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Exclusion list for Norton Security


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Hi, Jecal88.   and welcome aboard.

 
Norton  should be configured to add specific Malwarebytes files to its exclusions lists to be sure the application does not scan Malwarebytes which can slow performance and can cause Malwarebytes performance issues.  After that has been done, you should add the Norton  installation folder to your Malwarebytes "Malware Exclusions" List.  
 
Please follow these steps:
 
These are the Malwarebytes Premium files that need to be added to the Norton  exclusions list:
 
For 32-bit Windows Vista or Windows 7, 8.1, 10, or Windows XP:
 
C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
 
For 64 bit versions of Windows Vista or Windows 7 or Windows 8.1, 10:
 
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
 
 
**How to exclude specific Malwarebytes Anti-Malware  files in Norton/Symantec **
Step 1. Start your Norton  application.
 
Step 2. Select "Settings" tab.
 
Step 3. Click on "Antivirus".
 
Step 4. In the Settings > Antivirus  configuration window, click on the "Scans and Risks" tab, then scroll to the bottom of that window.
 
Step 5. In the section "Exclusions / Low Risks", locate the line item titled "Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection" then click on "Configure" to the far right of that line item.
 
Step 6. In the resulting "Scan Exclusions" window, click the "Add" button at the bottom of the screen.
 
Step 7. Select "Files" from the pull down menu to show the "Add Item" selection box.
 
Step 8. Click on the small folder to the right of the Add Item field to display the Browse window.
 
Step 9. Navigate to the file path shown above for the Windows OS you have installed.
That path will be either "C:\Program Files\Malwarebytes Anti-Malware\"  or  "C:\Program Files (x86)\Malwarebytes Anti-Malware\"
 
Step 10 Click on "mbam.exe" and then click the "OK" button.
 
Step 11. The "Add Item" selection box will show the full path to the file you have selected. 
 
Step 12. Click OK.
 
Step 13. You should now see the "Real Time Exclusions" window with the path to the that file in the list.
 
Step 14. Follow steps 6-13 for the four remaining files that need to be added to "Real Time Exclusions" list.
 
Step 15. When all of the five files are listed in the "Real Time Exclusions" list, click the "OK" button.
 
Step 16. On the Settings window, click "Close".
 
Step 17. On the Norton  main screen, click on the "X" in the upper right corner to close the Norton  application.
 
You will also need to follow these short steps to add Norton  installation folder to the Malwarebytes "Malware Exclusions" List.
 
 
 **How to add your Norton  application folder to Malwarebytes "Malware Exclusions" list**
 
1. Open the Malwarebytes application.
2. Click on Settings
3. Click Malware Exclusions in the left column
4. Click on "Add Folder"
5. Navigate to C:\Program Files\
6. Click once on Norton  application folder to highlight it.
7. Click on "Select Folder".
8. Close your Malwarebytes Anti-Malware application.
9. Reboot your computer. <--Very Important!
 
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  • 7 months later...

I have used Malwarebytes Premium with no problems until recently. I believe it has to do with the new version, plus switching back to Norton Internet Security. I do want to keep using both, but the computer is very slow now. I am trying to do the "exclusions" to see if that will help, but there are only 3 of the 5 MB files that I can find. Are the files named differently in the 3.1.2.1733 version of MB? The two that are not there are 

C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
 
History: Used MB Prem with NIS with no problems on old computer. 
             Bought new computer - came with 6 mo Kaspersky. Used with MB Prem no problems
              Kaspersky expired - went back to Norton. Computer bogging down, very sluggish now.
 
These are the only MBAM.exe files I see. 

MBAM Files.JPG

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The list of files that need to be excluded in version 3.1.2 are listed below...

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

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  • 3 years later...
  • Staff

This is an old thread from 3~4 years ago, not an official piece of documentation for either product.  There are no required exclusions between Norton and Malwarebytes (they should work together without setting any exclusions), however you may refer to this support article for the current list of Malwarebytes paths/files to exclude if you wish to do so.

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