MB3 GUI does not launch

[IdefixPC]

Hello,

After uninstalling MBAM 2 , I installed MB3. All seems OK, activating, updating and first analyse perform well.

But after closing the GUI, I cannot open it

I try to uninstall and reinstall MB3 twice but whitout success.

Can you help me ? Thanks.

[IdefixPC]

Hello,

Also, when I try to open with the tray icon, I can only see "Mask Malwarebytes" and not "Open Malwarebytes" 

And I'm not sure that MB3 is really running and protecting me because task panel nothing moves:

Thanks for your help

[Ried]

Hello IdefixPC,

Please attach the MBAMSERVICE.log. It's located in the following folder:

C:\ProgramData\Malwarebytes\MBAMService\logs

You'll need to be able to view hidden folder to locate it. If you aren't sure how to do that, what version of Windows is this machine?

[IdefixPC]

Hello @Ried

Thanks.

Another issue, with MB3 installed my PC did not shut down and I have to "push the button", so yesterday I have uninstalled MB3.

This morning I reinstall it and the same problems are continuing.

I will send you the log but I cannot find it ?

Also I'm running Avast Internet Security together MBAM but I tried to disable all Avast agents and there is no change.

Thanks.

 

[IdefixPC]

Hello,

MB3 launch well twice but then it was again blocked. Finally I found MBAMSERVICE.LOG:

MBAMSERVICE.LOG

[IdefixPC]

I don't know if that helps,  MBAMSERVICE.LOG after forced reboot of my PC:

MBAMSERVICE.LOG

[IdefixPC]

On 08/12/2016 at 7:06 PM, Ried said:

Hello IdefixPC,

Please attach the MBAMSERVICE.log. It's located in the following folder:

C:\ProgramData\Malwarebytes\MBAMService\logs

You'll need to be able to view hidden folder to locate it. If you aren't sure how to do that, what version of Windows is this machine?

Hello @Ried, Can I expect an help ? Otherwise I will have to uninstall MB3 and come back to MBAM2

 

[IdefixPC]

[IdefixPC]

Hello,

MB3 tray icon disappeared from:

MB3 service is stopped and I cannot start it:

The most recent log:

MBAMSERVICE.LOG

Thanks

[IdefixPC]

Hello,

I am extremely disappointed with this final release. It does not work on my PC and I cannot get any help

I think this version is not much than a beta and is only a lure for consumers and that allows Malwarebytes team to experiment their product with a lot of users and collect the issues
Thanks Malwarebytes
After this trickery I decided to go elsewhere.

[Aura]

I have the same missing tray icon issue. Reinstalling Malwarebytes brought it back for a day, but then it went missing again. For now, I just wait until a fix is released. Also, refresh your services list. Even though it says that the service is stopped, your error message says that another instance is running, so refreshing the list might change the status. If not, check if the Malwarebytes Service process is running. If it is, kill it, and try to start the service again.

[IdefixPC]

28 minutes ago, Aura said:

I have the same missing tray icon issue. Reinstalling Malwarebytes brought it back for a day, but then it went missing again. For now, I just wait until a fix is released. Also, refresh your services list. Even though it says that the service is stopped, your error message says that another instance is running, so refreshing the list might change the status. If not, check if the Malwarebytes Service process is running. If it is, kill it, and try to start the service again.

Hello Aura,

I'm very disapppointed but I like Malwarebytes very much

So I will reinstall MBAM2 with MBAE and wait for a better release of MB3

[Aura]

I expect the next build to fix a lot of issues as well. It should be out soon hopefully  

[IdefixPC]

13 hours ago, Aura said:

I expect the next build to fix a lot of issues as well. It should be out soon hopefully  

Thanks @Aura

I'm also waiting for the next release with impatience.

 

[Ried]

IdefixPC, I'd like to gather more information regarding what is running on this machine that may be causing the service to take too long to close down, then re-open.

This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.

Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

Note: You need to run the version compatible with your system.

**After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

•Double-click to run it. When the tool opens click Yes to the disclaimer.

Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

•Click the Scan button.

•When the scan has finished, it will save 2 logs  in the same directory the tool was run from.  Please attach the following logs:

Addition.txt

FRST.txt 

 

[IdefixPC]

Hello @Ried

Thanks for your help, I have a remote access to this PC and I'm trying to do the FRST scan.

I'm not sure but when I change the default start settings (delay protection) I can restart my PC more easely...

 

[IdefixPC]

Hello @Ried

My FRST logs:

Addition.txt

FRST.txt

Thanks

[Ried]

Thank you - after seeing Avast Internet Security installed, that would have been my suggestion - delay Malwarebytes start for a short bit so the 2 of them stop fighting to be the first to load up.

Something else you may want to try, but I'm not sure if it will make any difference, add these files to Avast exclusions list

 C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
 C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
 C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
 C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
 C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
 C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

[IdefixPC]

9 minutes ago, Ried said:

Thank you - after seeing Avast Internet Security installed, that would have been my suggestion - delay Malwarebytes start for a short bit so the 2 of them stop fighting to be the first to load up.

Something else you may want to try, but I'm not sure if it will make any difference, add these files to Avast exclusions list

 C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
 C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
 C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
 C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
 C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
 C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Thanks @Ried

I have read on the forum that this exclusions are useful but I cannot find it, so I had yet excluded the following folders:

So I will go to delay MB3 start. How much long do you think ?

 

[IdefixPC]

Hello,

And what advice about the impossibility to start MB GUI ?

[Ried]

I would test it out in increments. You already set it to 15 seconds, so delay it a bit more to 30 seconds and see if it makes any difference.

[IdefixPC]

9 minutes ago, Ried said:

I would test it out in increments. You already set it to 15 seconds, so delay it a bit more to 30 seconds and see if it makes any difference.

Thanks, I remember that that yesterday with 15 seconds my PC shut down and start well, I'm on remote access, so I cannot try to stop and start this PC before tomorrow.

MB GUI is another issue for me

[Ried]

Will the GUI open if you double click the Malwarebytes icon in the system tray?  Give it a couple of seconds and it should open.

How have you been opening the UI?

[IdefixPC]

I tried both MB icon in the system tray and MB icon on desktop, I also tried to launch from Windows start panel.

[Ried]

I'm sorry, I'm getting confused here. Your screen shots show it as being open - how did you manage to do that?