JMIdaho Posted December 6, 2016 ID:1077365 Share Posted December 6, 2016 Hello, I'm running Windows 7 Professional 64bit and IE 11 and somewhat recently I've been experiencing issues with desktop icons and start menu items locking up and not being available to open. New items added to either will also not show when this is the case. I've also noticed that my hard drive runs way more and longer than it ever has before. I've ran Malwarebytes Anti-Malware(free version) and MSE, neither ever find anything. Malwarebytes Anti-Malware will run completely, while MSE usually fails to complete. After some research online I found the suggestion that going into task manager and stopping Iexplorer.exe is a fix. While this does work it is not a solution as the issue keeps reoccurring. I've noticed that there will always be several, usually at least four, Iexplorer.exe processes running. And that they will continue to run after I've closed all web pages. I've had a few times when I open my browser back up it will prompt that IE was shut down improperly and would I like to recover, as if it crashed, only it hasn't. And a few times when shutting down I get the prompt that something is still running and not allowing shut down even though nothing is open or being accessed. File/folder access seems slow as well. I've also been experiencing issues with the Google toolbar extension (no prompting, no history, etc.). I've found this online as well, which seems to be due to a Windows update, but I am unsure if it could be related. After reading this: I feel that I may have a similar malware issue. As it's an older post I haven't followed any of the many steps. So I thought that I would post for some advice/help. Any information would be greatly appreciated. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted December 6, 2016 ID:1077384 Share Posted December 6, 2016 Hello and Link to post Share on other sites More sharing options...
JMIdaho Posted December 15, 2016 Author ID:1080499 Share Posted December 15, 2016 Hello, and thank you for the welcoming. Apologies for the delayed response, I never received a notification of a reply (immediate notification is, and was, selected). I'm guessing that I was meant to follow the "I'm infected - What do I do now?" post? I installed and ran the scan. Here are the files: FRST.txt Addition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted December 15, 2016 ID:1080566 Share Posted December 15, 2016 Check Disk Press the on your keyboard. Type cmd and right click >> Run as Administrator. Copy/Enter the command below and press Enter: chkdsk C: /r You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter. All you should do now is to restart your PC and let the Check Disk process finish uninterrupted. Check Disk report: Press the + R on your keyboard at the same time. Type eventvwr and click OK. In the left panel, expand Windows Logs and then click on Application. Now, on the right side, click on Filter Current Log. Under Event Sources, check only Wininit and click OK. Now you'll be presented with one or multiple Wininit logs. Click on an entry corresponding to the date and time of the disk check. On the top main menu, click Action > Copy > Copy Details as Text. Paste the contents into your next reply. Link to post Share on other sites More sharing options...
JMIdaho Posted December 16, 2016 Author ID:1080862 Share Posted December 16, 2016 New Text Document (2).txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted December 16, 2016 ID:1080948 Share Posted December 16, 2016 Can you please remove Google Toolbar for Internet Explorer from Control Panel? Link to post Share on other sites More sharing options...
JMIdaho Posted December 16, 2016 Author ID:1081166 Share Posted December 16, 2016 I use this extension very frequently but have no issues removing it if it's causing issues. Do you believe this is the cause of my issues? And what would you like me to do after uninstalling it? Also, since I was having issues with the Toolbar itself, I previously(before my posting) uninstalled and reinstalled it. It had no affect on reviving it's search prompt or search history functions. This was an immediate uninstall/reinstall so there was no real down time or time that I was without it. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted December 17, 2016 ID:1081381 Share Posted December 17, 2016 I've assisted a user recently hwo had some weird Internet Explorer behavior due to this toolbar and he solved it by uninstalling. I would like you to do the same and to report back. Link to post Share on other sites More sharing options...
JMIdaho Posted December 17, 2016 Author ID:1081474 Share Posted December 17, 2016 Okay. I uninstalled it yesterday. I'll give it a while and report back. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 30, 2016 Root Admin ID:1085145 Share Posted December 30, 2016 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 6, 2017 Root Admin ID:1087078 Share Posted January 6, 2017 Topic reopened per request Link to post Share on other sites More sharing options...
JMIdaho Posted January 6, 2017 Author ID:1087087 Share Posted January 6, 2017 So after deleting the Google toolbar and giving it a bit I am no longer experiencing issues with desktop icons and start menu items locking up and not being available to open. Checking the task manager shows that there are no longer additional Iexplorer.exe processes running either. I also haven't had any more issues with failures to shut down or warnings that Internet Explore was closed improperly. Evidently Google Toolbar was the culprit causing these issues. I am still having what I feel like is excessive hard drive run times, though I haven't seemed to have anymore issues with file or folder access being slow. Thank you to TwinHeadedEagle for all of your help and your suggestions. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 6, 2017 ID:1087119 Share Posted January 6, 2017 Scan with Farbar Recovery Scan Tool Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system. Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). Make sure that Addition option is checked. Press Scan button and wait. The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt. Please upload them into your next reply. Link to post Share on other sites More sharing options...
JMIdaho Posted January 6, 2017 Author ID:1087316 Share Posted January 6, 2017 FRST.txt Addition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 7, 2017 ID:1087396 Share Posted January 7, 2017 Please open Task Manager >> Performance >> Resource Monitor. Watch for Disk Activity and see if you hard disk runs at 100%. Link to post Share on other sites More sharing options...
JMIdaho Posted January 10, 2017 Author ID:1087884 Share Posted January 10, 2017 (edited) Here are some screen shots from first turning my pc on today. I let it sit idle and did nothing except open the task manager and open paint a few times to save the pics. I titled them at the time they were taken(from waking)... initial, 1 minute and 11 minutes. I do only put my pc in standby rather than shut it down. It looks pretty busy to me. Edited January 10, 2017 by JMIdaho Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 10, 2017 ID:1087924 Share Posted January 10, 2017 It looks good, I don't see 100% activity or something even close to it. Link to post Share on other sites More sharing options...
JMIdaho Posted January 10, 2017 Author ID:1088068 Share Posted January 10, 2017 Okay, thank you. I was a bit concerned with so many items being listed and with the graph being so active and having so many peaks (actually to the point of changing colors). Link to post Share on other sites More sharing options...
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