Installation Access violation error

[Hatsuken]

I don't know what happened, at first my computer said that the program was shut out by the administrator (this is a personal laptop so im the only one using it) so I thought of reinstalling it. after downloading the installer after the language selection I would get this error "Runtime error (at 14:76): Access violation at address 6D3BF87B in module 'suhlpr.dll' Read of address 00000000."

[Ried]

Hello Hatsuken,

Are you installing 3.0.4 over existing Malwarebytes products?  If so, please do the following:

1. Uninstall 3.0.4 via Control Panel>Programs and features > Uninstall a program

2. Download and run mbam-clean from here http://downloads.malwarebytes.org/file/mbam_clean  (Note - mbam-clean is only applicable to versions 2.x)

3. Reboot, then please try again to install 3.0.4

Let me know how that worked out for you.

[Hatsuken]

It worked perfectly thank you very much!!

[Hatsuken]

during installation I got a totally different error though " D:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll

Unable to register the DLL/OCX: CreateProcess failed; code 31." any suggestions?

[Ried]

I'm sorry, I am a bit confused, Are you still seeing that message? Did the program install? Also, what version of Windows is this machine?

[Hatsuken]

im no longer seeing the message, but while installing another error popped up before it completely finished which is this.

25 minutes ago, Hatsuken said:

during installation I got a totally different error though " D:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll

Unable to register the DLL/OCX: CreateProcess failed; code 31." any suggestions?

 

[pjohannes486]

I am having the same problem, have used MBAM-CLEAN, but still get the suhlpr.dll error when I try to install the upgrade to my Windows 10 desktop machine.

 

[okieseeker]

I am getting the same msg when trying to upgrade from Malwarebytes Premium 2x. 

I followed the advice from Ried:

1. Uninstall 3.0.4 via Control Panel>Programs and features > Uninstall a program
2. Download and run mbam-clean from here http://downloads.malwarebytes.org/file/mbam_clean  (Note - mbam-clean is only applicable to versions 2.x)
3. Reboot, then please try again to install 3.0.4
 

But still getting ...

Runtime error at 14:76
Access violation at address 6721FA3B in module suhlpr.dll
Read of address 00000000
 

 

[okieseeker]

OK I ran the mbam cleaner tool again but did NOT reboot this time. The installer ran without error and I am upgraded. No idea why that worked.

[danmeek]

I did all of the above instructions, and I still get the suhlpr error when attempting to install Malwarebytes 3.

[dcollins]

@danmeek since this post was made, we have released a copy of mb-clean for Malwarebytes 3.x. You can download mb-clean from the link below and run it, which should completely remove Malwarebytes 3 and let you install the latest version.

https://downloads.malwarebytes.com/file/mb_clean

[Phillip44]

Thanks dcollins.  Your cleaner worked for me.  I did reboot after running the mb-cleaner for Malbytesware 3.x.   I did not remember that I had installed or attempted to install Malwarebytes 3 on this PC because there were no typical indications such as an icon on the desktop.  I'm so very glad that I found this forum and tried this solution to the Access violation at 'suhlpr.dll'.

[Foehammer]

This may be too old of a thread, but I found that running the cleaner, then running the install without restarting worked for me.

[Porthos]

6 hours ago, Foehammer said:

This may be too old of a thread

Yes, it is but I am glad things are working for you. If you have issues in the future create your own thread do not add on to others.