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not sure,but think im infected.just removed "programdata\ntuser.pol" using combofix. read it as malicious? also been having really weird problems with net drop and dont think its QAM from my DSL .dont think noise is the issue. dont think im being throttled either. not sure if being bitcoin mined or what. ive had recent problems and had to remove things.  also have some very confusing things going on in autoruns.lots of microsoft services have been disabled. and that blows my mind as im SUPER paranoid about my pc and what gets on it,and i know i personally have not disabled nor changed these .event viewer also showing odd errors. so many thigns contributing to my confusion, any help would be appreciated.net drops randomly at night .could this be router setting?malware?infection? so many thingssssssssss

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Hello leaftwisted and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin.
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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download and install Malwarebytes from Here: https://www.malwarebytes.com/mwb-download/thankyou/

When complete Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan Scan within Archives are both on.... Leave all other settings to default..

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...

Post those logs to your reply...

Thank you,

Kevin...

 

Fixlist.txt

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One more scan....

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....

Let me know if any remaining issues or concerns....

Thank you,

Kevin.....

 

 

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NO dc as of tonight friend. but im noticing a very large amount of lag on my internet and my actual pc at this point? any suggestions. could this be hardware or maybe a file deep that these AVS cannot find ? ive been told by many techs even the best AV can miss things. ? and if its a new age virus then id love to contribute all known info or w.e we find. (if there eve is anything software or malicious). 

tldr .pcs still sluggish and so is net.,not sure if SftWre or HrdWre

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One more scanner....

Please download Zemana AntiMalware and save it to your Desktop.
 
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
    Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually.
     
  • Open Zemana AntiMalware again.
  • Click on user posted image icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • Attach saved report in your next message.

Thank you,

Kevin...

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That removed entry is not malicious, it can be restored...

To restore an item removed in error:

To dequarantine any enties removed by mistake, Open Zemana and select the "Quarantine" icon.

user posted image

From the new window select the entry to be restored, then select "restore" Repeat as required....

user posted image

Close out Zemana and re-boot...
 
It would seem not to be a malware/infection issue that is causing lagging, lets try your system in "Clean Boot" mode, see if that makes any difference...
Any 3rd party entries that affect internet or security leave enabled....
 
Thank you,
 
Kevin

 

Edited by kevinf80
typing error
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Yes you should see a difference if clean boot helps. As you will already know Clean Boot is a mode where all none MS services are disabled, if we see no improvement then we know the issue is not 3rd party related.... Reset back to Normal mode, instructions are same link as clean boot...

Latest scanners show no malware/infection, clean boot shows no mprovement... Run following and post logs..

Click on Start > All Programs > Accessories:

Right-click on the Command Prompt entry

Select "Run as Administrator" accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

hit the Enter key.

You will get a message that the drive cannot be locked, but that the command can be scheduled to run at the next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK may take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run use the following instructions to find the log:

Check Disk report:
 
  • Press the WindowsKey + R on your keyboard at the same time. Type eventvwr into the run box and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • You mayl be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.


Next,

Now run SFC.

SFC -System File Checker - Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select "Run as Administrator" accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload the zip file to your reply.

 

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Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          19/12/2016 11:26:41 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      BeanDip-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  712960 file records processed.                                        
File verification completed.
  2122 large file records processed.                                  
  0 bad file records processed.                                    
  0 EA records processed.                                          
  47 reparse records processed.                                      
CHKDSK is verifying indexes (stage 2 of 5)...
  938048 index entries processed.                                        
Index verification completed.
  0 unindexed files scanned.                                        
  0 unindexed files recovered.                                      
CHKDSK is verifying security descriptors (stage 3 of 5)...
  712960 file SDs/SIDs processed.                                        
Cleaning up 384 unused index entries from index $SII of file 0x9.
Cleaning up 384 unused index entries from index $SDH of file 0x9.
Cleaning up 384 unused security descriptors.
Security descriptor verification completed.
  112545 data files processed.                                          
CHKDSK is verifying Usn Journal...
  33924816 USN bytes processed.                                            
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  712944 files processed.                                                
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  99546072 free clusters processed.                                        
Free space verification is complete.
Windows has checked the file system and found no problems.

 976657407 KB total disk space.
 577357652 KB in 493686 files.
    271984 KB in 112546 indexes.
         0 KB in bad sectors.
    843483 KB in use by the system.
     65536 KB occupied by the log file.
 398184288 KB available on disk.

      4096 bytes in each allocation unit.
 244164351 total allocation units on disk.
  99546072 allocation units available on disk.

Internal Info:
00 e1 0a 00 23 40 09 00 84 78 10 00 00 00 00 00  ....#@...x......
dd 2f 00 00 2f 00 00 00 00 00 00 00 00 00 00 00  ./../...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-12-14T08:42:27.000000000Z" />
    <EventRecordID>1965404</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>BeanDip-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  712960 file records processed.                                        
File verification completed.
  2122 large file records processed.                                  
  0 bad file records processed.                                    
  0 EA records processed.                                          
  47 reparse records processed.                                      
CHKDSK is verifying indexes (stage 2 of 5)...
  938048 index entries processed.                                        
Index verification completed.
  0 unindexed files scanned.                                        
  0 unindexed files recovered.                                      
CHKDSK is verifying security descriptors (stage 3 of 5)...
  712960 file SDs/SIDs processed.                                        
Cleaning up 384 unused index entries from index $SII of file 0x9.
Cleaning up 384 unused index entries from index $SDH of file 0x9.
Cleaning up 384 unused security descriptors.
Security descriptor verification completed.
  112545 data files processed.                                          
CHKDSK is verifying Usn Journal...
  33924816 USN bytes processed.                                            
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  712944 files processed.                                                
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  99546072 free clusters processed.                                        
Free space verification is complete.
Windows has checked the file system and found no problems.

 976657407 KB total disk space.
 577357652 KB in 493686 files.
    271984 KB in 112546 indexes.
         0 KB in bad sectors.
    843483 KB in use by the system.
     65536 KB occupied by the log file.
 398184288 KB available on disk.

      4096 bytes in each allocation unit.
 244164351 total allocation units on disk.
  99546072 allocation units available on disk.

Internal Info:
00 e1 0a 00 23 40 09 00 84 78 10 00 00 00 00 00  ....#@...x......
dd 2f 00 00 2f 00 00 00 00 00 00 00 00 00 00 00  ./../...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

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What are dc`s...?

In order to be sure your system is clean run the following:

user posted imageScan with ESET Online Scanner

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.

Click there Run ESET Online Scanner.

If using Internet Explorer:
 
  • Accept the Terms of Use and click Start.
  • Allow the running of add-on.

If using Mozilla Firefox or Google Chrome:
  • Download esetsmartinstaller_enu.exe that you'll be given link to.
  • Double click esetsmartinstaller_enu.exe.
  • Allow the Terms of Use and click Start.


To perform the scan:
 
  • Select "Enable detection of potentially unwanted applications"
  • Make sure that Remove found threats is unchecked.
  • Scan archives is checked.
  • In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
  • Under “Enable Stealth Technology select “Change” select any extra drives in that window.
  • Click Start
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When the scan is done, click Finish.
  • A logfile will be created at C:\Program Files (x86)\ESET\ESET Online Scanner. Open it using Notepad.


Please include this logfile in your next reply.

Don't forget to re-enable security software!

 

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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