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Malwarebtyes blocking all HTTPS traffic (including this forum!)


lordgaz
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Hi there -

I hope you can help - For no apparent reason, Malwarebytes Antimalware has started blocking all HTTPS websites today (including this forum, and HSBC bank, Xero, to name a few, but excluding Google it seems) - When I disable malicious website protection, I can access these sites, and I can access them with them added to Web Exclusions - but I'd rather not have to add every single HTTPS site to the exlusions list - (I am not getting any pop ups from Malwarebytes - just no access to the websites

I am using Windows 10 (all updates added up to date) - and Malwarebytes Anti-Malware 2.2.1.1043 build date 10/03/2016 (latest definitions update file) and Firefox 50.0 and Microsoft Edge 38.14393.0.0

 

Could anyone help assist?

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  • Root Admin

You have a lot of scripts trying to run. Did you run them on your own on purpose?

Microsoft Corporation) C:\Windows\SysWOW64\cscript.exe
(Microsoft Corporation) C:\Windows\SysWOW64\cscript.exe
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(Microsoft Corporation) C:\Windows\SysWOW64\cscript.exe

I'd recommend restarting the computer. Then let us know if the issue continues.

 

 

 

 

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  • Root Admin

Let me have you run the following, please.

STEP 01
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

STEP 02

adwcleaner_new.png Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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Here are the logs -

Is the problem fixed? No - Malwarebytes is still blocking HTTPS traffic (Facebook, HSBC bank etc)

The programs recommended to be run above also removed my instant messaging app QQ (by Tencent) which is vital for my communications and file sendings with suppliers and factories in the far east. I was not aware the processes listed above would go ahead and remove programs without my intervention. I will need to restore back to the time just before these programs were run (hopefully the restore point made by the Junkware removal tool is working)

The junkware removal tool also removed

 

AVG Toolbar (safe)

MyIbay (safe)

Tencent (needed)

safesearchincognito (not needed, been trying to remove)

searchassistant (not needed,)

 

The Sophos scan found possibly some archived virus email attachments

 

FRST.txt

JRT.txt

SophosVirusRemovalTool.log

Addition.txt

AdwCleaner[C2].txt

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  • Root Admin

The AVG Toolbar is not considered safe by some.

Please go to your Control Panel, Add/Remove and look for and uninstall the AVG Secure Search toolbar.
Insecure AVG search tool
Vulnerability Note VU#960193 - AVG Safeguard and Secure Search ActiveX controls provides insecure methods


Please make sure you have the very latest KillerNetwork Manager drivers for your network card. Older drivers have had numerous issues.

Also please note that AVG is being sold to Avast Avast Announces Agreement to Acquire AVG for $1.3B

You have quite a few errors in your Event Logs as shown below.. Those should all be corrected if possible.

There does not appear to be any ongoing active malware on the system so let's go ahead and reset your browsers.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the reset sync button and click on the button
At the prompt click on Ok.

.
Reset Your Browser Settings
.

  1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
  2. Select Settings.
  3. At the bottom, click Show advanced settings…
  4. Scroll down until you see “Reset settings”, Then click on the button Reset Settings.
  5. In the dialog that appears, click Reset.

.
Close Chrome and restart it and check it out for me please

 

Quote

System errors:
=============
Error: (11/24/2016 11:47:56 AM) (Source: Service Control Manager) (EventID: 7006) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
Access is denied.

Error: (11/24/2016 11:47:50 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (11/24/2016 11:47:50 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (11/24/2016 11:47:49 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
 and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (11/24/2016 11:47:10 AM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Storage Service service did not shut down properly after receiving a pre-shutdown control.

Error: (11/24/2016 11:46:06 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The BT Help Wizard service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Error: (11/24/2016 11:46:05 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The HP Support Solutions Framework Service service terminated unexpectedly. It has done this 1 time(s).

Error: (11/24/2016 11:46:05 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The ServiceLayer service terminated unexpectedly. It has done this 1 time(s).

Error: (11/24/2016 11:46:05 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (11/24/2016 11:46:05 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.

 

 

Then let's also look at doing a clean removal and reinstall of MBAM

Please uninstall your current version of MBAM and reinstall the latest version using the following guide. MBAM Clean Removal Process 2x

 

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Hi - Thank you for your continued help with this issue -

I have followed all the above instructions (except for fixing the system errors as I do not know how to do that) - fresh started all browsers, and also clean installed premium Antimalware, and the problem of HTTPS blocking still persists.

I can only view HTTPS sites by disabling malicious website protection.

 

Aggh! :)

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Update - and thank you - I just found the correct Killer drivers to update the wireless adapter - and hey - it seems to have solved the issue - Having done this step last of all, I am reasonably sure the Killer drivers were causing this problem...

For now - thank you and solved.

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