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Runtime Error 110:137


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Hi,

 

My computer seems to be infected with Malware. I have paid for a subscription to Malwarebytes and have downloaded the file, but when I try to install it I get the following message:

Runtime Error (at110:137):

Could not call proc.

I did follow the instructions from the below thread, but it is still not working. If it makes any difference, I currently have a trial of the BullGuard anti-virus software installed.

 

Thanks

 

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Hello and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

There are three buttons to choose from with different names on, select the first one and save it to your desktop.
 
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7/8/10, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
  • If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
  • If the tool does not run from any of the links provided, please let me know.


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.


Let me see those logs in your reply...

Thank you,

Kevin...
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Hiya Scott,

Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes Select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
  • Now select > Scan > Threat scan > Scan now
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


To get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin..

 

 

Fixlist.txt

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Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/12/2016
Scan Time: 8:54 PM
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.12.04.03
Rootkit Database: v2016.11.20.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Scott

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 316527
Time Elapsed: 6 min, 58 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 4
PUP.Optional.Goobzo, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{AB81F56A-2149-4D5D-8794-0C3F7754E87E}, Delete-on-Reboot, [252e7a694d4d50e68c34254b42c1cd33],
PUP.Optional.Goobzo, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\SMW_UpdateTask_Time_313738343236353832372d5b554a6c6c5a23572a415534, Delete-on-Reboot, [d77cf5ee8317a393c5bdb2e0f909f30d],
PUP.Optional.BitCoinMiner, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\gplyra, Quarantined, [223138ab25754aec3c8c42e1a858d828],
PUP.Optional.Hicosmea, HKU\S-1-5-21-3896090115-2933314244-3894276963-1000\SOFTWARE\magryful, Quarantined, [69eab92ad7c349ed6bd2eca706fada26],

Registry Values: 1
PUP.Optional.Goobzo, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{AB81F56A-2149-4D5D-8794-0C3F7754E87E}|Path, \SMW_UpdateTask_Time_313738343236353832372d5b554a6c6c5a23572a415534, Delete-on-Reboot, [252e7a694d4d50e68c34254b42c1cd33]

Registry Data: 0
(No malicious items detected)

Folders: 2
PUP.Optional.VBates, C:\Users\Scott\AppData\LocalLow\Company\Product\1.0, Quarantined, [e76ccd16613972c474386bdfc43f5da3],
PUP.Optional.VBates, C:\Users\Scott\AppData\LocalLow\Company\Product, Quarantined, [e76ccd16613972c474386bdfc43f5da3],

Files: 8
PUP.Optional.Elex, C:\Program Files (x86)\Windows Media Player\vkm7nf.dll, Quarantined, [d182fde6b8e252e48b976efe857b5fa1],
PUP.Optional.TweakBit.Generic, C:\Users\Scott\Downloads\pc-repair-kit-setup.exe, Quarantined, [84cf7c67ddbdda5c5646a8f5cc34659b],
PUP.Optional.BundleInstaller, C:\Users\Scott\Downloads\HDVidCodec.exe, Quarantined, [114251921d7d0036680dc4f441c0e917],
PUP.Optional.TweakBit, C:\Users\Scott\Desktop\Resume TweakBit PCRepairKit Installation.lnk, Quarantined, [99ba964dfc9ecd6921724b525ca4768a],
PUP.Optional.VBates, C:\Users\Scott\AppData\LocalLow\Company\Product\1.0\localStorageIE.txt, Quarantined, [e76ccd16613972c474386bdfc43f5da3],
PUP.Optional.VBates, C:\Users\Scott\AppData\LocalLow\Company\Product\1.0\030025A0, Quarantined, [e76ccd16613972c474386bdfc43f5da3],
PUP.Optional.VBates, C:\Users\Scott\AppData\LocalLow\Company\Product\1.0\localStorageIE_backup.txt, Quarantined, [e76ccd16613972c474386bdfc43f5da3],
PUP.Optional.HijackHosts.Gen, C:\Windows\System32\zuo\komj\hiav.dat, Quarantined, [a8ab18cb504a2d0992a0ffdcdc2718e8],

Physical Sectors: 0
(No malicious items detected)


(end)

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Thanks for the log, continue please:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...



Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs..

Thank you,

Kevin..

fixlist.txt

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Hi Kevin,

Apologies for the slow response, I have been away. Please see logs attached and below.

Thanks,

Scott

 

 

 

# AdwCleaner v6.040 - Logfile created 10/12/2016 at 09:25:04
# Updated on 02/12/2016 by Malwarebytes
# Database : 2016-12-09.2 [Server]
# Operating System : Windows 7 Home Basic Service Pack 1 (X64)
# Username : Scott - SCOTT-PC
# Running from : C:\Users\Scott\Desktop\AdwCleaner (1).exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cmptch.com
[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\static.cmptch.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cmptch.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\static.cmptch.com


***** [ Web browsers ] *****

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [10576 Bytes] - [03/12/2016 17:33:55]
C:\AdwCleaner\AdwCleaner[C2].txt - [1690 Bytes] - [03/12/2016 18:02:20]
C:\AdwCleaner\AdwCleaner[C3].txt - [1280 Bytes] - [10/12/2016 09:25:04]
C:\AdwCleaner\AdwCleaner[S0].txt - [10668 Bytes] - [03/12/2016 17:33:04]
C:\AdwCleaner\AdwCleaner[S1].txt - [1759 Bytes] - [03/12/2016 18:02:05]
C:\AdwCleaner\AdwCleaner[S2].txt - [1749 Bytes] - [10/12/2016 09:24:31]

########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt - [1573 Bytes] ##########
 

 


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.42, November 2016 (build 5.42.13202.0)
Started On Sat Dec 10 09:33:03 2016

Engine: 1.1.13202.0
Signatures: 1.231.682.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Dec 10 09:35:30 2016


Return code: 0 (0x0)
 

Fixlog.txt

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Continue as follows:

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:
 

  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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  • 3 weeks later...
  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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