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FYI for developers

Malwaebytes Anti-Malware crashed computer to blank screen. First time ever. Rebooted computer fixed it. Been using it for years and no recent changes to system.

Here is the event info...

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mbamservice.exe
P2: 3.2.21.0
P3: 56bd3616
P4: mbamservice.exe
P5: 3.2.21.0
P6: 56bd3616
P7: 40000015
P8: 000ad2a6
P9:
P10:

Attached files:
C:\Windows\temp\WERF276.tmp.appcompat.txt
C:\Windows\temp\WER2569.tmp.WERInternalMetadata.xml
C:\Windows\temp\WER257A.tmp.hdmp
C:\Windows\temp\WER8FA2.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_mbamservice.exe_e3b068de28965ca7e3bdc3a9f4aff798e458b9_cab_01ca902b

Analysis symbol:
Rechecking for solution: 0
Report Id: 97302766-b7dd-11e6-a850-000ffe59b00e
Report Status: 4

 

Here is the .wer file
...

Version=1
EventType=APPCRASH
EventTime=131250809046099815
ReportType=2
Consent=1
ReportIdentifier=97302767-b7dd-11e6-a850-000ffe59b00e
IntegratorReportIdentifier=97302766-b7dd-11e6-a850-000ffe59b00e
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=mbamservice.exe
Sig[1].Name=Application Version
Sig[1].Value=3.2.21.0
Sig[2].Name=Application Timestamp
Sig[2].Value=56bd3616
Sig[3].Name=Fault Module Name
Sig[3].Value=mbamservice.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=3.2.21.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=56bd3616
Sig[6].Name=Exception Code
Sig[6].Value=40000015
Sig[7].Name=Exception Offset
Sig[7].Value=000ad2a6
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=4105
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0e30
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0e3020dcf58329357236b8872bdf68c2
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=7812
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=7812d9669573b4fab7a15e2cfed51f92
UI[2]=C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
UI[3]=Malwarebytes Anti-Malware has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Malwarebytes Anti-Malware stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\NSI.dll
LoadedModule[7]=C:\Windows\system32\WINNSI.DLL
LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[13]=C:\Windows\syswow64\USER32.dll
LoadedModule[14]=C:\Windows\syswow64\GDI32.dll
LoadedModule[15]=C:\Windows\syswow64\LPK.dll
LoadedModule[16]=C:\Windows\syswow64\USP10.dll
LoadedModule[17]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[18]=C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamsrv.dll
LoadedModule[19]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[20]=C:\Program Files (x86)\Malwarebytes Anti-Malware\Qt5Core.dll
LoadedModule[21]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[22]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[23]=C:\Windows\syswow64\ole32.dll
LoadedModule[24]=C:\Windows\system32\MPR.dll
LoadedModule[25]=C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCP100.dll
LoadedModule[26]=C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll
LoadedModule[27]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[28]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[29]=C:\Windows\system32\NETAPI32.dll
LoadedModule[30]=C:\Windows\system32\netutils.dll
LoadedModule[31]=C:\Windows\system32\srvcli.dll
LoadedModule[32]=C:\Windows\system32\wkscli.dll
LoadedModule[33]=C:\Windows\system32\VERSION.dll
LoadedModule[34]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[35]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[36]=C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamcore.dll
LoadedModule[37]=C:\Windows\system32\sfc.dll
LoadedModule[38]=C:\Windows\system32\sfc_os.DLL
LoadedModule[39]=C:\Windows\syswow64\USERENV.dll
LoadedModule[40]=C:\Windows\syswow64\profapi.dll
LoadedModule[41]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[42]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[43]=C:\Windows\system32\DNSAPI.dll
LoadedModule[44]=C:\Windows\system32\IMM32.DLL
LoadedModule[45]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[46]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[47]=C:\Windows\system32\rsaenh.dll
LoadedModule[48]=C:\Windows\system32\cscapi.dll
LoadedModule[49]=C:\Windows\system32\Bcrypt.dll
LoadedModule[50]=C:\Windows\system32\WINSTA.dll
LoadedModule[51]=C:\Windows\system32\ntmarta.dll
LoadedModule[52]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[53]=C:\Windows\system32\apphelp.dll
LoadedModule[54]=C:\Windows\system32\FltLib.dll
LoadedModule[55]=C:\Windows\system32\mswsock.dll
LoadedModule[56]=C:\Windows\System32\wshtcpip.dll
LoadedModule[57]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[58]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[59]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[60]=C:\Windows\system32\DEVRTL.dll
File[0].CabName=AppCompat.txt
File[0].Path=WERF276.tmp.appcompat.txt
File[0].Flags=65538
File[0].Type=5
File[0].Original.Path=C:\Windows\temp\WERF276.tmp.appcompat.txt
File[1].CabName=WERInternalMetadata.xml
File[1].Path=WER2569.tmp.WERInternalMetadata.xml
File[1].Flags=65538
File[1].Type=5
File[1].Original.Path=C:\Windows\temp\WER2569.tmp.WERInternalMetadata.xml
File[2].CabName=memory.hdmp
File[2].Path=WER257A.tmp.hdmp
File[2].Flags=2097152
File[2].Type=3
File[2].Original.Path=C:\Windows\temp\WER257A.tmp.hdmp
File[3].CabName=minidump.mdmp
File[3].Path=WER8FA2.tmp.mdmp
File[3].Flags=2162690
File[3].Type=2
File[3].Original.Path=C:\Windows\temp\WER8FA2.tmp.mdmp
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Malwarebytes Anti-Malware
AppPath=C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe

 

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I had the same problem but kept getting the old blue screen of death saying Windows has crashed and needs to restart, did that three times yesterday when I decided to reinstall Windows 10 Pro Build 14971 released November 16, 2016.  I am in contact with Davide from Malwarebytes and will work with him to figure out WTF?  Get into event viewer and run as admin.  Look at the problems there.  I cleared mine out so I hope Windows crashes again, then I will post WTF here!

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