conflict Conflict with Nextgen?

[melinau]

Anti-ransonmeware problem 2016.docx

[melinau]

Hello

It appears that this Forum doesn't work with MS Edge, so I'm re-posting this using Chrome:

My system is Windows 10 Anniversary, fully patched running on Surface Pro 4 i5  (O/S Version 1607, OS Build 14393.351).  I have an Office 365 subscription with Word, Excel Outlook 2016 etc installed.

Nextgen Reader keeps freezing when Anti-Ransomeware beta (Component Update Package 1.0.0  Version 0.9.17.661) is running.

Temporarily switching off protection appears to resolve this problem.

It seems to occur mainly when I receive an email notification from Outlook 2016, and click to open the mail, but there are also random freezes.     Re-starting Nextgen fixes the problem until the next event

[1PW]

Hello melinau and

Please excuse the excessive delay in responding to your topic.

Using the native Windows built-in zip utility, please create the following, separate, .zip (not .7z or .rar) archive files for MBARW developer team analysis:

                                 "C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\"
                                 "C:\ProgramData\Malwarebytes\MBAMService\logs\"
                                 "C:\ProgramData\MalwarebytesARW\"

Please attach the .zip archives to your next reply.  Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.