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Trying to removed a trojan, my internet pings way to high during games, etc.


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Hey there! I found a trojan on my pc two nights ago it was called Win32.downloader.gen and I tried to remove it following a tutorial I found online. Ever since then I haven't been able to play any online games because the ping is way too high. The internet is fine, I can watch YouTube and whatever but online gaming is a no go. Would really appreciate some expertise on this. Thank you.

I'm using Windows. I have Windows 10 N. That's really it. If you need any more info, let me know please. I'm stuck here.

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EDIT: Everytime I try to use malware bytes chameleon thing it says:

 

MBAM-Chameleon ver. 3.1.33.0
Press any key to continue
Driver is already installed.
Enabling driver...
...Done!
Malwarebytes Anti-Malware not found
Trying to run mbam-setup, please wait...
mbam-setup not found
Trying to download it from the web, please wait...
Download failed, retry...
Download failed, retry...

Can't download mbam-setup
Failed to run mbam-setup

InitialDriverState = 1
Leaving protection driver enabled...
Press any key to continue

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  • 2 weeks later...
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