 again, reboot and let me know if that same issue recurs?

[jholland1964]

Sure I'll reinstall.

 

[Ried]

Thanks, I really appreciate it.

Let me know if it still reverts to Free and 3.0.0 when you reboot

[jholland1964]

Reinstalled, rebooted no change to the version, it is 3.0.5. Ran a scan and it ran just fine. This all is so odd. I guess I just wait and see.

 

[Ried]

Thanks for your time and effort.  Wait and see is all we can do. If it happens again, can you run FRST64.exe again and send me a new set of logs from that tool?  I'd also like to see a new mbamservice.log with the Event Data Log enabled.  You'll find that in Settings > Application.  It creates a much more verbose log, so turn that off when done or the file will get huge.

[jholland1964]

To be clear, you want me to turn on mbamservice.log with the Event Data Log enabled or wait or what? Sorry.

[Ried]

I'm sorry, I wasn't clear at all, was I.

Yes, turn it on now so we can capture what happens. I realize if it doesn't happen for days, the log will be huge but I don't want to miss the event. If it's too big, you can upload it to wetransfer.com and send me the link to download it.

[jholland1964]

No problem for me. Remember, this is the free version so it is only running when I scan. It is now turned on.