Malwarebytes wont install on my windows 10 laptop

[nirav]

Hello,  

              my computer has been infected by some kind of viruse and it wont let me install malwarebytes or wont let me connect to internet. I have tried to scan with Avast but it wont fix it. Please anybody can help me . I have run  Farbar Recovery scan tool  and attached frst and addition files. Thank you

Addition.txt

FRST.txt

[kevinf80]

Hello nirav and welcome to Malwarebytes,

Run FRST one more time:

Type the following in the edit box after "Search:".

dnsapi.dll

Click Search Files button and post the log (Search.txt) it makes to your reply.

Let me see that log...

Thank you,

Kevin
 

 

 

[nirav]

HI Kevin,

   I have attached Search file. Thank you

Search.txt

[kevinf80]

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Uninstall the following via Programs and Features: MyTransitGuide Internet Explorer Homepage and New Tab IObit Malware Fighter 4 C:\Program Files (x86)\IObit Next, Download Malwarebytes Anti-Malware to your desktop. Double-click mbam-setup and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following: Launch Malwarebytes Anti-Malware A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program. Click Finish. On the Dashboard, click the 'Update Now >>' link After the update completes Select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware. Now select > Scan > Threat scan > Scan now When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. In most cases, a restart will be required. Wait for the prompt to restart the computer to appear, then click on Yes. To get the log from Malwarebytes do the following:   Click on the History tab > Application Logs. Double click on the scan log which shows the Date and time of the scan just performed. Click Export > From export you have three options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Let me see those logs in your reply... Thank you, Kevin...

 

Fixlist.txt

[nirav]

Hi Kevin,

I have attached Fixlog file. 

I uninstalled iobit malware fighter 4.

Deleted  C:\Program Files (x86)\IObit

but could not find  MyTransitGuide Internet Explorer Homepage and New Tab

 

Performed scan with Malwarebytes and i have attached Scanlog.txt file. lease look at it.

 

UPDATE.. My internet is up and running. Thank you. Regards,

NIrav

Fixlog.txt

scan log.txt

[kevinf80]

Thanks for the logs and the update, couple scan still to run to ensure system is totally clear or malware/infection...

Download AdwCleaner by Xplode onto your Desktop.   Double click on Adwcleaner.exe to run the tool. Click on the Scan in the Actions box Please wait fot the scan to finish.. When "Waiting for action.Please uncheck elements you want to keep" shows in top line.. Click on the Cleaning box. Next click OK on the "Closing Programs" pop up box. Click OK on the Information box & again OK to allow the necessary reboot After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed... Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... Let me see those logs, also tell me if there are any remaining issues or concerns... Thank you, Kevin...

 

 

[nirav]

Hi Kevin,

                    I have run Adware cleaner on my computer and have attached scanlog.

                     No threats detected in Sopho  scan tool.

                  BUt my computer has lost volume . Can you help me in that?

                   Thank you,

                   Regards,

                  Nirav   

AdwCleaner[C0].txt

[kevinf80]

Quote

BUt my computer has lost volume

What do you mean??

[nirav]

I mean there is no sound when i play anything. 

 

[kevinf80]

Can you open Device Manager, expand "Sound, video and game controllers" are any of the audio devices showing exclamation or question marks...

[nirav]

no exclamation marks on any of them.I updated both drivers . but still not working. tried  roll back drivers too. but not working

[kevinf80]

Right click on the sound icon next to clock and select "Troubleshoot sound problems"  What feedback do you get?

[nirav]

I did troubleshoot. it installed drivers and restarted computer, but still dnt  have any sound.

 

[kevinf80]

Uninstall the drivers via Device Manager and re-boot, widows should attribute fresh drivers... Does that make any difference.

[nirav]

HI Kevin, 

             It is back again. I tried to do troubleshoot multiple times and somehow it fixed it. Thanks for your help. U saved me. Is my computer free of bugs now?

[kevinf80]

Yes logs indicate a clean system, to finish up do the following:

Uninstall Sophos AV via Programs and Features.

Next,

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...