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Installation Access violation error


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I don't know what happened, at first my computer said that the program was shut out by the administrator (this is a personal laptop so im the only one using it) so I thought of reinstalling it. after downloading the installer after the language selection I would get this error "Runtime error (at 14:76): Access violation at address 6D3BF87B in module 'suhlpr.dll' Read of address 00000000."

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Hello Hatsuken,

Are you installing 3.0.4 over existing Malwarebytes products?  If so, please do the following:

1. Uninstall 3.0.4 via Control Panel>Programs and features > Uninstall a program

2. Download and run mbam-clean from here http://downloads.malwarebytes.org/file/mbam_clean  (Note - mbam-clean is only applicable to versions 2.x)

3. Reboot, then please try again to install 3.0.4

Let me know how that worked out for you.

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im no longer seeing the message, but while installing another error popped up before it completely finished which is this.

25 minutes ago, Hatsuken said:

during installation I got a totally different error though " D:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll

Unable to register the DLL/OCX: CreateProcess failed; code 31." any suggestions?

 

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  • 1 month later...

I am getting the same msg when trying to upgrade from Malwarebytes Premium 2x. 

I followed the advice from Ried:

1. Uninstall 3.0.4 via Control Panel>Programs and features > Uninstall a program
2. Download and run mbam-clean from here http://downloads.malwarebytes.org/file/mbam_clean  (Note - mbam-clean is only applicable to versions 2.x)
3. Reboot, then please try again to install 3.0.4
 

But still getting ...

Runtime error at 14:76
Access violation at address 6721FA3B in module suhlpr.dll
Read of address 00000000

 

 

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  • 1 month later...
  • 2 months later...

Thanks dcollins.  Your cleaner worked for me.  I did reboot after running the mb-cleaner for Malbytesware 3.x.   I did not remember that I had installed or attempted to install Malwarebytes 3 on this PC because there were no typical indications such as an icon on the desktop.  I'm so very glad that I found this forum and tried this solution to the Access violation at 'suhlpr.dll'.

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  • 6 months later...

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