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PLz help f/deeper scan Win 7 Can't run Malwarebytes etc


sm7
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Not sure if I have malware, here’s what been happening.

Win 7 32 bit(using Purchased Malwarebytes, CC Cleaner, Spybot, Micro Essentials) Browser FireFox.

About month ago FireFox started NOT RESPONDING on some sites and started crashing. I followed FF info to delete cash cookies and make changes in setting. I found out FF updated and thought this was the issue. 11/15/16 other application started  NOT RESPONDING and FF started crashing. Found out FF update on 11/15/16 or so.  I tried to update drivers but during the utility install message came back and said I didn’t have something need to update ? (MESSAGE No intel R adapter are present in this computer). I daily use m Malwarebytes, CC Cleaner and Micro Essentials before booting down system. During this time all security software was coming up with nothing. So I thought my prob was with FF updates and drivers.

Earlier I was having a prob with my system running high CPU usage and thought this was due to svshost problem and updating Win 7. My updates would not come through so I turned off Auto Update to stop svshost from hogging CPU usage.

At this time I cannot complete scan with Malwarebytes, and Micro Essentials.  I have updated Win 7 security at his time.  When I run security soft my system locks up and I must hard boot.

Problems – programs/application will not open and have spinning circle. System locks up and I must hard boot, CPU 100% usage when few application open.

Please help me run deeper scan so I can determine my true problem.

Thanks

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Hello sm7 and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

There are three buttons to choose from with different names on, select the first one and save it to your desktop.
 
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7/8/10, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
  • If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
  • If the tool does not run from any of the links provided, please let me know.


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.


Let me see those logs in your reply...

Thank you,

Kevin...
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Thanks for those logs, FRST.txt does show many group policy restrictions, malware can make such restrictions; also security apps can do the same. I see CryptoPrevent is installed so assume the group policy settings are related to that program.... I do not see any obvious malware or infection..

Next,

Go to the following link and follow the instructions to UNinstall Spybot S&D, it may affect tools we try to run:

https://www.safer-networking.org/faq/how-to-uninstall-2/

Next,
 
Please download MBAM-clean and save it to your desktop.
 
  • Right-click on mbam-clean.exe icon and select user posted image Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
  • Run the cleaner tool again, re-boot when complete. <<<---do not miss this step


Download & install the newset MBAM version.

Please download user posted imageMalwarebytes Anti-Malware
 
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.


Save the file to your desktop and include its content in your next reply.

If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....


Let me see those logs in your reply...

Thank you,

Kevin...

 

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 I have a question. When I reboot my machine it goes to the Black Dell screen and it sticks/freezes (this has always happened when doing my Win 7 updates).  Once it freezes I must hard boot down, unplug my machine wait seconds then press ON again while pushing F8 to get a reboot DOS screen. In your directions you are asking for reboots.  Will this problem effect our changes ? can you tell me if I can stop this Dell Screen from sticking on reboots.  I just do not want to have a problem if i can't reboot after using these cleaners. I found out this problem happens to some on installing updates for Win 7 .

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Kevin also I have MBAM and it updates every day.  I would check the version but as of yester all security software usage was creating the spinning circle and then I have to reboot etc. Do I not have the Newest version if I update every day ?

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Misunderstanding ... I do not need clean install. if I can stay with whats on my system its best because as of now I'm on a laptop messaging back my system is becoming very nonresponsive. My system will not allow me to turn off normally so I must TURN OFF power because the system freezes. On next reboot I have to press F8 to get Win 7 up.

I can get into Safe mode with Netwrkg. Can I run AdwCleaner and Sopho in this mode ?

 

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Another question...

Before you started helping me I WAS able to work on this system if I used it in a minimal way (internet few pages open, ITunes, etc). Since I had to continue to hard boot this system it would not allow me TURN OFF as normal which would not allow me to shut down completely. I went in to F2 changed the boot order (CD rom was first and Hard Drive 2nd).  I changed the order to Hard Drive first CDRom 2nd then the system became more nonresponsive. Went into Safe mode w/Net ran MBAM and Micro Ess and nothing found. I went back into F2 reversed the order as it was initially and now the system is responsive.... hope that tells you something. I can run the programs you listed now.

My question is since you want a reboot on ADwclean  and I'm having probs with reboot. Can/should I run Sophus Virus first since there is no reboot? or is there an order to what you are doing to make this work ?

 

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The re-boot is only needed on AdwCleaner if it finds any malicious entries, if nothing is found no re-boot required. You can run Sophos first, they do different jobs so will be ok...

Regarding boot order, I always have mine set at USB first, CD/DVD second and HDD last. That is my preference for problem solving or running offline scanners...

One more problem is the way you boot down, using the hard way with power off is probably causing issues with the HDD, it will be essential to have that tested at some point...

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I'm guessing but now I believe I have malware.  Started running Sophos, I guess I opened one too many folders and the system freezes along with Sophos... then I start the process again. Once yester all my security soft was not completing and then with the freezing this reminds me of when I had gotten a virus/mal. Something maybe in start up iniciates and gradualy slows the system down to a freeze. Then I try clicks or Control Alt delete and can some times get Task Mngr up... slowly all my clicks/keystokes come up with waiting. Also before final freeze Windows box pops up says appln not responding with area to click to stop process, then my desk top disappers then black screen freeze... start the process again.

As of now I'm running Sophos we'll see ?  If it freezes should I try in Safe Mode ? you suggestions.

Forgot.. while in Safe Mode w/Net the computer was quick like NEW which makes me believe something is going on in start up.

 

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Open an elevated command prompt, copy and paste the following command at the prompt, then select enter..

wmic startup get Caption, Location, Command /format:list > 0 & notepad 0

Note pad should open with a start up log, post that for me to see...

Yes if Sophos freezes you can try in Safe mode, or in Clean Boot mode, instruction are in reply ID 6

 

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Sophos stopped early into the scan.  I will run in clean boot.

Start up log

Caption=Google Update
Command="C:\Users\Scott\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Location=HKU\S-1-5-21-4044866103-2329573634-2605357377-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Caption=EZ-DUB Finder
Command=C:\PROGRA~1\EZ-DUB\EZ-DUB.exe
Location=Common Startup

Caption=QuickTime Task
Command="C:\Program Files\QuickTime\QTTask.exe" -atboottime
Location=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Caption=Persistence
Command=C:\Windows\system32\igfxpers.exe
Location=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Caption=MaxMenuMgr
Command="C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
Location=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Caption=IgfxTray
Command=C:\Windows\system32\igfxtray.exe
Location=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Caption=HotKeysCmds
Command=C:\Windows\system32\hkcmd.exe
Location=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Caption=MSC
Command="C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
Location=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Caption=APSDaemon
Command="C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Location=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Caption=iTunesHelper
Command="C:\Program Files\iTunes\iTunesHelper.exe"
Location=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

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There is no reason why restore points are lost.. Selective start up will show if you have modified start up programs before... That is confirmed in FRST logs...
 

Quote

 

==================== MSCONFIG/TASK MANAGER disabled items ==

MSCONFIG\startupreg: AvgUi => "C:\Program Files\AVG\Framework\Common\avguix.exe" /fmw.trayonly

 

 

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 I'm not questioning you, Micro page does say that per the attach. Could i use a past Restore point to correct this problem or do you think this could be Malware ?

I will run in Selective but can you answer why my start up was in Select Start up from the beginning and it was not in Normal Start up ? Should it have been in NORMAL and possibly something changed it and this is causing the problem ?

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I would use the clean option and remove the entries, back to you previous reply... If you make changes to MSConfig eg disable any startup entries then you change from Normal mode to Selective Start up mode, I`ve already told you that in my last reply... There is nothing wrong with running in that mode.....

If you want to use System Restore, then yes that is ok.. I did say at the onset that I saw no malware or infection in FRST logs, that does not definitely mean your system is clean, hence I ask for other scans....

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