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TX1836

Amazon Prime Video Freezing

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Installed latest Anti-Ransomware BETA on Windows 10 Pro running latest patches on all software. Also have Licensed Anti-Malware and Licensed Anti-exploit. Computer is Alienware X-51 R3 i7 6700 3.40 GHz w/16 Gb RAM. Using latest Chrome browser and Amazon Prime Video, video freezes every 10 minutes or so. Test by turning off Anti-Malware and no freezing of video. Enabled Anti-Ransomware on next video and repeat freezing.  Network is 75 Mbps down and 9 Mbps up.

Have two .json detections  "objectPath" : "C:\\Windows\\System32\\wbem\\WmiPrvSE.exe","

 

 

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Hello TX1836 and :welcome:

Using the native Windows built-in zip utility, please create the following .zip (not .7z or .rar) archive file for MBARW developer team analysis:

                                                              "C:\ProgramData\MalwarebytesARW\"

Please attach the .zip archive to your next reply.  Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.

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Hello TX1836:

Thank you for the perfect archive.  Although nothing apparent shows in the archive, that does not mean a developer etc. would not find something during a closer inspection.

Reference: Download source of the latest Consumer/Home/Beta MBARW_Setup.exe with the highest integrity is >>>Here<<<

Rather than a simple re-install of MBARW Beta, please consider a clean install of MBARW Beta8 (v0.9.17.661):

1. Please delete any previous copies of the MBARW_Setup.exe file(s) from the system in question.
2. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
3. If MBARW Beta was uninstalled successfully, all of the possible following sub-directories will have been deleted from a typical Windows 10 x64 system:
                        
                         "C:\ProgramData\Malwarebytes Anti-Ransomware\"
                         "C:\ProgramData\MBAMService\"
                         "C:\ProgramData\MalwarebytesARW\"

4. If any of the above sub-directories remain, please delete them manually.  If necessary, any remaining/uninstalled sub-directory must be deleted in the Windows Safe mode.
5. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
6. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the New version - BETA 8 - now available! topic.
7. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
8. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Then, please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

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I initially installed  MBARW Beta8 (v0.9.17.661) as the only previous install attempt. I followed your instructions to remove and re-install clean.  After complete re-install, it still freezes video momentarily watching Amazon Prime videos through the Chrome browser. When MBARW is disabled, the momentary freezing does not occur.  The freeze occurs about every 10 minutes during playback for about 1 - 2 seconds. 

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