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What is Divyesh?

The Malwarebytes research team has determined that Divyesh is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by Divyesh?

This is the main screen of the Tech Support Scam:


Note that it also shows this on systems that are not using UEFI.

and you may see this in your list of installed programs and features:


How did Divyesh get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was installed by a trojan.

How do I remove Divyesh?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require booting into Safe mode with networking.
Note that there are several variants of this one out there. Some are using different filenames and phone numbers, but the blue screen is the same (apart from the phone number) and they can all be removed using this method.
  • Once in safe mode you can continue with the instructions below.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-{version}.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to:
    Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • If an update is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Divyesh?
  • No, Malwarebytes' Anti-Malware removes Divyesh completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Tech Supprt Scam.



Technical details for experts

You may see these entries in FRST logs:

 HKCU\...\Run: [Divyesh] => C:\Windows\Divyesh\Divyesh\Divyesh.exe

Divyesh (HKLM-x32\...\Divyesh) (Version: - Divyesh)
Alterations made by the installer:
File system details [View: All details] (Selection)
    Adds the folder C:\Windows\Divyesh\Divyesh
       Adds the file Divyeshrenamed.exe"="10/14/2016 1:27 AM, 45056 bytes, A

Registry details [View: All details] (Selection)
       "DisplayIcon"="REG_SZ", "C:\Windows\Divyesh\Divyesh\Uninstall.exe"
       "DisplayName"="REG_SZ", "Divyesh"
       "DisplayVersion"="REG_SZ", ""
       "EstimatedSize"="REG_DWORD", 44
       "InstallDate"="REG_SZ", "20161108"
       "InstallLocation"="REG_SZ", "C:\Windows\Divyesh\Divyesh\"
       "InstallSource"="REG_SZ", "C:\Users\{username}\Desktop\"
       "Language"="REG_DWORD", 1033
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "Divyesh"
       "UninstallString"="REG_SZ", "C:\Windows\Divyesh\Divyesh\Uninstall.exe"
       "VersionMajor"="REG_DWORD", 10
       "VersionMinor"="REG_DWORD", 1
       "Divyesh"="REG_SZ", "C:\Windows\Divyesh\Divyesh\Divyesh.exe"
    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
       "ParseAutoexec"="REG_SZ", "1"
Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware

Scan Date: 11/8/2016
Scan Time: 2:41 PM
Logfile: mbamDivyeshTSS.txt
Administrator: Yes

Malware Database: v2016.11.08.09
Rootkit Database: v2016.10.31.01
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 327556
Time Elapsed: 8 min, 56 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
Trojan.TechSupportScam, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DIVYESH, Quarantined, [b4258b32d6c41d191ea41912ea1b4bb5], 

Registry Values: 2
Trojan.TechSupportScam, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Divyesh, C:\Windows\Divyesh\Divyesh\Divyesh.exe, Quarantined, [f1e885388b0fab8b3681e249a56014ec]
Trojan.TechSupportScam, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DIVYESH|DisplayIcon, C:\Windows\Divyesh\Divyesh\Uninstall.exe, Quarantined, [b4258b32d6c41d191ea41912ea1b4bb5]

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 2
Trojan.TechSupportScam, C:\Windows\Divyesh\Divyesh\Divyesh.exe, Quarantined, [f1e885388b0fab8b3681e249a56014ec], 
Trojan.TechSupportScam, C:\Users\{username}\Desktop\Divyesh Installation.exe, Quarantined, [c415f0cd306a65d1dad944e71aeb15eb], 

Physical Sectors: 0
(No malicious items detected)

As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
Edited by Metallica
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