Eliaxs1900 Posted December 14, 2016 ID:1080218 Share Posted December 14, 2016 When start to remove. apears x selected file of 0 files Link to post Share on other sites More sharing options...
Staff Ried Posted December 14, 2016 Staff ID:1080330 Share Posted December 14, 2016 Hello Eliaxs1900 and welcome to Malwarebytes. Can you please attach a copy of the MBAMService.log located in the following folder? c:\ProgramData\Malwarebytes\MBAMService\logs In order to locate the file, you'll need to be able to see hidden folders. Also, this next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security. Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop. Note: You need to run the version compatible with your system **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open -- DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save. •Double-click to run it. When the tool opens click Yes to the disclaimer. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. •Click the Scan button. •When the scan has finished, it will make produce 2 logs in the same directory the tool was run from. Please attach the following logs to your next reply: FRST.txt Addition.txt. Link to post Share on other sites More sharing options...
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