Jump to content

Recommended Posts

Good Evening, 

We have had a very unusual event happen today (and latter end of yesterday).  We have Malwarebytes for Business deployed at several customers office (all seperate, no relations) and today a quite a few computers BSOD'ed on Windows 7 machines (x86 and x64) on Startup (When the windows logo appears).  So one would have to restart the machine in order for it to happen.  I assumed it might be a an update that Microsoft rolled out (KB3197869, on Nov. 15).  However it I since tried machine that were not affected and they seem fine.  I am not blaming Malwarebytes for this, I am just seeing if someone else is having these issues.  The two common denominators are Malwarebytes (for business) and KB3197869 (Or so it would seem).  I would appreciate any input and insight. Thanks

 

 

Link to post
Share on other sites

I haven't seen anything like this - and I work at other forums besides here.

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum):  https://forums.malwarebytes.org/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.