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Hello,


If you are unable to remove an application that is detected by Malwarebytes Anti-Malware Mobile (MBAM Mobile), it could be that the detected application is installed on an external storage device, like an SD card, or on the system partition as a System App. These detections can not be removed or uninstalled by a user level application such as MBAM Mobile.

Please note that not all detected applications are malicious in nature and that some may be a false positive. If you believe that a detected application is not malicious and is a false positive please report it to us.

If an application is determined to malicious but cannot be removed with the MBAM Mobile application due to the lack of escalated privleges needed we can offer you a few alternatives.

Please note that all of the following options are to be done at your own risk:

1. Disable the application – This can be done via Android *Settings -> General tab -> Apps. Tap on the "malicious app" listed and then tap Force stop/Disable or Uninstall.

2. If your device is "ROOTED":https://en.wikipedia.org/wiki/Rooting_(Android_OS) you may connect your device to your PC remove the infection through Windows Explorer by navigating to the location specified in the Scan results.

The following options are reserved for advanced users:

3. Install a different ROM with the same name to replace infected one.

4. Do a factory reset on your device

5. Root the device and uninstall the malicious apps.

6. Return the device if the option is available

.

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