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Malwarebytes will not update


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Malwarebytes will not update. It will let me do a scan however. I have deleted MB using Revo uninstaller, and even used the MB clean tool and it still will not update. I have ran the MB anti rootkit and it found nothing. I cleaned my Windows 7 PC with CCleaner, using every option and tool available, made sure that my do not track was disabled on my browsers. I've tried everything I could find on the internet and nothing has worked.

The problem i'm having is one of my computers starting getting very slow after one of my kids downloaded a Minecraft mod that was apparently some type of malware. I've deleted the mod the best I can but it's still very slow compared to my other PC's, and of course, MB will not update. Which is why i'm here. If anyone can help i'd sure appreciate it. Thanks!

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Can you run MalwareBytes clean tool two times?

Then without installing MalwareBytes do this:

 

FRST.gif Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked. option is checked.

    2873ryc.png

  • Press Scan button and wait.

  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.


Please attach report into your next reply.

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Ok, I have ran the mbam clean tool 2X and did not reinstall mbam. I then ran the Farbar tool as administrator and copied those files to a flash drive and brought them to another computer so they will upload. I might also mention that my PC itself seems to work good, when I click the start button, it opens right up and everything like that. Aside from MBAM not updating, all the trouble seems to be when i'm sending or receiving data from the internet. I could not upload those files for instance, signing into Google or Yahoo takes forever and often fails. So here are the files you asked for, and thank you for your assistance and patience!

I might also add that other devices on the same network are not experiencing issues at all, just the one PC.

FRST.txt

Addition.txt

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Check Disk

  • Press the WindowsKey.png on your keyboard. Type cmd and right click >> Run as Administrator.
  • Copy/Enter the command below and press Enter:
  • chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.


Check Disk report:

  • Press the WindowsKey.png + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.

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As you requested..

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          11/25/2016 3:37:23 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      John-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  202240 file records processed.                                        
File verification completed.
  1643 large file records processed.                                  
  0 bad file records processed.                                    
  0 EA records processed.                                          
  47 reparse records processed.                                      
CHKDSK is verifying indexes (stage 2 of 5)...
  263720 index entries processed.                                        
Index verification completed.
  0 unindexed files scanned.                                        
  0 unindexed files recovered.                                      
CHKDSK is verifying security descriptors (stage 3 of 5)...
  202240 file SDs/SIDs processed.                                        
Cleaning up 528 unused index entries from index $SII of file 0x9.
Cleaning up 528 unused index entries from index $SDH of file 0x9.
Cleaning up 528 unused security descriptors.
Security descriptor verification completed.
  30741 data files processed.                                          
CHKDSK is verifying Usn Journal...
  36325264 USN bytes processed.                                            
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  202224 files processed.                                                
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  114938738 free clusters processed.                                        
Free space verification is complete.
Windows has checked the file system and found no problems.

 967563263 KB total disk space.
 507377220 KB in 159286 files.
     95928 KB in 30742 indexes.
         0 KB in bad sectors.
    335163 KB in use by the system.
     65536 KB occupied by the log file.
 459754952 KB available on disk.

      4096 bytes in each allocation unit.
 241890815 total allocation units on disk.
 114938738 allocation units available on disk.

Internal Info:
00 16 03 00 58 e6 02 00 40 35 05 00 00 00 00 00  ....X...@5......
b4 20 00 00 2f 00 00 00 00 00 00 00 00 00 00 00  . ../...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-25T21:37:23.000000000Z" />
    <EventRecordID>22418</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>John-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  202240 file records processed.                                        
File verification completed.
  1643 large file records processed.                                  
  0 bad file records processed.                                    
  0 EA records processed.                                          
  47 reparse records processed.                                      
CHKDSK is verifying indexes (stage 2 of 5)...
  263720 index entries processed.                                        
Index verification completed.
  0 unindexed files scanned.                                        
  0 unindexed files recovered.                                      
CHKDSK is verifying security descriptors (stage 3 of 5)...
  202240 file SDs/SIDs processed.                                        
Cleaning up 528 unused index entries from index $SII of file 0x9.
Cleaning up 528 unused index entries from index $SDH of file 0x9.
Cleaning up 528 unused security descriptors.
Security descriptor verification completed.
  30741 data files processed.                                          
CHKDSK is verifying Usn Journal...
  36325264 USN bytes processed.                                            
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  202224 files processed.                                                
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  114938738 free clusters processed.                                        
Free space verification is complete.
Windows has checked the file system and found no problems.

 967563263 KB total disk space.
 507377220 KB in 159286 files.
     95928 KB in 30742 indexes.
         0 KB in bad sectors.
    335163 KB in use by the system.
     65536 KB occupied by the log file.
 459754952 KB available on disk.

      4096 bytes in each allocation unit.
 241890815 total allocation units on disk.
 114938738 allocation units available on disk.

Internal Info:
00 16 03 00 58 e6 02 00 40 35 05 00 00 00 00 00  ....X...@5......
b4 20 00 00 2f 00 00 00 00 00 00 00 00 00 00 00  . ../...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

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Hmm, all seems good. Let's check network services:

 

FarbarServiceScanner.png Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

  • Right-click on FarbarServiceScanner.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Make sure all of the options are checked!
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

Edited by TwinHeadedEagle
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I have done as you asked and here is the report. I would like to add that yesterday I reinstalled mbam and clicked update. I sat here and watched it for 5 minutes or so and it never updated, so I walked away. When I came back a couple of hours later, it had updated! So I don't know. I've done Internet speed tests and they show 30 - 50 mbps. Hopefully this info can help you with your diagnosis.

Farbar Service Scanner Version: 27-01-2016
Ran by John (administrator) on 26-11-2016 at 06:28:51
Running from "C:\Users\John\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

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I just opened MBAM and attempted to update and it did! I don't know if I still have a problem or not. I certainly do not wish to waste your time. But if you would like to continue running checks on my PC, I will gladly cooperate, because I was definitely experiencing some kind of problem. Thank you so much TwinHeadedEagle! 

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Thank you TwinHeadedEagle. I realize now that as I was running every tool and scanner available, I probably fixed the problem while making it impossible for you to find! I do appreciate your help however. I just wish I could know what the problem was. At least I learned something, don't go cleaning my pc all willy nilly. Post in here and let you guys walk me through it first. Thanks and God bless!

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