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Malwarebytes 3 Not Updating

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I will need to get a couple of reports to start with

First open Malwarebytes> click Settings>Application and enable the Event Data log.
Wait a few minutes and then I would like you to zip up the report and send it to me please

c:\program data\Malwarebytes\Mbamservice\logs\MBAMSERVICE.log

After you've done that, turn off the Event Data log option.


This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.
Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

Note: You need to run the version compatible with your system.

**After you click the Download Now 64-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

•Double-click to run it.

Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

•Click the Scan button.

•When the scan has finished, it 2 logs will be saved in the same directory the tool is run. Please attach the following logs in your reply.



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Hey, Malwarebytes didn't create a log file. I checked after 10 minutes, and even restarted my computer with the log setting checked in the Malwarebytes Program.

I also recorded a video that is over a minute long. It will be in the Google Drive link along with the farbar logs (Addition.txt & FRST.txt). I am kind of frustrated since it supposed to replace your antivirus and it's can't even update fast.

LInk to log files and video showing program not updating :( --> https://drive.google.com/open?id=0B_-lAAL1mo__NDl1R0hLTmc5dDQ

I hope to see a fix tomorrow...

I hope you resolve these issues soon.

Thanks Sebastian.

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