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Was hacked July, still need to clean laptop


ckbeme
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Greetings all,

I was hacked in July - they  got my laptop first, it'w a wifi connection. My desktop was clean for a coulple of days. But apparently the hackers got in through the internet, so that means they knew my external IP address. So my desktop was hit too.

Desktop is clean and I've been working on failed drives and my data being lost on that failed backup drive!

I still have much to do, but I'd really like to look into getting my laptop cleaned.

Thanks a lot.

 

ckbeme

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Hello and :welcome:
If you've not already done so please start here and post back the 2 log files FRST.txt and Addition.txt

P2P/Piracy Warning:
 

Quote


If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

NEXT >>>>

Download Malwarebytes' Anti-Malware and save it to your Desktop.
If you already got Malwarebytes' Anti-Malware installed on your computer, please skip this and go to Start Malwarebytes' Anti-Malware.


Start Malwarebytes' Anti-Malware.

  • On the Dashboard tab, click the Update Now button, to update the definitions to the latest version.
  • Then click the Scan tab. Select Custom Scan and click the Start Scan button.
  • In the window that appears, check the box next to Scan for Rootkits. Also, select all drives, except for CD/DVD-drives. After you have done this, click Start Scan.
  • Follow the instructions given by Malwarebytes' Anti-Malware.
  • If any items were found during the scan process, Malwarebytes' Anti-Malware will ask you what you want to do with those items. Please quarantine all items.
  • It's possible the program asks you for permission to restart the computer. If so, please allow MBAM to do so immediately.
  • Save the logfile in txt-format and copy/paste it in your next reply.
  • Note: If you can't find the logfile, look at the "History" tab. Select the most recent scan logfile (you can see the creation date in the log's title).

 

Edited by dbreeze
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dbreeze,

I replied to u on Tue or Wed, I think - and and I don't see it here. I'm sure u have closed the topic - that's fine. But want u to know I did not just blow u off.

My laptop has no power, so until i get word back from the tech svc, I won't know anything. It's warranty just ran out a month ago, ain't that the way it goes?!  :( 

So, when/if I get it repaired, should I just start a new topic?

Thanks, and sorry my earlier post didn't get to u.

ckbeme 

Edited by ckbeme
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