Abrexus92 Posted December 9, 2016 ID:1078429 Share Posted December 9, 2016 Hi.I upgraded malwarebytes from v 2 to the new v3.04 but all i get is bsod and when I check it says the fault is tcpip.sys and ntoskrnl.exe so I'm wondering whats wrong wirth it? v2 works with any problems so this is frustrating if we all are gonna automaticly upgraded evntualy.I'm a premium user and I use windows defender and windows 10 64bit anniversary. I also tried to do the clean removal of malwarebytes and install malwarebytes 3.0.4 but with same results.The bsod starts when i start up skype and firefox. Link to post Share on other sites More sharing options...
Aura Posted December 9, 2016 ID:1078449 Share Posted December 9, 2016 Hi Abrexus92 Are you able to .zip the content of the C:\Windows\minidump folder and attach it here? The logs inside contains information about your BSODs, so it'll help the dev know what's happening. Also, .zip the content of C:\ProgramData\Malwarebytes\MBAMService\Logs and attach it here as well. Link to post Share on other sites More sharing options...
Abrexus92 Posted December 9, 2016 Author ID:1078462 Share Posted December 9, 2016 Hi Here's my windows mini dump but I reverted back to malwarebytes 2 since I couldnt even open my browser without the pc getting the bsod.I'm sending the logs from version 2 if its ok? Minidump.rar mbam log.rar Link to post Share on other sites More sharing options...
nclplayer Posted December 10, 2016 ID:1078833 Share Posted December 10, 2016 Hello, I have been having exactly the same issue. I was having it with both V2 (+Anti-Exploit) and V3. I have attached my minidumps that both blame 'tcpip.sys' however the memory dump blames 'mwac.sys' for the same crashes. I also seem to feel it has something to do with skype and web browsers (because when it happens it happened within the first 30 seconds of me starting my PC or when starting Firefox/Edge). It seems quite inconsitant as to if it happens, however it has happend at least 10 times in the last month and is more prone if I quickly start to do things on the PC after startup. I have included 2 minidumps and the 'WhoCrashed' description of the memory dump (its 1Gb). If you want this let me know. On Sat 10/12/2016 08:27:10 your computer crashed crash dump file: C:\WINDOWS\memory.dmp This was probably caused by the following module: mwac.sys (mwac+0x6BF3) Bugcheck code: 0x19 (0x20, 0xFFFF9483DDBA7830, 0xFFFF9483DDBA7850, 0x4020015) Error: BAD_POOL_HEADER file path: C:\WINDOWS\system32\drivers\mwac.sys product: Malwarebytes Web Protection company: Malwarebytes description: Malwarebytes Web Protection Sadly I have clean installed MalwareBytes (using mbam-clean) to try and solve the issue prior to finding this thread. If I see more crashes after the clean install I will add them here. Kind regrads Chris 121016-29578-01.dmp 121016-28734-01.dmp Link to post Share on other sites More sharing options...
nclplayer Posted December 10, 2016 ID:1078836 Share Posted December 10, 2016 p.s. I'm running Windows 10 Pro, v.10.0.14393 Link to post Share on other sites More sharing options...
nclplayer Posted December 10, 2016 ID:1078842 Share Posted December 10, 2016 Hello again, Please have another minidump and logfile as the crashing cointinues. Disabling Skype at startup seems to alleviate the problem. My Skype version 7.30.80.105 Chris MBAMSERVICE.LOG 121016-23453-01.dmp Link to post Share on other sites More sharing options...
Abrexus92 Posted December 10, 2016 Author ID:1078856 Share Posted December 10, 2016 It happends with windows 10's buildt in skype preview aswell,as soon as I open the firefox browser=bsod.I realy hope you guys can find out whats wrong. Link to post Share on other sites More sharing options...
neomax Posted December 10, 2016 ID:1078875 Share Posted December 10, 2016 Same issue here, disabling web protection module solve it On Fri 09-Dec-16 18:59:51 your computer crashed crash dump file: C:\WINDOWS\Minidump\120916-33234-01.dmp This was probably caused by the following module: tcpip.sys (tcpip+0x148023) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80525478023, 0xFFFFAE803045A9C0, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\WINDOWS\system32\drivers\tcpip.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: TCP/IP Driver Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 120916-33234-01.zip Link to post Share on other sites More sharing options...
bdubrow Posted December 10, 2016 ID:1078880 Share Posted December 10, 2016 Thank you @Abrexus92 @nclplayer @neomax ! We appreciate your providing the logs and dumps. We'll review these and see if we can get to the bottom of it. Link to post Share on other sites More sharing options...
Mostafa_2016 Posted December 10, 2016 ID:1078909 Share Posted December 10, 2016 I have exactly the same problem with the same System Drive "tcpip.sys" but only happen when i open Utorrent app on Latest Windows 10 build 14986 and also on Win 10 anniversary edition build 14393 both have malwarebytes 3 premium installed Link to post Share on other sites More sharing options...
nclplayer Posted December 11, 2016 ID:1079196 Share Posted December 11, 2016 Neomax is correct. Disabling web protection does stop the BSODs. Link to post Share on other sites More sharing options...
Aura Posted December 11, 2016 ID:1079225 Share Posted December 11, 2016 What Antivirus, Antimalware, Firewall and other security products do you guys have installed (if any)? Link to post Share on other sites More sharing options...
Abrexus92 Posted December 11, 2016 Author ID:1079228 Share Posted December 11, 2016 As I said windows Defender and windows firewall,also windows antimalware. Link to post Share on other sites More sharing options...
nclplayer Posted December 11, 2016 ID:1079230 Share Posted December 11, 2016 Just windows defender Link to post Share on other sites More sharing options...
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