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Windoes 7 will not update

sundance2016
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sundance2016

sundance2016

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I just recently discovered that my windows 7 computer has not been installing windows updates since mid 2015.

Also when I try to update it I get a message that the update service is not running. I have followed suggestions from

other forum on how to restart the service but no matter what I do I still get this message and indications are that the

service is running.

 

I ran malwarebytes and it found a few things but nothing that solved this problem.

Anyone have any ideas on this?

Thanks!

winupdate1.jpg

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kevinf80

kevinf80

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Hello sundance2016 and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image (may have changed to three (3) vertical dots.)
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.

Next,

Farbar scanner, for use when connection or redirect issues:

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:
 
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
 
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

Let me see those logs in your next reply...

Thank you,

Kevin...
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kevinf80

kevinf80

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Do not see any Malware/Infection in FRST logs, FSS log does not show any reasons for problems with updates....

Go to the following link:

http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

Use option 2 to download and run the batch file to reset and re-register all of the components related to windows updates, let me know if that helps...

 

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sundance2016

sundance2016

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I did option 2 as well as the windows tool that is suggested on the page you sent me to. We are making progress but not there yet. I don't get the message anymore that the service is not running and I get the icon when I restart saying updates will be installed when I restart but I never see any updates listed when I search for updates and it never stops searching. Left it a little over an hour last time, will leave it longer this time and see if it stops searching and gives me a list of updates.

 

 

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kevinf80

kevinf80

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Run the following, when complete re-boot. Try updates again...

Download Portable Windows Repair (all in one) from one of the following:

http://www.tweaking.com/content/page...ll_in_one.html

http://www.majorgeeks.com/Tweaking.c...ble_d7222.html

http://www.bleepingcomputer.com/down...-one-portable/

Unzip the contents into a newly created folder on your desktop.

Open the folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"

From the main GUI do the following:

Select Tab 5 to make Registry backup, use the recommended option...

user posted image

When complete select "Repairs" tab, from there select "Open Repairs" tab..

From that window select the default option and checkmarck "Select All" box. When ready select "Start Repairs" tab.... Entries for Windows versions above 7 will not run and will be ignored.....

user posted image

When complete re-boot your system, see if there is any improvement...

Logs are saved to the Tweaking.com folder on your Desktop..
 
Thank you,
 
Kevin
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kevinf80

kevinf80

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The log you listed is the one I wanted to see.. Looks good. Did you click on "get help with this error" from the error alert window? what was the feedback...

Download and run the following to create a restore point:

Tweaking.com Registry Backup
 
  • Download Tweaking.com Registry Backup from here, and save tweaking.com_registry_backup_portable.zip to your desktop.
  • Now we need to create a new folder to extract the zipped contents into. Right click on the zipped folder you just downloaded and select "Extract All".
  • Click the "Browse" button and from the list, expand "Computer", then expand "Windows (C:)", and click the "Make New Folder" button.
  • Call this folder something you will remember...like "RegBackup" then click "Ok", and then click "Extract".
  • From the newly extracted files, right click on hPxdDvj.png and select Run as Administrator (XP users just double click) to start Tweaking.com Registry Backup.(Windows Vista/7/8/10 users: Accept UAC warning if it is enabled.)
  • A screen like this should appear:
    user posted image
     
  • Type a custom name in Backup Name if you want, then choose Backup Now.
  • If backup is successful, a message will appear at the lower half of the screen with an option to view logs.
  • The registry backup will be created in %WindowsDrive%\RegBackup by default. You can customize the path in Settings.
  • Close Tweaking.com Registry Backup when done.

Next,

Go to the following link and run the System Update Readiness tool, expand each of options for instructions...

https://www.microsoft.com/en-ca/download/details.aspx?id=20858

Reboot when done, let me know if that helps

 

 

 

 

Edited by kevinf80
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kevinf80

kevinf80

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I believe we`ve tried all of the available resets related to Windows Updates. Maybe a Repair Install is the way to go, at least you will not lose anything that way... Go to the following link for the instructions to run a repair install of the OS..

http://www.sevenforums.com/tutorials/3413-repair-install.html

let me know if that helps....

Thank you,

Kevin.

 

 

 

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  • 2 weeks later...
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AdvancedSetup

AdvancedSetup

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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