syntaxerror

Can't login on MBMC using AD accounts

12 posts in this topic

Hi,

Good day! We've encountered error regarding AD account used for log credentials for MBAM Console.

The IP,subnet and the DNS of the server are all set. 

 

Please see attached files for the error.

malwarebyteserror.png

malwarebyteserror1.png

malwarebyteserror2.png

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Hi,

For this issue, we'll need to take a look at the logs to see what happens when the issue occurs.

To create a ticket, please go here: https://www.malwarebytes.com/support/business/

Please reference this post in your ticket as well.

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Hi Syntax error, use the import user function instead. Add new user is for local console account.

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i successfully import the user but he cant log in with his password

we tried it to different user stil he cant log in

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Hi,

 

Can you please PM me your case number so we can continue working on this issue?

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Hi Mr.Lazz,

Ok. message sent.

please check your inbox for the case number.

 

Thank you very much

 

:)

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Console authenticating to multiple domains and long DNS suffix names are not supported by the product currently. I am following up with your case and thread here in PM.

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This was my experience:

I was having this same problem about a year ago. It turned out that it was trying to authenticate to a Domain Controller that had been shut down, but not yet demoted. There was no way to tell it to use another DC. It wasn't until that DC was brought back on line, demoted, and completely removed from the domain that the AD accounts could log in to the console again.

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hi guys

we found out that this is the client's problem on their AD about the permissions.

they gave permission on the AD account as domain admin and they've successfully logged in.

the problem was fixed.

thank you for your support.

-kurt

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