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Cannot Activate Premium - Cannot Detect Internet Connection

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So I just purchased the Premium package for the next year.  I had the free version installed previously and it stopped working.  I uninstalled and ran the cleaner app.  I reinstalled with the latest version and yet still I get the attached error. I have tried wired and wireless.  I obviously have internet connection as I am here submitting this ticket.  I even turned off my firewall. I am running windows 10 Professional 1607.


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Hello and Welcome...

Lets get some info on your system to see if we can tell what's going on...

We would need more info on the system....

Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs
(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Thank You,


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