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Malwarebytes update problem

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Just for giggles I decided to do a full shutdown of Malwarebytes by right-clicking the icon in the system tray on the right side of the taskbar and choosing Quit Malwarebytes. (If you don't see the icon in the system tray you may need to click the Show Hidden Icons arrow that points up to see it.) I then restarted Malwarebytes by clicking the icon in the Start Menu. Once it opened, I was able to check for updates as usual. Hopefully this was just a one time glitch so I don't have to shutdown and restart Malwarebytes each day.

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27 minutes ago, bdubrow said:

Thanks for confirming DanPS, dbdarrough and Ravib!

@kado897 and @Tychicus Can you please reboot today and see if that fixes the "checking" issue?  We made some changes last night that should hopefully clear this up.


Dude you guys have fixed it! I just updated the Malwarebytes definitions and I spam clicked the update button. It's all fixed now.

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Since I installed Malwarebytes, I have not been able to check for update. The update package version is still at 1.0.547.
I have followed all the instructions here (Quit and restart Malwarebytes; restart the computer; reinstall Malwarebytes) and I still unable to update the package version.
When I click on Check for Updates button, the status goes from Check for updates to Checking and then to Check for updates without actually updating.

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  • Staff

Hello chytons,

Can you please attach a copy of the MBAMService.log located in the following folder?

In order to locate the file, you'll need to be able to see hidden folders.

I'd also like to get a look at what else is running on this machine and check for possible conflict.

This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.

Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

Note: You need to run the version compatible with your system.

**After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

•Double-click to run it. When the tool opens click Yes to the disclaimer.

Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

•Click the Scan button.

•When the scan has finished, it will save 2 logs  in the same directory the tool was run from.  Please attach the following logs:



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