MBAM wont open

[otters17]

Hi,

I updated to 1.39 today and every time i try to start thr program it crashes.

I uninstalled,cleaned the temp folders and reinstalled,during installation same thing happens again.

Did it again and went back to 1.38 and the same thing happened again.

Run AVG and downloaded ADaware and hijack this,but nothing at all.

Im running Vista and the error code is:-

Problem signature:

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version: 1.39.0.0

Application Timestamp: 4a5b6b41

Fault Module Name: kernel32.dll

Fault Module Version: 6.0.6002.18005

Fault Module Timestamp: 49e037dd

Exception Code: e06d7363

Exception Offset: 0003fbae

OS Version: 6.0.6002.2.2.0.256.1

Locale ID: 2057

Additional Information 1: 7fab

Additional Information 2: c43c37e0a826636550f45f2d9512ddff

Additional Information 3: b5bc

Additional Information 4: f8e68af42632b1160450729354c87281

Anybody got any ideas as MBAM will not run at all now.

Thanks

[Origin]

This should be helpful:

I'm infected - What do I do now?

http://www.malwarebytes.org/forums/index.php?showtopic=9573

Fixes for common problems and Error Codes, Frequently Asked Questions

http://www.malwarebytes.org/forums/index.php?showtopic=10138

[otters17]

Hi,

Thanks for that,sorry didnt mention i had already done all those.

Still completely confused on why it has suddenly done this.

[yardbird]

@ otters17

Go and post in this topic: http://www.malwarebytes.org/forums/index.php?showtopic=19299 This way you can get fixed up, if your not already there?. start a new topic & wait for instructions please regards....

[TeMerc]

This is not a malware issue, no need to run to HijackThis forums.

This is a bug on some systems. The developers are working on trying to recreate the issue and debug it.

[otters17]

Great,

Just downloaded and installed 1.39 and it works fine,even without the hotfix.

Thankyou

[crow]

This is not a malware issue, no need to run to HijackThis forums.

This is a bug on some systems. The developers are working on trying to recreate the issue and debug it.

I just uninstalled Malwarebytes, reinstalled the latest version, and it won't run either. It starts then disappears after a few seconds. I have tried several of the "fixes I found about renaming the mbam.exe and running it, no go.. SUperantispyware ran a while ago. it wouldn't run last night. But it found nothing..

[AdvancedSetup]

@Crow

In your case this is probably Malware and you need to follow the directions below. The above was a special case where some users were experiencing a C++ error.

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?
2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
   
3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
   

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
  

[crow]

I guess my problem was with Trend. Another helper pointed me the way, and it's working now. Thanks a bunch for hte help. You guys are great!