Unable to install or update MBAM on Win10Pro

[jafea]

I am unable to install MBAM 3.0.x on my Win10 Pro machine except when I boot into Safe Mode.  This also applies when doing updates to MBAM, it says update available, Download and Install, and then when it comes to install it fails with the same error.

I can install 3.0.5.1299 under Safe Mode but as soon as I boot normally, the version changes to 3.0.0 and then says there are updates available.

Same thing happens if I try to update in Safe Mode, it'll update to 3.0.5.1299 but as soon as I boot normally it's back to 3.0.0

2016-12-21 21:27:42.528   Log opened. (Time zone: UTC+11:00)
2016-12-21 21:27:42.528   Setup version: Inno Setup version 5.5.8 (u)
2016-12-21 21:27:42.528   Original Setup EXE: D:\Downloads\mb3-setup-consumer-3.0.5.1299.exe
2016-12-21 21:27:42.528   Setup command line: /SL5="$708B6,53663645,119296,D:\Downloads\mb3-setup-consumer-3.0.5.1299.exe" 
2016-12-21 21:27:42.528   Windows version: 10.0.10586  (NT platform: Yes)
2016-12-21 21:27:42.528   64-bit Windows: Yes
2016-12-21 21:27:42.528   Processor architecture: x64
2016-12-21 21:27:42.528   User privileges: Administrative
2016-12-21 21:27:42.533   64-bit install mode: Yes
2016-12-21 21:27:57.584   Created temporary directory: K:\Temp\is-2A0IQ.tmp
2016-12-21 21:27:57.653   Extracting temporary file: K:\Temp\is-2A0IQ.tmp\suhlpr.dll
2016-12-21 21:27:58.114   InitializeSetup raised an exception (fatal).
2016-12-21 21:27:58.115   Exception message:
2016-12-21 21:27:58.115   Message box (OK):
                          Runtime Error (at 14:76):
                          
                          Could not call proc.
2016-12-21 21:28:12.179   User chose OK.
2016-12-21 21:28:12.179   Deinitializing Setup.
2016-12-21 21:28:12.181   Log closed.

Thanks for any ideas?

[Doctor9fan]

I uninstalled 3.05 using Revo uninstaller & reinstalled as I received an error upon starting ver 3.05 after installing over 3.04.

Edited December 21, 2016 by Doctor9fan

[jafea]

It wouldn't cleanly uninstall in a normally booted system or in Safe Mode, in the end I just told RevoUninstallerPro to force remove it while in Safe Mode and now I'm cleaning the remains of it out of the system.

[Ried]

@jafea  I'd like to see what else is running on this machine and possibly causing the interference.

Can you please attach a copy of the MBAMService.log located in the following folder?
c:\ProgramData\Malwarebytes\MBAMService\logs

In order to locate the file, you'll need to be able to see hidden folders.

Also, this next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.

  Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

Note: You need to run the version compatible with your system

  **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open -- DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

•Double-click to run it. When the tool opens click Yes to the disclaimer.

Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

•Click the Scan button.

•When the scan has finished, it will make produce 2 logs in the same directory the tool was run from. Please attach the following logs to your next reply:

FRST.txt

Addition.txt.

[jafea]

8 hours ago, Ried said:

@jafea Can you please attach a copy of the MBAMService.log located in the following folder?
c:\ProgramData\Malwarebytes\MBAMService\logs

I can't, I had to force remove MBAM because not only wouldn't it install/update, it was causing the machine to slow down/stop responding, and it wouldn't uninstall cleanly.

I'm now left with one file that doesn't want to be deleted (MBAMWsc.exe) no matter what I try, eg. Safe Mode, Takeown, SetACL.

Last thing to try is delete it via a Linux OS.

Until I get rid of it, MBAM won't be getting reinstalled.

[jafea]

OK, after cleaning MBAM out of the system completely, tried to install it again, same result: Runtime Error (at 14:76)  Could not call proc

Attached is the setup log and the results from FRST x64, there is no service log as MBAM won't even install unless it's in Safe Mode which shouldn't be necessary to do.

BTW, is there a download area for the last version of MBAM v2 so I can reinstall that?

FRST.7z

Edited December 24, 2016 by jafea

[Pierre75]

Here you are: https://downloads.malwarebytes.com/file/mbam_2x

 

Edited December 24, 2016 by AlexSmith
Removed attachment and replaced it with official link

[1PW]

The official Malwarebytes Anti-Malware v2.2.1.1043 installer, mbam-setup-2.2.1.1043.exe and of course the one with the very highest integrity is always available through this website.

How do I install Malwarebytes Anti-Malware?