Jump to content
Hatsuken

Installation Access violation error

Recommended Posts

I don't know what happened, at first my computer said that the program was shut out by the administrator (this is a personal laptop so im the only one using it) so I thought of reinstalling it. after downloading the installer after the language selection I would get this error "Runtime error (at 14:76): Access violation at address 6D3BF87B in module 'suhlpr.dll' Read of address 00000000."

Share this post


Link to post
Share on other sites

Hello Hatsuken,

Are you installing 3.0.4 over existing Malwarebytes products?  If so, please do the following:

1. Uninstall 3.0.4 via Control Panel>Programs and features > Uninstall a program

2. Download and run mbam-clean from here http://downloads.malwarebytes.org/file/mbam_clean  (Note - mbam-clean is only applicable to versions 2.x)

3. Reboot, then please try again to install 3.0.4

Let me know how that worked out for you.

Share this post


Link to post
Share on other sites

during installation I got a totally different error though " D:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll

Unable to register the DLL/OCX: CreateProcess failed; code 31." any suggestions?

Share this post


Link to post
Share on other sites

I'm sorry, I am a bit confused, Are you still seeing that message? Did the program install? Also, what version of Windows is this machine?

Share this post


Link to post
Share on other sites

im no longer seeing the message, but while installing another error popped up before it completely finished which is this.

25 minutes ago, Hatsuken said:

during installation I got a totally different error though " D:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll

Unable to register the DLL/OCX: CreateProcess failed; code 31." any suggestions?

 

Share this post


Link to post
Share on other sites

I am having the same problem, have used MBAM-CLEAN, but still get the suhlpr.dll error when I try to install the upgrade to my Windows 10 desktop machine.

 

Share this post


Link to post
Share on other sites

I am getting the same msg when trying to upgrade from Malwarebytes Premium 2x. 

I followed the advice from Ried:

1. Uninstall 3.0.4 via Control Panel>Programs and features > Uninstall a program
2. Download and run mbam-clean from here http://downloads.malwarebytes.org/file/mbam_clean  (Note - mbam-clean is only applicable to versions 2.x)
3. Reboot, then please try again to install 3.0.4
 

But still getting ...

Runtime error at 14:76
Access violation at address 6721FA3B in module suhlpr.dll
Read of address 00000000

 

 

Share this post


Link to post
Share on other sites

OK I ran the mbam cleaner tool again but did NOT reboot this time. The installer ran without error and I am upgraded. No idea why that worked.

Share this post


Link to post
Share on other sites

I did all of the above instructions, and I still get the suhlpr error when attempting to install Malwarebytes 3.

Share this post


Link to post
Share on other sites

Thanks dcollins.  Your cleaner worked for me.  I did reboot after running the mb-cleaner for Malbytesware 3.x.   I did not remember that I had installed or attempted to install Malwarebytes 3 on this PC because there were no typical indications such as an icon on the desktop.  I'm so very glad that I found this forum and tried this solution to the Access violation at 'suhlpr.dll'.

Share this post


Link to post
Share on other sites
6 hours ago, Foehammer said:

This may be too old of a thread

Yes, it is but I am glad things are working for you. If you have issues in the future create your own thread do not add on to others.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.