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Computer running but screen black


Ehussein
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Hello Ehussein and welcome to Malwarebytes,

Please download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit...

Next,

Boot your PC and let it go as far as it can, Now hold down the Shift key and re- boot your PC. Windows should open to the "Choose an Option" window....

From that window select "Troubleshoot" from the next window select "Advance Options" from there select "Startup Repair"

If that fails go through that process again, this time select "System Restore" from there follow the prompts to run System Restore to any date prior to this issue happening..

If those all fail go through same process again, from Troubleshoot select "Command Prompt" ensure to plug the flash drive into an open USB port...

Continue with the following:
 
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64 or e:\frst depending on your version. Press Enter Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.


Thanks,

Kevin...
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Boot your PC and let it go as far as it can, Now hold down the Shift key (keep it down) and re- boot your PC. Windows should open to the "Choose an Option" window....

From that window select "Troubleshoot" from the next window select "Advance Options" from  there select "Safe mode with Networking"....

Does your system run in that mode....?

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Is that with Administrator status...? also can you open your usual browser to download FRST, here are the instructions if you can...

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.
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Thanks for those logs, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the Scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

Post hose logs...

Kevin.

 

 

 

 

 

Fixlist.txt

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Good morning!   I did actually get Malwarebytes to run a scan overnight last night. However after I restarted my system the screen looks like a brand-new computer. All my recent documents and photographs and customization  are gone. It's like it's back to factory settings. 

 

 I opened up Malwarebytes and I don't know if I have a different version then you (mine is Malwarebytes free trial) but I can't find an application or history tab to get the log from. 

 Also with regard to the fixtext log, do you mean it's unreadable because it all looks like it's Chinese? Because when I open it it looks like it's in Chinese.  

 I'm sorry this is turning into such a pain in the neck. I very very much appreciate all your help. 

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

 

Fixlist.txt

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