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If you purchased online from our website, you should have been given the license right after payment was processed. I would believe that, with any method of payment other than credit card, the license is e-mailed to you once payment has been processed.

Please contact CleverBridge if you believe you should have already received your license information, and they should be able to help you.

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I registered the software and have not received the license key (checked spam/junk folders). How long should it take before I receive the license info?

Thanks

I have received the order number and serial number but have not received the registration code to use the program.

Thanks

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You will not be prompted to register, you must do so manually:

There should be an Malwarebytes' Anti-Malware icon on the desktop, double-click that to open program. If there is no icon, you can go to:

C:\Windows\Program Files\Malwarebytes Anti-Malware<<<<this folder... and double click the mbam icon in that folder

Once open, there will be a series of tabs, labeled in order:

Scanner | Protection | Update | Quarantine | Logs | Ignore list | Settings | More Tools | About

Click the 'Protection' tab.

In that section will be a button labeled 'Register', click that button and you will get a new dialog box labeled 'Register Product'. Insert the ID in the first section and the key into the next.

Please make sure you are COPYING and PASTING the license key directly from the confirmation email into the proper fields. Please also make sure you are only including the letters and numbers and not the words ID or Key. Finally, make sure you are not including additional spaces before or after the ID and Key.

If done correctly you should get it registered.

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You will not be prompted to register, you must do so manually:

There should be an Malwarebytes' Anti-Malware icon on the desktop, double-click that to open program. If there is no icon, you can go to:

C:\Windows\Program Files\Malwarebytes Anti-Malware<<<<this folder... and double click the mbam icon in that folder

Once open, there will be a series of tabs, labeled in order:

Scanner | Protection | Update | Quarantine | Logs | Ignore list | Settings | More Tools | About

Click the 'Protection' tab.

In that section will be a button labeled 'Register', click that button and you will get a new dialog box labeled 'Register Product'. Insert the ID in the first section and the key into the next.

Please make sure you are COPYING and PASTING the license key directly from the confirmation email into the proper fields. Please also make sure you are only including the letters and numbers and not the words ID or Key. Finally, make sure you are not including additional spaces before or after the ID and Key.

If done correctly you should get it registered.

I have done that and they keep telling me that I am registered !

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  • Staff
I have done that and they keep telling me that I am registered !
You wouldn't get any message saying you're registered once those steps have been completed. You would not be able to click the 'Register' button at all.

Can you check your 'About' tab and tell us if you see your key & ID listed there?

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You wouldn't get any message saying you're registered once those steps have been completed. You would not be able to click the 'Register' button at all.

Can you check your 'About' tab and tell us if you see your key & ID listed there?

I looked under Programfiles and there is no "About Tab "

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I looked under Programfiles and there is no "About Tab "

I have an order number and the serial number. When I run the program it says that I have 1347 detitions then I click on fix and it goes to the register window. After I do that it says that you are registered.

Thanks

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I have an order number and the serial number. When I run the program it says that I have 1347 detitions then I click on fix and it goes to the register window. After I do that it says that you are registered.

Thanks

This program is called MalwareRemovalBot. Is this the same program that ypu are talking about ??

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This program is called MalwareRemovalBot. Is this the same program that ypu are talking about ??
That's what I was expecting, no, You've got the wrong software installed.

Uninstall that junkware and use the link below to install Malwarebytes' Anti-Malware, the file name is mbam-setup(downloads do not differ, registration with your ID & key activate the Pro features - this link generates some of our 'official' download sites, not just malwarebytes.org):

http://www.malwarebytes.org/mbam-download.php

Pay close attention to the actual download link. Many download sites have big giant sponsored ads from other vendors of other types of software which may confuse you. That's how they make money, by placing these ads prominently so you see them first.

Ignore all 'Recommended downloads', these will be the ads.

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