lhall8 Posted November 24, 2016 ID:1074377 Share Posted November 24, 2016 Laptop works fine until it randomly locks up. All I can do is move the mouse and it won't unfreeze unless I force a restart and even then sometimes it freezes immediately after I log on. I've tried scanning but it freezes before the scan can every finish. Is there anything else I can do aside from just factory reset? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 24, 2016 Root Admin ID:1074383 Share Posted November 24, 2016 Hello @lhall8 and Let me get some logs and we'll see if we can help you get the computer working better again. Please read the following and post back the 3 requested logs as an attachment. Diagnostic Logs Thanks Link to post Share on other sites More sharing options...
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